Recall 16V544 covers 24 2011-2016 Ferrara Intruder, Igniter, Inferno, and Cinder emergency vehicles for false touchscreen activations. Free repair at a Ferrara service center.
Ferrara is recalling 24 2011-2016 Intruder, Igniter, Inferno, and Cinder emergency vehicles because Class 1 Ultraview touchscreens can trigger false switch activations without the operator knowing. That can turn accessories such as emergency beacons or automatic snow chains on or off, which increases crash risk, and the dealer repair will be free once Ferrara makes it available.
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What's wrong?
The Class 1 Ultraview touchscreen in 2011-2016 Ferrara Intruder, Igniter, Inferno, and Cinder emergency vehicles is the operator display for electrical switch controls. In normal use, the screen lets the crew turn vehicle accessories on or off from the apparatus control area.
On affected vehicles, the touchscreen can register a switch activation that the operator did not make. That false input can turn an accessory on or off without the operator knowing it, which affects vehicle performance during emergency use. Ferrara reported that Hale Products, the touchscreen supplier, was still investigating the root cause.
There is no warning sign before failure. A unit that has already had a false switch activation has a tendency to repeat the condition, so repeat unexplained accessory changes are the clearest sign to report to Ferrara service.
Who's affected?
Spans four Ferrara model lines from 2011-2016, all tied to the electrical system.
| 2016 Ferrara Intruder | electrical system |
|---|---|
| 2012 Ferrara Igniter | electrical system |
| 2014 Ferrara Igniter | electrical system |
| 2014 Ferrara Inferno | electrical system |
| 2016 Ferrara Cinder | electrical system |
| 2012 Ferrara Intruder | electrical system |
| 2015 Ferrara Intruder | electrical system |
| 2014 Ferrara Cinder | electrical system |
| 2011 Ferrara Inferno | electrical system |
| 2013 Ferrara Inferno | electrical system |
| 2016 Ferrara Igniter | electrical system |
| 2011 Ferrara Cinder | electrical system |
| 2013 Ferrara Igniter | electrical system |
| 2015 Ferrara Igniter | electrical system |
| 2015 Ferrara Cinder | electrical system |
| 2011 Ferrara Intruder | electrical system |
| 2013 Ferrara Intruder | electrical system |
| 2014 Ferrara Intruder | electrical system |
| 2012 Ferrara Inferno | electrical system |
| 2013 Ferrara Cinder | electrical system |
| 2012 Ferrara Cinder | electrical system |
| 2011 Ferrara Igniter | electrical system |
| 2015 Ferrara Inferno | electrical system |
| 2016 Ferrara Inferno | electrical system |
| Units affected | 24 |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific truck is included.
What's the safety risk?
Accessory switches that turn emergency beacons or automatic snow chains on or off without command can distract the driver or affect vehicle handling, increasing the risk of a crash. There is no warning sign before false activation, and a unit that has done it before has a tendency to repeat it. Repair will be free at any franchised Ferrara dealer once available.
What should I do?
- Check your VIN to confirm your 2011-2016 Ferrara Intruder, Igniter, Inferno, or Cinder is included in this recall.
- Contact Ferrara customer service to confirm whether the free touchscreen software update is ready for your vehicle.
- Ask Ferrara where to take the vehicle for the Class 1 Ultraview touchscreen reprogramming that fixes false accessory switch activations.
- Reference recall number 16V544 when you call or schedule service.
- Drive with caution until the update is complete, since emergency beacons or automatic snow chains can turn on or off without the operator's knowledge.
What happens at the repair
Ferrara's filing describes a software repair: service personnel or a Ferrara service center will reprogram the touchscreen units. Because the remedy is marked under development, do not treat that as a repair you can schedule until Ferrara opens it for your VIN. Once available, the reprogramming and related labor are free under the recall. Ferrara has a general reimbursement plan on file. If you already paid for this touchscreen reprogramming or a related repair before the recall notice, keep the invoice and contact Ferrara customer service at 1-225-567-7100 extension 3011.
| Reimbursement | Reimbursement available |
|---|
Timeline
| July 20, 2016 | NHTSA published the recall |
|---|---|
| August 15, 2016 | Dealer notification began |
| August 15, 2016 | Interim owner notification (was planned for this date) |
| August 26, 2016 | Owner notification mailed |
| August 31, 2016 | Dealer notification ended |
Frequently asked questions
What is recall 16V544?
Recall 16V544 covers 24 2011-2016 Ferrara Intruder, Igniter, Inferno, and Cinder emergency vehicles with Class 1 Ultraview Touchscreens that can activate switches without operator awareness. Accessories such as emergency beacons or automatic snow chains can turn on or off, increasing crash risk.
What should I do if my 2011-2016 Ferrara Intruder, Igniter, Inferno, or Cinder is on this recall?
Check your VIN to confirm your specific emergency vehicle is included in recall 16V544. If it is, contact Ferrara customer service at 1-225-567-7100 to arrange the free touchscreen reprogramming through service personnel or a Ferrara service center.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Ferrara will reprogram the affected touchscreen units free of charge through service personnel or service centers.
What is the safety risk?
The safety risk is loss of expected accessory control. Emergency beacons or automatic snow chains can turn on or off without operator awareness, which increases crash risk. If your VIN is included, arrange the free touchscreen reprogramming with Ferrara service personnel or a Ferrara service center.
What if I bought this Ferrara emergency vehicle used?
The free recall repair still applies. Recall eligibility follows the VIN, not the first owner. Check your VIN to confirm whether your specific Intruder, Igniter, Inferno, or Cinder is included, then reference recall number 16V544 when contacting Ferrara customer service.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/16V544000 |
|---|---|
| Ferrara customer service | 1-225-567-7100 |
| NHTSA recall # | 16V544 |
| NHTSA recall # (full) | 16V544000 |
Source documents
-
Download Owner Notification Letter (PDF) - Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 31, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →