Recall 16V202 covers 23,930 2015-2016 Ram Promaster vans for a corroding harness connector. Repair is free at any franchised Ram dealer.
Ram is recalling 23,930 2015-2016 Promaster vans because water can enter a low-voltage harness connector by the front driver seat and corrode it. Corrosion can break communication with the transmission control module; the transmission can shift into neutral after a stop, and the Ram dealer repair will be free once available.
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What's wrong?
The low-voltage electrical harness connector in the 2015-2016 Ram Promaster sits near the front driver seat and carries communication signals between vehicle control modules. One of those modules is the Transmission Control Module, or TCM, the computer that tells the automatic transmission when to select and hold a gear.
On affected vans, water can get into the connector and cause corrosion. Corrosion at this CAN-C communication connector interrupts the message path to the TCM. When that communication is lost, the transmission can default to neutral after the vehicle stops, then stay in neutral instead of driving away.
An owner will not get a clear early symptom from the part itself. There is no warning sign before failure. The problem shows up when the van stops and then will not move under its own power because the transmission stays in neutral.
Who's affected?
The same two component areas appear for both model years: electrical system and automatic transmission.
| 2015 Ram Promaster | electrical system |
|---|---|
| 2015 Ram Promaster | automatic transmission |
| 2016 Ram Promaster | electrical system |
| 2016 Ram Promaster | automatic transmission |
| Units affected | 23,930 |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific van is included.
What's the safety risk?
An unintended shift into neutral can leave the Promaster unable to move. If the engine is turned off after the shift, it cannot be restarted. Both situations increase crash risk because the driver loses normal control over where and when the vehicle moves. Repair will be free at any franchised Ram dealer once available.
What should I do?
- Check your VIN to confirm your 2015-2016 Ram Promaster is included in this recall.
- Review the owner letter mailed for this recall, or call Ram customer service at 1-800-853-1403 for current repair instructions.
- Ask a franchised Ram dealer whether the free harness-connector relocation is open for your VIN; the repair moves the connector under the instrument panel to protect the TCM wiring from water intrusion and corrosion.
- Reference recall number 16V202 when you call the dealer or Ram customer service.
- Drive with extra caution until the repair is complete. If the van shifts into neutral after a stop, move out of traffic when safe and call for service.
What happens at the repair
Ram's dealer repair is still listed as under development, so do not assume the final appointment can be completed right now. Once the repair opens, a Ram technician will move the low voltage harness connector from the front driver seat area to a protected location under the instrument panel. Parts and labor are covered under the recall. FCA US says owners who already paid for a related repair can send the original receipt or other adequate proof of payment to confirm the expense under its reimbursement policy.
| Reimbursement | Reimbursement available |
|---|
Timeline
| April 11, 2016 | NHTSA published the recall |
|---|---|
| June 3, 2016 | Owner notification mailed |
Frequently asked questions
What is recall 16V202?
Recall 16V202 covers 23,930 2015-2016 Ram Promaster vans with a low-voltage harness connector near the front driver seat that can corrode after water intrusion. That corrosion can cut communication to the transmission control module and cause the transmission to shift into neutral after the vehicle stops.
What should I do if my 2015-2016 Ram Promaster is on this recall?
Check your VIN to confirm your specific van is included in recall 16V202. If it is, contact a franchised Ram dealer and reference recall number S24. The dealer will relocate the harness connector under the instrument panel, and the recall repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost. For recall 16V202, a franchised Ram dealer will relocate the low-voltage harness connector under the instrument panel free of charge.
Is it safe to drive my Ram Promaster before the repair?
The recall does not include a do-not-drive order. The safety risk is that the transmission can unexpectedly shift into neutral after the van stops, which prevents the vehicle from moving and increases crash risk. Confirm your VIN and arrange the free dealer repair.
What warning signs should I watch for?
There is no warning sign before the next stop triggers the transmission issue. The connector can corrode, communication to the transmission control module can be lost, and the transmission can shift into neutral and stay there after the vehicle stops.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/16V202000 |
|---|---|
| Ram customer service | 1-800-853-1403 |
| NHTSA recall # | 16V202 |
| NHTSA recall # (full) | 16V202000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Misc. Document (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 31, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →