Recall 16V225 covers 5 2016 Glaval Bus Entourage and Universal buses for seat base frame separation. Repair will be free once available.
Glaval Bus is recalling 5 2016 Entourage and Universal transit buses because seat bolts can fail and let a seat separate from its base frame. In a crash, that separation increases injury risk for the seat occupant, and a Glaval Bus dealer will fix it for free once the remedy is available.
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What's wrong?
The seats in the 2016 Glaval Bus Entourage and Universal are bolted to a base frame that anchors the seating position to the bus floor structure. Those fasteners have to hold the seat in place during braking and passenger use so the seat stays attached to its frame.
On affected buses, the seat supplier reported that some fasteners in its shipment were defective and had reduced strength. The fastener is a hex head cap screw used in the seat assembly. If that bolt fails, the seat can separate from the base frame instead of staying fixed to the structure beneath it.
There is no warning sign before failure. A driver or owner should not expect a noise, looseness, or visible change to appear before the seat attachment fails.
Who's affected?
Covers both Entourage and Universal buses from the same model year, tied to the seat assembly.
| 2016 Glaval Bus Entourage | seat assembly |
|---|---|
| 2016 Glaval Bus Universal | seat assembly |
| Units affected | 5 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific bus is included.
What's the safety risk?
In a crash, an affected seat can separate from its base frame, increasing injury risk for the person sitting there. Confirm your VIN and contact a Glaval Bus dealer for repair timing before carrying passengers in an unrepaired affected seat. Repair will be free at any franchised Glaval Bus dealer once available.
What should I do?
- Check your VIN to confirm your 2016 Glaval Bus Entourage or Universal is included in this recall.
- Wait for Glaval Bus notice before scheduling if the dealer says the free seat replacement is not open for your VIN.
- Call Glaval Bus customer service at 1-574-262-2212 with questions and reference recall number 16V225 when you call.
- Contact a franchised Glaval Bus dealer for the seat replacement that addresses seats separating from the base frame after bolt failure.
- Bring the recall notice if Glaval Bus has mailed one.
What happens at the repair
At the dealer, a Glaval Bus technician replaces the seats affected by recall 16V225. The source remedy says dealers replace the seats at no charge, but this page lists the remedy status as still under development. Treat the final dealer repair as free once Glaval Bus opens it for scheduling. The recalled buses have seats that can separate from the base frame after bolt failure, so ask the service desk which seats and mounting hardware are covered before the work starts. Glaval Bus has a general reimbursement plan on file. If you already paid for a seat or seat mounting repair tied to this recall, ask customer service how to submit repair documentation.
| Reimbursement | Reimbursement available |
|---|
Timeline
| April 19, 2016 | NHTSA published the recall |
|---|---|
| June 7, 2016 | Owner notification mailed |
| June 14, 2016 | Dealer notification began |
| June 14, 2016 | Dealer notification ended |
| June 14, 2016 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 16V225?
Recall 16V225 covers 5 2016 Glaval Bus Entourage and Universal transit buses with seats that can separate from the base frame because of bolt failure. In a crash, that separation increases injury risk for the seat occupant. Dealers replace the seats for free.
What should I do if my 2016 Glaval Bus Entourage or Universal is on this recall?
Check your VIN to confirm your specific transit bus is included in recall 16V225. If it is, contact a franchised Glaval Bus dealer to arrange the seat replacement. Reference recall number 16V225 when you call. The dealer repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost. For recall 16V225, dealers replace the affected seats free of charge, including parts and labor.
What is the safety risk?
The safety risk is seat separation during a crash. The affected seats can separate from the base frame because of bolt failure, which increases injury risk for the person sitting in that seat. Confirm your VIN and arrange the free dealer repair.
When did recall 16V225 start?
The recall began on June 7, 2016. If you own a 2016 Glaval Bus Entourage or Universal and never received a notice, check your VIN. Used vehicles and fleet vehicles miss mailed notices when ownership records change.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/16V225000 |
|---|---|
| Glaval Bus customer service | 1-574-262-2212 |
| NHTSA recall # | 16V225 |
| NHTSA recall # (full) | 16V225000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Recall Investigation Document (PDF) (PDF)
- Download Recall Report (PDF)
- Download Quarterly Report (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 31, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →