Recall 16V299 affects 153 2007-2009 Supreme Ponyxpress and Silver Crown vehicles for unstable entry steps. Free retainer-bracket repair at a franchised Supreme dealer.
Supreme is recalling 153 2007-2009 Ponyxpress and Silver Crown vehicles because a bolt in the powered entry step assembly can fracture, letting the fan gear disengage. That can leave the step unstable during entry or exit, increasing injury risk, and Supreme dealers will complete the repair free of charge.
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What's wrong?
The electric entrance steps on affected 2007-2009 Supreme Ponyxpress and Silver Crown vehicles are powered steps that extend when someone enters or exits the vehicle and retract for travel. These are Lippert Components Coachstep electric double or triple entrance steps. A fan gear assembly helps move and hold the step mechanism so the step stays where the user expects it.
The problem is the center bolt in that fan gear assembly. Lippert reported that stress from misuse, overloading, collision, or other outside influences can fracture the bolt. Once the bolt breaks, the fan gear can disengage from the steps. The step then does not stay in its expected position and becomes unstable under a person's weight.
There is no warning sign before failure. Treat a loose, shifting, or unstable step as a safety problem and avoid using that step until the recall repair is completed.
Who's affected?
Spans Ponyxpress and Silver Crown buses across the 2007-2009 model years, with equipment listed as the component.
| 2009 Supreme Ponyxpress | Equipment |
|---|---|
| 2009 Supreme Silver Crown | Equipment |
| 2008 Supreme Silver Crown | Equipment |
| 2007 Supreme Silver Crown | Equipment |
| 2007 Supreme Ponyxpress | Equipment |
| 2008 Supreme Ponyxpress | Equipment |
| Units affected | 153 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific bus is included.
What's the safety risk?
Unstable entry and exit steps increase the risk of injury while climbing in or out of the vehicle. Use the steps carefully, keep a firm handhold, and schedule the bracket repair soon. Repair is free at any franchised Supreme dealer.
What should I do?
- Check your VIN to confirm your 2007-2009 Supreme Ponyxpress or Silver Crown is included in this recall.
- Contact a Lippert Components dealer to schedule the free retainer bracket installation that stabilizes the electric entry steps.
- Bring the recall notice if Supreme mailed one. If not, reference recall number 16V299 when you call.
- Use extra care entering and exiting the vehicle until the bracket repair is complete.
What happens at the repair
At the dealer, a Supreme technician installs a retainer bracket on the electrically extending entry steps. The bracket is meant to keep the step mechanism in position after the fan gear assembly attachment bolt problem. Parts and labor are free under the recall. Supreme has a general reimbursement plan on file, so if you already paid for a related entry step repair before the recall work, ask the service desk or Supreme customer service how to submit repair documentation for review.
| Reimbursement | Reimbursement available |
|---|
Timeline
| May 13, 2016 | NHTSA published the recall |
|---|---|
| May 19, 2016 | Dealer notification began |
| May 19, 2016 | Dealer notification ended |
| May 19, 2016 | Interim owner notification (was planned for this date) |
| June 20, 2016 | Owner notification mailed |
Frequently asked questions
What is recall 16V299?
Recall 16V299 covers 153 2007-2009 Supreme Ponyxpress and Silver Crown vehicles with electric entry steps. The fan gear assembly bolt can fracture, letting the steps move out of position and become unstable. A Lippert Components dealer will install a retainer bracket for free.
What should I do if my 2007-2009 Supreme Ponyxpress or Silver Crown is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 16V299. If it is, contact a Supreme or Lippert Components service contact and ask for the free retainer bracket repair for the electric entry steps.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost. For recall 16V299, the repair is a retainer bracket installed by a Lippert Components dealer free of charge.
What is the safety risk?
The safety risk is injury while entering or exiting the vehicle. The entry steps can become unstable if the fan gear assembly disengages, so treat included vehicles as needing repair before regular use of the steps.
What if I bought the Supreme vehicle used?
The free recall repair still applies. Recall coverage follows the VIN, not the first owner. Check your VIN to confirm whether your Ponyxpress or Silver Crown is included, then reference recall 16V299 when arranging the repair.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/16V299000 |
|---|---|
| Supreme customer service | 1-574-537-8900 |
| NHTSA recall # | 16V299 |
| NHTSA recall # (full) | 16V299000 |
Source documents
-
Download Owner Notification Letter (PDF) - Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 31, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →