Recall 16V350 covers 2 2006-2015 Ford E-250, E-350, Transit vans for wheelchair lift failure. Repair will be free at franchised Ford dealers once available.
Ford recall 16V350 covers 2 2006-2015 E-250, E-350, and Transit vans equipped with certain Ricon wheelchair lifts because cracked side plates or out-of-position bearings can let the lift platform separate. When the doors open, the platform can fall onto the lift operator and increase injury risk; the Ford dealer repair will be free once available.
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What's wrong?
In recall 16V350, the wheelchair lift on 2006-2015 Ford E-250, E-350, and Transit vans is the platform that raises and lowers a wheelchair between the ground and the van floor. The platform side plate supports that platform at the pivot point, and the folding link arms guide the lift as it moves.
On these vans, the platform side plate can crack. The folding link arms also have pivot holes that are too large, which lets the bearings shift out of position instead of holding the arm squarely at the pivot. When those parts no longer stay aligned, the lift no longer has the support and controlled movement it was designed to provide.
An owner or caregiver can inspect the wheelchair lift before use. The warning sign is visible cracking at the wheelchair lift platform pivot. If you see cracking, stop using the lift and contact a Ford dealer or mobility-equipment service provider for recall guidance.
Who's affected?
Spans E-250, E-350, and Transit vans across 2006-2015, all involving adaptive or mobility equipment.
| 2014 Ford E-250 | Equipment adaptive/mobility |
|---|---|
| 2014 Ford E-350 | Equipment adaptive/mobility |
| 2013 Ford E-250 | Equipment adaptive/mobility |
| 2013 Ford E-350 | Equipment adaptive/mobility |
| 2012 Ford E-250 | Equipment adaptive/mobility |
| 2012 Ford E-350 | Equipment adaptive/mobility |
| 2011 Ford E-350 | Equipment adaptive/mobility |
| 2011 Ford E-250 | Equipment adaptive/mobility |
| 2010 Ford E-250 | Equipment adaptive/mobility |
| 2009 Ford E-250 | Equipment adaptive/mobility |
| 2008 Ford E-250 | Equipment adaptive/mobility |
| 2007 Ford E-250 | Equipment adaptive/mobility |
| 2006 Ford E-250 | Equipment adaptive/mobility |
| 2006 Ford E-350 | Equipment adaptive/mobility |
| 2008 Ford E-350 | Equipment adaptive/mobility |
| 2009 Ford E-350 | Equipment adaptive/mobility |
| 2015 Ford Transit | Equipment adaptive/mobility |
| 2010 Ford E-350 | Equipment adaptive/mobility |
| 2007 Ford E-350 | Equipment adaptive/mobility |
| Units affected | 2 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific van is included.
What's the safety risk?
A cracked wheelchair lift platform pivot or failed mounting can let the platform separate from the lift and rest against the lift door. When the doors open, the platform can fall onto the lift operator, increasing injury risk. Inspect visible cracking at the platform pivot and keep operators clear until service. Repair will be free at any franchised Ford dealer once available.
What should I do?
- Check your VIN to confirm your 2006-2015 Ford E-250, E-350, or Transit van is included in this recall.
- Watch for the Ford owner notice if you have not received one, then confirm inspection timing before using the wheelchair lift.
- Contact a franchised Ford dealer to schedule the free lift inspection and repair for cracked platform side plates or displaced link-arm bearings.
- Reference recall number 16V350 when you call, and bring the recall notice if Ford mailed one.
- Avoid using the wheelchair lift until the platform, side plates, link arms, and bearings have been inspected.
What happens at the repair
When the final repair opens, a Ford technician will inspect the wheelchair lift link arms for damage and displaced bearings, then inspect the platform side plate for cracks. Any damaged lift parts will be replaced free under the recall. The source record lists a general reimbursement plan, so documented out of pocket repairs tied to this lift defect are covered through the manufacturer's standard reimbursement plan. Keep repair paperwork and ask the service desk or New England customer service how to submit it.
| Reimbursement | Reimbursement available |
|---|
Timeline
| May 24, 2016 | NHTSA published the recall |
|---|---|
| May 30, 2016 | Interim owner notification (was planned for this date) |
| June 29, 2016 | Owner notification mailed |
Frequently asked questions
What is recall 16V350?
Recall 16V350 covers 2 2006-2015 Ford E-250, E-350, and Transit vans equipped with certain Ricon wheelchair lifts. The lift platform side plate can crack, or displaced bearings can cause mounting failure. Ricon dealers will inspect the lift and replace damaged parts for free.
What should I do if my 2006-2015 Ford E-250, E-350, or Transit is on this recall?
Check your VIN to confirm your specific van is included in recall 16V350. If it is, contact a Ford dealer or New England Wheels at 1-800-886-9247 and reference recall number 16V350 and New England recall number 16E-020. The inspection and replacement parts are free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost. For recall 16V350, Ricon dealers will inspect the wheelchair lift link arms, bearings, and platform, then replace damaged parts free of charge.
What is the safety risk?
The safety risk is injury to the lift operator. If the platform side plates crack or the platform mounting fails, the lift platform can separate and rest against the vehicle door. When the door opens, the platform can fall onto the operator.
What if I bought this Ford van used?
The free recall repair still applies. Ownership history does not cancel an open safety recall. Check your VIN to confirm whether your specific E-250, E-350, or Transit is included, then give the dealer recall number 16V350 when you call.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/16V350000 |
|---|---|
| Ford customer service | 1-800-886-9247 |
| NHTSA recall # | 16V350 |
| NHTSA recall # (full) | 16V350000 |
Source documents
-
Download Owner Notification Letter (PDF) - Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 31, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →