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Campaign 16V223 Posted April 19, 2016 1,897 units

2013-2016 New Flyer Bus Recall 16V223: Door Software

RN
Reviewed by the RecallNotify editorial team
Published May 31, 2026

Recall 16V223 affects 1,897 2013-2016 New Flyer transit buses because ETO software can open the rear door in motion. Free repair at franchised New Flyer dealers.

New Flyer is recalling 1,897 2013-2016 transit buses, including XN40, XD60, XDE40, and XT60 models, because a software defect in the Electric Transit Operator controller can cause the rear door guide roller linkage to fail. The rear door can open while the bus is moving, which increases injury risk for passengers, and New Flyer dealers will complete the free repair.

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What's wrong?

On 2013-2016 New Flyer transit buses, the Electric Transit Operator controller, or ETO, is the electronic module that commands the rear door motor. The rear door guide roller linkage helps guide the door as it opens and closes. In normal operation, the controller moves the door to the full open position without overloading the roller plate and bracket hardware.

On affected buses, the ETO software applies too much output torque to the roller plate when the rear door is fully open. That extra force keeps pressing on the plate after the door has reached its stop. Over repeated door cycles, the plate cracks and eventually fails. If the rear door guide roller linkage fails, the rear door can open unexpectedly while the bus is moving.

Before complete failure, maintenance staff or operators can see visible cracks on the door roller plate. Those cracks are the warning sign to report, because the next stage is linkage failure rather than a dashboard warning.

Who's affected?

The scope spans multiple bus models across the 2013-2016 model years, all tied to electrical system software.

2013 New Flyer XN40 electrical system software
2013 New Flyer XN60 electrical system software
2013 New Flyer C40LFR electrical system software
2013 New Flyer XN35 electrical system software
2014 New Flyer XD60 electrical system software
Units affected1,897
Field incidentsNHTSA has logged 3 field incidents to date.

A matching model year and model does not guarantee inclusion. Check your VIN to confirm whether your specific bus is included.

What's the safety risk?

An unexpected rear bus door opening while the bus is moving increases injury risk for passengers. Inspect the door roller plate for visible cracks, and keep the bus out of passenger service if cracks appear until the dealer repair is complete. Repair is free at any franchised New Flyer dealer.

What should I do?

  1. Check your VIN to confirm your 2013-2016 New Flyer XN40, XN60, C40LFR, XN35, XD60, XDE40, XE40, XD35, XDE35, XDE60, XT40, XT60, or XD40 bus is included in this recall.
  2. Contact a franchised New Flyer dealer to schedule the free repair.
  3. Schedule the firmware upgrade and roller bracket plate replacement that fixes the ETO controller software defect and rear door guide roller linkage failure.
  4. Bring the owner notice if you have it, and reference recall number 16V223 when you call.
  5. Call New Flyer customer service at 1-204-224-6706 with questions about the repair or scheduling.

What happens at the repair

At the dealer, a New Flyer technician installs a firmware upgrade for the Electric Transit Operator controller and replaces the rear door roller bracket plates. Parts and labor are free under the recall. The fix addresses the door motor control software and the hardware tied to the rear door guide roller linkage. New Flyer has a general reimbursement plan on file for owners who paid out of pocket before the recall repair. Bring documentation for any related rear door repair and ask the service desk how to submit it.

ReimbursementReimbursement available

Timeline

April 19, 2016 NHTSA published the recall
April 25, 2016 VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle.
April 25, 2016 Interim owner notification (was planned for this date)
May 4, 2016 Owner notification mailed

Frequently asked questions

What is recall 16V223?

Recall 16V223 covers 1,897 2013-2016 New Flyer transit buses with Electric Transit Operator controller software that can damage the rear door guide roller linkage. The rear door can open while the bus is moving, increasing injury risk for passengers. New Flyer dealers install updated firmware and replacement roller bracket plates for free.

What should I do if my 2013-2016 New Flyer transit bus is on this recall?

Check your VIN to confirm the bus is included in recall 16V223. If it is, contact a franchised New Flyer dealer or New Flyer customer service at 1-204-224-6706 to schedule the firmware update and roller bracket plate replacement. Reference recall R16-005 when you call.

Is the recall repair free?

Yes. Federal recall law requires the manufacturer to repair the defect at no cost. New Flyer dealers install the Electric Transit Operator controller firmware upgrade and replace the rear door roller bracket plates free of charge.

What is the safety risk in recall 16V223?

The safety risk is passenger injury from a rear bus door opening while the bus is in motion. The defect starts in the Electric Transit Operator controller software and can lead to rear door guide roller linkage failure. The repair path is the free firmware update and roller bracket plate replacement.

When did the recall repair begin?

The recall repair began on May 4, 2016. New Flyer notified owners, and dealers were instructed to install the firmware upgrade and replace the roller bracket plates free of charge. If the bus changed owners, a VIN check is the direct way to confirm recall status.

More information

NHTSA campaign pagenhtsa.gov/vehicle-recalls/16V223000
New Flyer customer service1-204-224-6706
NHTSA recall #16V223
NHTSA recall # (full)16V223000

Source documents

This article is generated from NHTSA's primary recall filings and reviewed against the source on May 31, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →