Recall 16V409 covers 114 2016-2017 Crossroads Hill Country and Sunset Trail trailers for range burners that can extinguish. Repair is free at Crossroads dealers.
Crossroads is recalling 114 2016-2017 Hill Country and Sunset Trail recreational trailers because opening the outside kitchen compartment door can unintentionally extinguish the inside range burners. Propane can keep flowing after the flame goes out, creating a fire or explosion risk, and Crossroads dealers will complete the recall repair free of charge.
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What's wrong?
The inside range in the 2016-2017 Crossroads Hill Country and Sunset Trail trailers burns propane at the cooktop. When it is working correctly, the burner flame stays lit while propane is metered through the range, and the surrounding cabinet trim helps separate the indoor cooking area from the outside kitchen compartment.
On these trailers, no trim board was installed behind the inside range. That leaves an air gap between the range area and the outside kitchen. When the outside kitchen compartment door is opened, air moves through that gap and can extinguish the inside range burner. The hazard is that the burner flame goes out while propane is still present at the range.
The warning signs are direct. The inside burner will be extinguished, propane odor will be present, and the propane alarm will sound.
Who's affected?
Spans Hill Country and Sunset Trail trailers across the 2016 and 2017 model years. The same recreational vehicle/trailer equipment component applies across all 4 year-model combinations.
| 2016 Crossroads Hill Country | Recreational vehicle/trailer |
|---|---|
| 2017 Crossroads Sunset Trail | Recreational vehicle/trailer |
| 2017 Crossroads Hill Country | Recreational vehicle/trailer |
| 2016 Crossroads Sunset Trail | Recreational vehicle/trailer |
| Units affected | 114 |
| Field incidents | NHTSA has logged 1 field incident to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether this recall applies to your specific trailer.
What's the safety risk?
If an inside range burner goes out and propane keeps flowing, gas can build up near the range. Propane odor or a propane alarm means stop using the appliance, turn off propane if safe, keep ignition sources away, and call the dealer. Repair is free at any franchised Crossroads dealer.
What should I do?
- Check your VIN to confirm your 2016-2017 Crossroads Hill Country or Sunset Trail recreational trailer is included in this recall.
- Contact your nearest franchised Crossroads dealer to schedule the free trim installation that covers the air gap behind the inside range, so the outside kitchen door does not extinguish the burners.
- Bring the recall notice if Crossroads mailed one. If not, reference recall number 16V409 when you call.
- Avoid using the inside range until the repair is complete, especially with the outside kitchen compartment door open.
What happens at the repair
At the dealer, a Crossroads technician installs a trim piece over the air gap behind the inside range and the outside kitchen. That trim helps separate the range area from airflow when the outside kitchen compartment door opens. The recall repair is free, with parts and labor covered. Crossroads has a general reimbursement plan on file for owners who already paid for the same repair before the recall work was completed. Bring repair invoices, payment records, and related service paperwork to the Crossroads dealer so the claim can be reviewed under that plan.
| Reimbursement | Reimbursement available |
|---|
Timeline
| June 7, 2016 | Dealer notification began |
|---|---|
| June 7, 2016 | Dealer notification ended |
| June 7, 2016 | Interim owner notification (was planned for this date) |
| June 8, 2016 | NHTSA published the recall |
| June 9, 2016 | Owner notification mailed |
Frequently asked questions
What is recall 16V409?
Recall 16V409 covers 114 2016-2017 Crossroads Hill Country and Sunset Trail recreational trailers with an outside kitchen compartment. Opening the outside kitchen door can extinguish the inside range burners while propane continues to flow. Crossroads dealers will install trim behind the inside range for free.
What should I do if my 2016-2017 Crossroads Hill Country or Sunset Trail is on this recall?
Check your VIN to confirm your specific trailer is included in recall 16V409. If it is, contact a Crossroads dealer to schedule the trim installation behind the inside range. Reference Crossroads recall number 16-254 when you call.
Does the Crossroads recall repair cost anything?
No. Federal recall law requires the manufacturer to repair the defect at no cost, and Crossroads dealers will install the trim behind the inside range free of charge. Crossroads owner notices began on June 9, 2016.
What is the safety risk in recall 16V409?
The safety risk is propane buildup after the inside range burners go out. If propane continues to flow and reaches an ignition source, it can increase the risk of a fire and/or explosion. Have the dealer complete the free trim repair before using the range normally.
What if I bought my Crossroads trailer used?
The free recall repair still applies. Recall coverage follows the trailer, not the first owner. Check your VIN to confirm whether your specific Hill Country or Sunset Trail is included, then call a Crossroads dealer or Crossroads customer service at 1-855-226-7496.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/16V409000 |
|---|---|
| Crossroads customer service | 1-855-226-7496 |
| NHTSA recall # | 16V409 |
| NHTSA recall # (full) | 16V409000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 31, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →