Recall 16V320 affects 34 2016 Gillig Low Floor buses because the driver-side window reduces visibility. Repair is free at any franchised Gillig dealer.
Gillig is recalling 34 2016 Low Floor vehicles because the driver's side window can block too much light and reduce the driver's visibility. Reduced visibility can increase crash risk, and Gillig dealers will complete the recall repair free of charge.
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What's wrong?
The driver's side window on the 2016 Gillig Low Floor is safety glass that gives the driver a clear side view while protecting the cabin from weather and road debris. This glass also has to let enough light pass through it, because darker glass can reduce what the driver sees through the window.
On the affected buses, the driver's side window was not made to the required light-transmission level. The filing says the glass did not meet the required 70% luminous transmittance, meaning less light passes through the window than the safety standard requires. That reduced light through the side glass can decrease driver visibility when the driver is checking traffic, curbs, mirrors, and pedestrians near the bus.
There is no warning sign before failure. Owners and fleet operators are dealing with a glass specification problem, not a part that gives a noise, leak, light, or pedal change before it is found during inspection.
Who's affected?
| 2016 Gillig Low Floor | visibility component |
|---|---|
| Units affected | 34 |
| Field incidents | NHTSA has logged no field incidents to date. |
Not every 2016 Gillig Low Floor bus is on the list. Check your VIN to confirm whether your specific bus is included.
What's the safety risk?
Reduced driver visibility makes it harder to see traffic, pedestrians, and roadway hazards. That raises the risk of a crash. If your VIN is included, schedule the window repair soon and use extra care until it is complete. Repair is free at any franchised Gillig dealer.
What should I do?
- Check your VIN to confirm your 2016 Gillig Low Floor is included in this recall.
- Contact a franchised Gillig dealer to schedule the free driver's-window replacement that restores required light transmission and driver visibility.
- Bring the recall notice if Gillig mailed one. If not, reference recall number 16V320 when you call.
- Avoid driving with reduced side-window visibility until the repair is complete; keep sightlines clear before each trip.
What happens at the repair
At the dealer, a Gillig technician replaces the driver's side window with a compliant window that lets the required amount of light through for driver visibility. The recall repair is available now, and the replacement parts and labor are free. After the window is installed, the service team checks that the driver's window matches the recall remedy before returning the bus to service.
Timeline
| May 12, 2016 | Dealer notification began |
|---|---|
| May 12, 2016 | Interim owner notification (was planned for this date) |
| May 18, 2016 | NHTSA published the recall |
| June 20, 2016 | Owner notification mailed |
| July 8, 2016 | Dealer notification ended |
Frequently asked questions
What is recall 16V320?
Recall 16V320 covers 34 2016 Gillig Low Floor buses with a driver's side window that blocks too much light and reduces driver visibility. The vehicles do not meet FMVSS 205 for glazing materials. Gillig dealers will install compliant driver's windows for free.
What should I do if my 2016 Gillig Low Floor is on this recall?
Check your VIN to confirm your specific bus is included in recall 16V320. If it is, contact a Gillig dealer or Gillig customer service at 1-800-735-1500 to schedule the driver's window replacement. The dealer repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Gillig's remedy says dealers will install compliant driver's windows free of charge. Parts and labor are covered for included vehicles.
What is the safety risk in recall 16V320?
The safety risk is reduced driver visibility. The driver's side window blocks too much light, which reduces what the driver sees and increases crash risk. The fix is to replace the affected window with a compliant driver's window.
What if I bought the Gillig Low Floor used?
The free recall repair still applies. Recall coverage follows the vehicle, not the first owner. Check your VIN to confirm whether your specific 2016 Gillig Low Floor is included, then reference recall 16V320 when you contact the dealer or Gillig customer service.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/16V320000 |
|---|---|
| Gillig customer service | 1-800-735-1500 |
| NHTSA recall # | 16V320 |
| NHTSA recall # (full) | 16V320000 |
Source documents
-
Download Recall Investigation Document (PDF) (PDF) - Download Owner Notification Letter (PDF)
- Download Recall Report (PDF)
- Download Quarterly Report (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 31, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →