Recall 16V412 covers 914 2012-2015 Nova Bus Lfs and Lfs Artic buses for loose destination signs. Repair is free at any franchised Nova Bus dealer.
Nova Bus is recalling 914 2012-2015 Lfs and Lfs Artic transit buses because destination signs can be improperly secured and fall. A falling sign increases the risk of injury to people under or near it, and Nova Bus dealers will complete the repair free of charge.
Does this recall apply to your specific vehicle?
The official, free per-VIN recall check is run by NHTSA. Enter your VIN and we'll forward you directly — and add you to a free watchlist so you hear about new recalls for your vehicle.
Check my VIN at NHTSARecallNotify doesn't check your VIN — NHTSA's official tool does. We use your email only to alert you to new recalls.
Watch this vehicle for recalls
Add it to your free watchlist and we will alert you as new federal recalls are posted for your year, make and model. New-recall alerts are rolling out now.
You are on the watchlist.
We will email you as new federal recalls are posted for your vehicle.
What's wrong?
The destination sign on 2012-2015 Nova Bus Lfs and Lfs Artic transit buses is the display that shows the route, destination, or service message to passengers and people waiting outside. It is mounted inside the bus structure and depends on its fasteners and rivnuts, threaded metal inserts that give the fasteners a solid grip, to stay fixed during service.
On affected buses, the sign was not secured properly during installation. That faulty installation leaves the sign attachment weaker than intended, so normal vibration and movement during bus operation can loosen the assembly. If the attachment lets go, the destination sign can fall inside the bus.
There is no warning sign before failure. Operators or maintenance staff should treat any loose, rattling, or visibly shifted destination sign as a reason to keep passengers clear of that area and report the bus for recall repair.
Who's affected?
Spans the Lfs and Lfs Artic model lines across 2012-2015, with Equipment listed as the component for each.
| 2015 Nova Bus Lfs | Equipment |
|---|---|
| 2012 Nova Bus Lfs Artic | Equipment |
| 2013 Nova Bus Lfs Artic | Equipment |
| 2014 Nova Bus Lfs Artic | Equipment |
| 2015 Nova Bus Lfs Artic | Equipment |
| 2012 Nova Bus Lfs | Equipment |
| 2013 Nova Bus Lfs | Equipment |
| 2014 Nova Bus Lfs | Equipment |
| Units affected | 914 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific bus is included.
What's the safety risk?
A sign that falls can injure someone standing under or near it. Treat the sign area as a passenger-safety concern and arrange the dealer inspection soon, especially before regular service use continues. Repair is free at any franchised Nova Bus dealer.
What should I do?
- Check your VIN to confirm your 2012-2015 Nova Bus Lfs or Lfs Artic bus is included in this recall.
- Contact a franchised Nova Bus dealer to schedule the free destination-sign inspection and securing work that keeps the sign from falling.
- Bring the recall notice if Nova Bus has mailed one. If not, reference recall number 16V412 when you call.
- Keep riders and staff clear of the area under or near a loose destination sign until the repair is complete.
- Call Nova Bus customer service at 1-450-472-6410 with questions.
What happens at the repair
At the dealer, a Nova Bus technician inspects the destination sign and secures it where needed so the sign stays attached. The recall repair is free, including parts and labor tied to securing the sign. Nova Bus has a general reimbursement plan on file for eligible documented repairs paid before the recall notice. If your transit agency already paid for this sign repair, bring the repair order and payment paperwork to the service desk or contact Nova Bus customer service.
| Reimbursement | Reimbursement available |
|---|
Timeline
| June 8, 2016 | NHTSA published the recall |
|---|---|
| July 21, 2016 | Owner notification mailed |
| July 29, 2016 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| July 29, 2016 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 16V412?
Recall 16V412 covers 914 2012-2015 Nova Bus Lfs and Lfs Artic transit buses with destination signs that are not properly secured and can fall. Nova Bus dealers will inspect and secure the sign as needed for free.
What should I do if my 2012-2015 Nova Bus Lfs or Lfs Artic is on this recall?
Check your VIN to confirm the specific transit bus is included in recall 16V412. If it is, contact a Nova Bus dealer to schedule the destination sign inspection and securing work. Reference recall number 16V412 or Nova Bus recall CR3539 when you call.
Does the recall repair cost anything?
No. Federal recall law requires the manufacturer to repair the recalled defect at no cost, and Nova Bus will inspect and secure the destination sign as necessary free of charge through its dealer process.
What is the safety risk?
The safety risk is injury from a destination sign falling inside or around the bus. Nova Bus reported that a loose sign increases the risk of injury to anyone under or standing near the sign, so the sign needs dealer inspection and securing.
When did Nova Bus start this recall repair?
Nova Bus began the recall on July 20, 2016. Because the repair is available, owners of included 2012-2015 Lfs and Lfs Artic buses can contact a Nova Bus dealer for the free destination sign inspection and securing work.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/16V412000 |
|---|---|
| Nova Bus customer service | 1-450-472-6410 |
| NHTSA recall # | 16V412 |
| NHTSA recall # (full) | 16V412000 |
Source documents
-
Download Recall Investigation Document (PDF) (PDF) - Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 31, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →