Recall 16V375 affects 255 2014-2015 Coach And Equipment Phoenix, Pegasus, and Metro Lite buses for cracked wheelchair-lift plates. Repair is free at a franchised Coach And Equipment dealer.
Coach And Equipment is recalling 255 2014-2015 Phoenix, Pegasus, and Metro Lite buses with Ricon wheelchair lifts because the platform side plates can crack and folding link arm bearings can move out of position. If the lift platform separates, it can fall onto the lift operator when the doors open; Coach And Equipment dealers will complete the free repair.
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What's wrong?
The wheelchair lift on 2014-2015 Coach And Equipment Phoenix, Pegasus, and Metro Lite buses is the powered platform that raises and lowers a wheelchair user between the ground and the bus floor. Its side plates, folding link arms, pivot points, and bearings keep the platform square, supported, and moving in a controlled path.
On the included buses, the Ricon lift platform side plate can crack. The folding link arms also have pivot holes that are too large, which lets the DU bearings shift out of position instead of staying seated in the knuckle link arm. Once that happens, the link arm can bend and the lift no longer carries load through the hardware as designed.
Owners or operators can look for cracks at the platform pivot plate, bent knuckle link arms, or DU bearings that have fallen out of their holes. Those are warning signs that the lift hardware is no longer seated and aligned correctly.
Who's affected?
Covers Phoenix, Pegasus, and Metro Lite buses across the 2014 and 2015 model years, with adaptive mobility equipment as the shared component.
| 2015 Coach And Equipment Phoenix | Equipment adaptive/mobility |
|---|---|
| 2015 Coach And Equipment Pegasus | Equipment adaptive/mobility |
| 2015 Coach And Equipment Metro Lite | Equipment adaptive/mobility |
| 2014 Coach And Equipment Metro Lite | Equipment adaptive/mobility |
| 2014 Coach And Equipment Phoenix | Equipment adaptive/mobility |
| Units affected | 255 |
A matching year and model does not confirm inclusion. Check your VIN to confirm whether your specific bus is included.
What's the safety risk?
If bearings move out of position, the lift platform can separate from the lift and rest against the lift door. Opening the vehicle doors then lets the platform fall onto the lift operator, increasing injury risk. Watch for pivot plate cracks, bent knuckle link arms, or DU bearings out of place. Repair is free at any franchised Coach And Equipment dealer.
What should I do?
- Check your VIN to confirm your 2014-2015 Coach And Equipment Phoenix, Pegasus, or Metro Lite is included in this recall.
- Contact Coach And Equipment customer service to schedule the free Ricon wheelchair-lift inspection and repair that checks cracked platform side plates and displaced link-arm bearings.
- Reference recall number 16V375 when you call, and ask where the bus should be taken for the Ricon lift inspection.
- Bring the recall notice if Coach And Equipment mailed one.
- Keep operators and passengers clear of the wheelchair-lift platform until the inspection and any needed repair are complete.
What happens at the repair
At the dealer, a Coach And Equipment technician inspects the wheelchair lift link arms for damage and displaced bearings, then checks the platform for cracks. Any damaged link arms, bearings, platform parts, or related lift components are replaced free of charge under the recall. Coach And Equipment has a general reimbursement plan on file for owners who already paid for this lift repair before the recall work was done. Keep repair invoices and payment records, and ask the service desk or Coach And Equipment customer service how to submit the claim.
| Reimbursement | Reimbursement available |
|---|
Timeline
| May 27, 2016 | NHTSA published the recall |
|---|---|
| June 10, 2016 | Dealer notification began |
| June 17, 2016 | Dealer notification ended |
| June 20, 2016 | Interim owner notification (was planned for this date) |
| June 29, 2016 | Owner notification mailed |
Frequently asked questions
What is recall 16V375?
Recall 16V375 covers 255 2014-2015 Coach And Equipment Phoenix, Pegasus, and Metro Lite buses equipped with certain Ricon wheelchair lifts. The lift platform side plate can crack, and displaced bearings can let the platform separate. Ricon dealers inspect the lift and replace damaged parts for free.
What should I do if my 2014-2015 Coach And Equipment Phoenix, Pegasus, or Metro Lite is on this recall?
Check your VIN to confirm your specific bus is included in recall 16V375. If it is, contact Coach And Equipment customer service at 1-800-724-8464 or a Ricon dealer to arrange the wheelchair-lift inspection and free replacement of damaged parts.
Is the recall repair free?
Yes. Federal recall law requires the recall remedy to be performed at no cost, and Coach And Equipment's remedy says damaged wheelchair-lift parts will be replaced free of charge. The inspection covers the link arms, bearings, and platform cracks.
What is the safety risk?
The safety risk is injury to the lift operator. If the platform side plates crack or the platform mounting fails from displaced bearings, the lift platform can separate and rest against the vehicle's lift door. When the doors open, the platform can fall onto the operator.
What if I bought this bus used?
The free recall repair still applies. Recall eligibility follows the VIN, not the first owner. Check your VIN to confirm whether the bus is included in recall 16V375, then contact Coach And Equipment customer service or a Ricon dealer with the recall number.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/16V375000 |
|---|---|
| Coach And Equipment customer service | 1-800-724-8464 |
| NHTSA recall # | 16V375 |
| NHTSA recall # (full) | 16V375000 |
Source documents
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 31, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →