Recall 16V317 covers 11 Mobility Works-modified 2014-2015 Ford and Chevy vans for cracked Ricon wheelchair lift plates. Free repair at a franchised Ford dealer.
Mobility Works is recalling 11 2014-2015 Chevy Express 2500 and Ford E-150, E-250, and E-350 vans under recall 16V317 because the Ricon wheelchair lift hardware can fail. The wheelchair lift platform side plate can crack, and loose bearings can let the platform separate and fall when the doors open, increasing injury risk; Ford dealers will complete the free repair.
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What's wrong?
The wheelchair lift on these 2014-2015 Mobility Works vans is the equipment that raises and lowers a wheelchair user between the ground and the van floor. On the affected Ford E-150, Ford E-250, Ford E-350, and Chevy Express 2500 vans, the recall centers on certain Ricon lift assemblies. The platform side plate helps support the lift platform, while the folding link arms guide and hold the platform as it moves.
The problem is in the lift structure. The platform side plate can crack, which weakens the support for the platform. The folding link arms also have pivot holes that are too large, so the bearings can move out of position instead of staying centered in the joint. That movement lets the arm joint work incorrectly while the lift is loaded or moving.
There is no warning sign before failure. A lift that looks normal before use can still have the affected side plate or link-arm pivot condition.
Who's affected?
Spans Chevy Express 2500, Ford E-150, Ford E-250, and Ford E-350 vans across the 2014 and 2015 model years, all involving adaptive mobility equipment.
| 2014 Mobility Works Chevy Express 2500 | Equipment adaptive/mobility |
|---|---|
| 2015 Mobility Works Ford E-250 | Equipment adaptive/mobility |
| 2014 Mobility Works Ford E-150 | Equipment adaptive/mobility |
| 2014 Mobility Works Ford E-250 | Equipment adaptive/mobility |
| 2014 Mobility Works Ford E-350 | Equipment adaptive/mobility |
| 2015 Mobility Works Ford E-350 | Equipment adaptive/mobility |
| 2015 Mobility Works Chevy Express 2500 | Equipment adaptive/mobility |
| 2015 Mobility Works Ford E-150 | Equipment adaptive/mobility |
| Units affected | 11 |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific van is included.
What's the safety risk?
A cracked side plate or failed platform mount can let the lift platform separate and rest against the lift door. When the door opens, the platform can fall onto the lift operator, increasing injury risk. Avoid using the lift until the link arms, bearings, and platform are inspected. Repair is free at any franchised Ford dealer.
What should I do?
- Check your VIN to confirm your 2014-2015 Mobility Works Chevy Express 2500, Ford E-250, Ford E-150, or Ford E-350 is included in this recall.
- Contact a franchised Ford dealer to schedule the free wheelchair-lift inspection and repair.
- Schedule the wheelchair-lift inspection and free replacement of damaged parts, which addresses cracked platform side plates and link-arm bearings that move out of position.
- Bring the recall notice if Mobility Works sent one. If not, reference recall number 16V317 when you call.
- Call Mobility Works customer service at 1-800-769-8267 with questions and reference Mobility Works recall 16E-020.
What happens at the repair
At the dealer, a Ford technician inspects the Ricon wheelchair lift link arms for damage and displaced bearings. The technician also checks the lift platform for cracks. Any damaged lift parts are replaced free of charge under the recall, including the related parts and labor. Mobility Works has a general reimbursement plan for owners who already paid for a related lift repair before the recall work. Contact Mobility Works customer service with repair documentation to ask how that plan applies to your prior repair.
| Reimbursement | Reimbursement available |
|---|
Timeline
| May 16, 2016 | Dealer notification began |
|---|---|
| May 16, 2016 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| May 16, 2016 | Interim owner notification (was planned for this date) |
| May 18, 2016 | NHTSA published the recall |
| May 20, 2016 | Dealer notification ended |
| June 17, 2016 | Owner notification mailed |
Frequently asked questions
What is recall 16V317?
Recall 16V317 covers 11 2014-2015 Mobility Works Chevy Express 2500, Ford E-150, Ford E-250, and Ford E-350 vans equipped with specified Ricon wheelchair lifts. The lift platform side plate can crack, or link-arm bearing movement can cause platform mounting failure. Ricon dealers inspect the lift and replace damaged parts for free.
What should I do if my 2014-2015 Mobility Works Chevy Express 2500, Ford E-250, Ford E-150, or Ford E-350 is on this recall?
Check your VIN to confirm your specific van is included in recall 16V317. If it is included, contact Mobility Works at 1-800-769-8267 or a Ricon dealer to arrange the wheelchair-lift inspection. Reference recall 16V317 and Mobility Works recall number 16E-020. The inspection and any needed replacement parts are free.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to repair recall defects at no cost. For recall 16V317, Ricon dealers inspect the wheelchair lift link arms, bearings, and platform side plates, then replace damaged parts free of charge.
What is the safety risk?
The safety risk is injury to the lift operator. If the platform side plates crack or the platform mounting fails, the lift platform can separate and rest against the vehicle's lift door. When the doors open, the platform can fall onto the operator.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/16V317000 |
|---|---|
| Mobility Works customer service | 1-800-769-8267 |
| NHTSA recall # | 16V317 |
| NHTSA recall # (full) | 16V317000 |
Source documents
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Download Recall Document (PDF) (PDF) - Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 31, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →