Recall 16V607 affects 778 2016-2017 Chicago Scooter Company Go. scooters for front wheel bearing failure. Repair is free at any franchised Chicago Scooter Company dealer.
Chicago Scooter Company is recalling 778 2016-2017 Go. scooters because the front wheel bearings can fail and hurt handling. A failed bearing can lead to loss of control and raise crash risk; the dealer repair is free.
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What's wrong?
The front wheel bearing on the 2016-2017 Chicago Scooter Company Go. scooter sits at the front wheel hub. It lets the wheel spin smoothly while carrying the scooter's weight and keeping the wheel aligned with the front suspension. On a 49cc scooter, that small bearing has a direct effect on steering feel and stability.
On affected Go. scooters, the wrong kind of bearing was installed. Chicago Scooter Company traced dealer complaints to bearings that did not match the intended size and dimensions. When that bearing fails, the front wheel no longer rotates or tracks as designed. The result is poorer handling, especially because the problem is at the front wheel.
There is no warning sign before failure. A rider should not count on noise, vibration, or a visible change at the wheel before the bearing stops doing its job.
Who's affected?
Spans the 2016 and 2017 Go. scooter model years, with the front suspension named for each year.
| 2016 Chicago Scooter Company Go. | front suspension |
|---|---|
| 2017 Chicago Scooter Company Go. | front suspension |
| Units affected | 778 |
| Field incidents | NHTSA has logged 5 field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific scooter is included.
What's the safety risk?
Front wheel bearing failure can cause a loss of scooter control and increase the risk of a crash. There is no warning sign listed before failure, so schedule the repair soon and ride cautiously until it is fixed. Repair is free at any franchised Chicago Scooter Company dealer.
What should I do?
- Check your VIN to confirm your 2016-2017 Chicago Scooter Company Go. scooter is included in this recall.
- Contact a franchised Chicago Scooter Company dealer to schedule the free front-wheel replacement that fixes the bearing failure affecting handling.
- Bring the recall notice if you have it, and reference recall number 16V607 when you call.
- Ride cautiously until the repair is complete; avoid sudden steering inputs and leave extra stopping space.
- Call Chicago Scooter Company customer service at 1-773-433-1311 with questions about the recall or dealer appointment.
What happens at the repair
At the dealer, a Chicago Scooter Company technician replaces the entire front wheel, including the wheel and bearing assembly covered by the recall. Parts and labor are covered, so the recall repair is free. Chicago Scooter Company's reimbursement plan is on file for owners who already paid for a related front wheel repair before the recall notice. Bring repair paperwork to the service desk or contact Chicago Scooter Company customer service to ask how to submit the claim.
| Reimbursement | Reimbursement available |
|---|
Timeline
| August 17, 2016 | Dealer notification began |
|---|---|
| August 17, 2016 | Dealer notification ended |
| August 17, 2016 | Interim owner notification (was planned for this date) |
| August 22, 2016 | NHTSA published the recall |
| October 3, 2016 | Owner notification mailed |
Frequently asked questions
What is recall 16V607?
Recall 16V607 covers 778 2016-2017 Chicago Scooter Company Go. scooters with front wheel bearings that can fail and affect handling. Chicago Scooter Company dealers will replace the entire front wheel for free.
What should I do if my 2016-2017 Chicago Scooter Company Go. scooter is on this recall?
Check your VIN to confirm your specific scooter is included in recall 16V607. If it is, contact a Chicago Scooter Company dealer or customer service at 1-773-433-1311 to schedule the front wheel replacement. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Chicago Scooter Company will replace the entire front wheel free of charge through its dealer network.
What is the safety risk?
Front wheel bearing failure can affect scooter handling and lead to loss of control, increasing crash risk. If your VIN is included, arrange the free front wheel replacement before regular use and ask the dealer what to do if the scooter feels unsafe to ride.
What if I bought my Chicago Scooter Company Go. scooter used?
The free repair still applies. Recall coverage follows the scooter, not the first owner. Check your VIN to confirm whether your specific Go. scooter is included, then reference recall 16V607 when you contact a Chicago Scooter Company dealer or customer service.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/16V607000 |
|---|---|
| Chicago Scooter Company customer service | 1-773-433-1311 |
| NHTSA recall # | 16V607 |
| NHTSA recall # (full) | 16V607000 |
Source documents
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 31, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →