2008-2016 Glaval Bus Recall 16V217: Emergency Exit Labels

Recall 16V217 covers 1,860 2008-2016 Glaval Bus transit buses with emergency-exit window labels too far from release mechanisms. Free repair available.

What's wrong?

The rear emergency exit window on 2008-2016 Glaval Bus transit buses uses a release mechanism so passengers or an operator can open the window when a normal door is not the exit path. The instruction label is part of that system because it tells someone where the release is and how to use it under pressure.

On affected buses, the label for the rear emergency exit window was placed too far from the release mechanism. The required placement is within 16 centimeters of the release, but the recalled window has only one label in the lower center of the window. The problem came from a process change at the window manufacturer, which left the instructions in the wrong location.

There is no warning sign before failure. The window and release can look intact, but in an emergency the misplaced label can make the release harder to identify and use quickly.

Who's affected?

Spans 9 Glaval Bus model lines across the 2008-2016 model years, all tied to the emergency exit structure.

A matching year and model does not confirm inclusion. Check your VIN to confirm whether your specific bus is included.

What's the safety risk?

An emergency window label placed at the wrong distance from the release mechanism can make the window harder to open during an emergency, slowing escape from the vehicle. There is no warning sign tied to this label placement issue, so confirm your VIN and have the label corrected. Repair is free at any franchised Glaval Bus dealer.

What should I do?

1. Check your VIN to confirm your 2008-2016 Glaval Bus Apollo, Concorde Ii, Entourage, Legacy, Primetime, Sport, Titan, Titan Ii, or Titan Ii Low Floor bus is included in this recall.
2. Contact a franchised Glaval Bus dealer for the free rear emergency exit window label and placement instructions that put the label near the release mechanism.
3. Bring the recall notice if you have it, and reference recall number 16V217 when you call.
4. Install the new label only as instructed, or have the dealer handle placement if the label location is unclear.
5. Use another bus until the label is corrected if the rear emergency exit instructions are missing or placed away from the release mechanism.

What happens at the repair

This campaign is handled with a replacement emergency exit window label, not a parts repair at the service bay. Glaval Bus provides the new label and placement instructions free of charge. Follow the instructions so the label sits next to the rear emergency exit window release mechanism where passengers can see it. If you already paid for a related label correction before the recall notice, the manufacturer's standard reimbursement plan covers documented expenses. Keep receipts or repair paperwork and contact Glaval Bus customer service for the claim process.

Timeline

Frequently asked questions

More information

Source documents

• Download Recall Document (PDF) (PDF) · RONE
• Download Recall Report (PDF) · RCLRPT
• Download Quarterly Report (PDF) · RCLQRT
• Download Recall Acknowledgement (PDF) · RCAK

This article is generated from NHTSA's primary recall filings and reviewed against the source on May 31, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →