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Campaign 16V369 Posted May 26, 2016 759 units

2008-2014 Startrans Shuttle Recall 16V369: Lift Defect

RN
Reviewed by the RecallNotify editorial team
Published May 31, 2026

Recall 16V369 affects 759 2008-2014 Startrans shuttle buses for wheelchair lift platform and link arm defects. Repair is free at any franchised Startrans dealer.

Startrans is recalling 759 2008-2014 Sentinel, Azure Hybrid, and other shuttle buses equipped with certain Ricon wheelchair lifts because the platform side plate can crack and lift-arm bearings can move out of position. If the platform mounting fails, the stowed lift platform can fall out when the doors open, raising injury risk for the lift operator; Startrans dealers will complete the repair free of charge.

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What's wrong?

On affected 2008-2014 Startrans shuttle buses, the Ricon S-Series wheelchair lift is the powered platform that raises a wheelchair user from the ground to the bus floor. Its platform side plate helps support the platform, while the folding link arms guide the platform as it moves. Bearings inside those arms keep the lift aligned during travel.

The platform side plate can crack. The folding link arms also have pivot holes that are too large because of a manufacturing issue. When those holes are oversized, the bearings can move out of position, so the lift no longer tracks and supports the platform as designed.

There is no warning sign before failure. The recall filing does not identify a light, noise, or movement pattern that gives the driver or passenger advance notice.

Who's affected?

Covers the listed Startrans bus models across the 2008-2014 model years, all tied to equipment adaptive/mobility.

2008 Startrans Sentinel Equipment adaptive/mobility
2009 Startrans Sentinel Equipment adaptive/mobility
2011 Startrans Sentinel Equipment adaptive/mobility
2012 Startrans Azure Hybrid Equipment adaptive/mobility
2013 Startrans President S2 Equipment adaptive/mobility
Units affected759
Field incidentsNHTSA has logged no field incidents to date.

A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific bus is included.

What's the safety risk?

Displaced lift bearings can let the stowed platform move too much and fail at its mounting. When the doors open, the wheelchair lift platform can fall out of the vehicle and injure the lift operator. Keep people clear of the lift area and schedule the inspection soon. Repair is free at any franchised Startrans dealer.

What should I do?

  1. Check your VIN to confirm your 2008-2014 Startrans Sentinel, Azure Hybrid, President S2, President, Candidate, Senator Hd, Senator Ii, Trolley, Mfsab, or Senator is included in this recall.
  2. Contact a franchised Startrans dealer to schedule the free wheelchair-lift inspection and replacement for cracked platform side plates, damaged link arms, or displaced bearings.
  3. Bring the recall notice if Startrans mailed one. If not, reference recall number 16V369 when you call.
  4. Avoid using the wheelchair lift until the inspection is complete, because a failed platform mounting can let the lift platform fall when the doors open.
  5. Call Startrans customer service at 1-800-642-4889 with questions about the recall or repair path.

What happens at the repair

At the dealer, a Startrans technician inspects the Ricon wheelchair lift link arms for damage and displaced bearings, then checks the platform for cracks. Any damaged link arm, bearing, platform, or related lift part is replaced free under the recall. The recall repair is available now, and parts and labor are covered. If you paid out of pocket for this lift-related repair before the recall notice, ask Supreme customer service how to submit documentation under the general reimbursement plan on file.

ReimbursementReimbursement available

Timeline

May 26, 2016 NHTSA published the recall
May 31, 2016 Dealer notification began
June 29, 2016 Owner notification mailed
June 29, 2016 Interim owner notification (was planned for this date)
July 22, 2016 Dealer notification ended

Frequently asked questions

What is recall 16V369?

Recall 16V369 covers 759 2008-2014 Startrans shuttle buses equipped with certain Ricon wheelchair lifts. The lift side plate can crack, and link-arm bearing movement can damage the platform mounting. Damaged parts are replaced free of charge.

What should I do if my 2008-2014 Startrans bus is on this recall?

Check your VIN to confirm your specific bus is included in recall 16V369. If it is, contact a franchised Startrans dealer or the listed customer service line at 1-800-642-4889 and ask for the wheelchair lift inspection and any needed free replacement parts.

Is the recall repair free?

Yes. Federal recall law requires the recall remedy at no cost, and the remedy for recall 16V369 says damaged wheelchair lift parts are replaced free of charge. Ask the dealer to inspect the link arms, bearings, and platform for cracks or damage.

What is the safety risk in recall 16V369?

The safety risk is injury to the lift operator. If the lift bearings move out of position, the stowed platform can move excessively, the mounting can fail, and the platform can fall out of the bus when the doors are opened. The free inspection addresses that risk.

What if I bought this Startrans bus used?

The free recall remedy still applies. Recall coverage follows the VIN, not the first owner. Check your VIN to confirm whether your specific Startrans bus is included in recall 16V369, then contact a franchised Startrans dealer or customer service with the campaign number.

More information

NHTSA campaign pagenhtsa.gov/vehicle-recalls/16V369000
Startrans customer service1-800-642-4889
NHTSA recall #16V369
NHTSA recall # (full)16V369000

Source documents

This article is generated from NHTSA's primary recall filings and reviewed against the source on May 31, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →