Recall 16V600 covers 51,585 2011-2017 Keystone Passport and Bullet trailers for miswired air conditioner thermostats. Repair is free at any franchised Keystone dealer.
Keystone is recalling 51,585 2011-2017 Passport and Bullet recreational trailers because the air conditioner LCD thermostat has a wiring defect. If the thermostat wiring is damaged, the defect can cause an electrical short and increase the risk of a fire; Keystone dealers will complete the recall repair free of charge.
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What's wrong?
The air conditioner LCD thermostat in 2011-2017 Keystone Passport and Bullet recreational trailers is the wall control for the air conditioning system. It reads the temperature setting and sends control signals so the air conditioner cycles on and off as needed. That thermostat wiring has to be separated from the power source wiring so the circuit stays protected inside the wall.
On affected trailers, the positive thermostat wires were tied together with the source wiring instead of being separated according to the air conditioner manufacturer's installation instructions. If a screw, pin nail, or similar fastener is driven into the wall where that wiring runs, the incorrect wiring layout increases the chance of a high-resistance short. That short can make the thermostat malfunction and interfere with air conditioner control.
The warning sign named in the recall is a thermostat malfunction after an event affects the wiring area. Treat that as a real warning, especially after wall work or fasteners installed near the thermostat wiring.
Who's affected?
Both Passport and Bullet lines are listed across the full 2011-2017 span, with the same air conditioner component.
| 2012 Keystone Passport | Air conditioner |
|---|---|
| 2016 Keystone Bullet | Air conditioner |
| 2015 Keystone Bullet | Air conditioner |
| 2014 Keystone Bullet | Air conditioner |
| 2011 Keystone Bullet | Air conditioner |
| 2014 Keystone Passport | Air conditioner |
| 2016 Keystone Passport | Air conditioner |
| 2017 Keystone Passport | Air conditioner |
| 2015 Keystone Passport | Air conditioner |
| 2013 Keystone Passport | Air conditioner |
| 2011 Keystone Passport | Air conditioner |
| 2017 Keystone Bullet | Air conditioner |
| 2013 Keystone Bullet | Air conditioner |
| 2012 Keystone Bullet | Air conditioner |
| Units affected | 51,585 |
| Field incidents | NHTSA has logged 1 field incident to date. |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific trailer is included.
What's the safety risk?
Improper thermostat wiring leaves the thermostat circuit vulnerable if the wiring is damaged. A short in that circuit increases the risk of a fire. If the thermostat malfunctions, stop using the air conditioner and arrange service. Repair is free at any franchised Keystone dealer.
What should I do?
- Check your VIN to confirm your 2011-2017 Keystone Passport or Bullet recreational trailer is included in this recall.
- Contact a franchised Keystone dealer to schedule the free air conditioner thermostat wiring correction that fixes the improper LCD thermostat wiring.
- Bring the recall notice if Keystone mailed one. If not, reference recall number 16V600 when you call.
- Ask Keystone customer service at 1-866-425-4369 if you need help locating the correct dealer or confirming Keystone recall 16-261.
What happens at the repair
At the dealer, a Keystone technician corrects the wiring at the air conditioner control box for the LCD thermostat. The recall repair is available now, and parts and labor are free. Keystone has a general reimbursement plan on file for eligible owner paid repairs tied to this issue. If you paid for a related air conditioner control box or thermostat wiring repair before the recall work, contact Keystone customer service with your repair paperwork and payment documentation.
| Reimbursement | Reimbursement available |
|---|
Timeline
| August 15, 2016 | NHTSA published the recall |
|---|---|
| August 19, 2016 | Dealer notification began |
| August 31, 2016 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| September 9, 2016 | Dealer notification ended |
| September 9, 2016 | Interim owner notification (was planned for this date) |
| October 7, 2016 | Owner notification mailed |
Frequently asked questions
What is recall 16V600?
Recall 16V600 covers 51,585 2011-2017 Keystone Passport and Bullet recreational trailers with air conditioner LCD thermostat wiring that is incorrect. If the wiring is damaged, it can short and increase fire risk. Keystone dealers will correct the air conditioner control box wiring for free.
What should I do if my 2011-2017 Keystone Passport or Bullet is on this recall?
Check your VIN to confirm your specific trailer is included in recall 16V600. If it is, contact a franchised Keystone dealer to schedule the air conditioner control box wiring correction. Reference recall number 16V600 or Keystone recall 16-261 when you call.
Is the recall repair free?
Yes. Keystone states that dealers will correct the wiring at the air conditioner control box free of charge. The free recall repair applies through a franchised Keystone dealer, whether you bought the trailer new or used.
What is the safety risk in recall 16V600?
The safety risk is fire. In recall 16V600, incorrect air conditioner thermostat wiring can create an electrical short if the thermostat wiring is damaged. If your VIN is included, schedule the free wiring correction before using the affected air conditioner system again.
When did Keystone begin this recall repair?
Keystone began the recall repair on October 7, 2016. The remedy is available now through franchised Keystone dealers. Owners can also contact Keystone customer service at 1-866-425-4369 and reference Keystone recall number 16-261.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/16V600000 |
|---|---|
| Keystone customer service | 1-866-425-4369 |
| NHTSA recall # | 16V600 |
| NHTSA recall # (full) | 16V600000 |
Source documents
-
Download Misc. Document (PDF) - Download Recall Document (PDF) (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 31, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →