Recall 16V411 affects 2 2015 Glaval Bus Synergy transit buses for incorrect steering-box spacers. Do not drive. Free repair at a franchised Glaval Bus dealer.
A failed steering connection can cause a sudden loss of steering ability and increase crash risk. Do not drive the vehicle, even for short trips, until a dealer has inspected it. Ask about towing if it has to move. Repair is free at any franchised Glaval Bus dealer.
Glaval Bus is recalling 2 2015 Synergy transit buses because incorrect steering box spacers can cause premature wear in the steering connection. Do not drive an included bus, because loss of steering ability raises the risk of a crash, and a Glaval Bus dealer will complete the free repair.
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What's wrong?
The steering box on the 2015 Glaval Bus Synergy is part of the steering gear on the Freightliner Custom Chassis. It converts the driver's turn of the steering wheel into movement at the front axle, so the front wheels respond in the direction the driver chooses. That connection has to stay tight and predictable while the bus is moving.
On the recalled buses, the steering boxes were built with incorrect internal spacers. Those spacers sit inside the steering gear and help keep the internal parts aligned as they move under load. When the spacer setup is wrong, the connection between the steering wheel and the front axle wears sooner than designed. As wear builds, steering response no longer matches the original design.
There is no warning sign before failure in the recall information. Do not wait for a noise, warning light, or change in steering feel before checking whether the bus is included.
Who's affected?
| 2015 Glaval Bus Synergy | steering system |
|---|---|
| Units affected | 2 |
A matching year and model does not confirm inclusion. Check your VIN to confirm whether this recall applies to your specific bus.
What's the safety risk?
A failed steering connection can cause a sudden loss of steering ability and increase crash risk. Do not drive the vehicle, even for short trips, until a dealer has inspected it. Ask about towing if it has to move. Repair is free at any franchised Glaval Bus dealer.
What should I do?
- Check your VIN to confirm your 2015 Glaval Bus Synergy is included in this recall.
- Do not drive the bus until the steering box has been inspected.
- Contact a franchised Glaval Bus dealer to schedule the free steering-box inspection and replacement that addresses premature wear between the steering wheel and front axle.
- Arrange a tow if the bus has to be moved to the dealer; do not drive it there yourself.
- Bring the recall notice if Forest River mailed one. If not, reference recall number 16V411 when you call.
What happens at the repair
At the dealer, the steering box is inspected and replaced if the recall condition is found. The inspection and any needed replacement are free under the recall. Do not drive the bus until the steering box has been inspected. Forest River has a general reimbursement plan on file for this campaign. If you already paid for a steering box repair tied to this recall, contact Forest River customer service or ask the dealer how to submit repair documentation for review.
| Reimbursement | Reimbursement available |
|---|
Timeline
| June 8, 2016 | NHTSA published the recall |
|---|---|
| June 10, 2016 | Owner notification mailed |
| July 29, 2016 | Dealer notification began |
| July 29, 2016 | Dealer notification ended |
| July 29, 2016 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 16V411?
Recall 16V411 covers 2 2015 Glaval Bus Synergy transit buses built on Freightliner Custom Chassis with steering boxes made with incorrect internal spacers. Premature wear in the steering connection can lead to sudden loss of steering ability and higher crash risk.
What should I do if my 2015 Glaval Bus Synergy is on this recall?
Check your VIN to confirm your specific bus is included in recall 16V411. If it is, Do not drive the vehicle until it has been inspected. Contact a Freightliner dealer for the free steering-box inspection and replacement if needed.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to fix the defect at no cost. For recall 16V411, Freightliner dealers will inspect the steering box and replace it if needed free of charge.
What does 'do not drive' mean for this recall?
Do not drive the vehicle until the inspection is complete. The recall notice says owners are urged not to drive because the steering wheel's connection to the front axle can fail suddenly. Ask the dealer about towing if the bus has to be moved.
Who can I call about recall 16V411?
Call Forest River customer service at 1-574-262-2212 and reference recall 16V411 or Forest River recall number 35-06022016-0207. You can also contact Freightliner customer service at 1-800-547-0712 to discuss the steering-box inspection and repair.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/16V411000 |
|---|---|
| Glaval Bus customer service | 1-574-262-2212 |
| NHTSA recall # | 16V411 |
| NHTSA recall # (full) | 16V411000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Misc. Document (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 31, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →