Recall 16V121 affects 128 2014-2016 Freightliner Custom Chass Xcp chassis for power steering hose failure. Repair is free at any franchised Freightliner Custom Chass dealer.
Freightliner Custom Chass is recalling 128 2014-2016 Xcp chassis because power steering fluid can exceed the hose material rating on rear engine motor home chassis. A failed hose can cause sudden loss of power steering fluid and power assist, making low-speed steering harder and increasing crash risk; the dealer repair is free.
Does this recall apply to your specific vehicle?
The official, free per-VIN recall check is run by NHTSA. Enter your VIN and we'll forward you directly — and add you to a free watchlist so you hear about new recalls for your vehicle.
Check my VIN at NHTSARecallNotify doesn't check your VIN — NHTSA's official tool does. We use your email only to alert you to new recalls.
Watch this vehicle for recalls
Add it to your free watchlist and we will alert you as new federal recalls are posted for your year, make and model. New-recall alerts are rolling out now.
You are on the watchlist.
We will email you as new federal recalls are posted for your vehicle.
What's wrong?
The power steering system on 2014-2016 Freightliner Custom Chass Xcp motor home chassis uses hydraulic fluid to help turn the front wheels. A pump pressurizes that fluid and sends it through hoses, so the steering wheel takes less effort to move a heavy chassis.
On some rear engine Xcp chassis, the power steering fluid runs hotter than the hose material is built to handle. Heat weakens the hose until it leaks or fails, which lets fluid escape quickly. Once that happens, the system loses power assist and the driver has to steer with much more force.
There is no warning sign before failure. The first thing an owner notices can be a sudden fluid leak or steering that becomes heavy without advance notice.
Who's affected?
Covers the power steering fluid and hose connection parts across the 2014, 2015, and 2016 model years.
| 2015 Freightliner Custom Chass Xcp | power steering system |
|---|---|
| 2015 Freightliner Custom Chass Xcp | power steering system |
| 2016 Freightliner Custom Chass Xcp | power steering system |
| 2016 Freightliner Custom Chass Xcp | power steering system |
| 2014 Freightliner Custom Chass Xcp | power steering system |
| 2014 Freightliner Custom Chass Xcp | power steering system |
| Units affected | 128 |
| Field incidents | NHTSA has logged no field incidents to date. |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific vehicle is included.
What's the safety risk?
Loss of power steering assist makes the Xcp harder to steer in either direction at low speeds and increases the risk of a crash. If steering effort changes, slow down, use caution, and schedule the recall repair promptly. Repair is free at any franchised Freightliner Custom Chass dealer.
What should I do?
- Check your VIN to confirm your 2014-2016 Freightliner Custom Chass Xcp is included in this recall.
- Contact your nearest franchised Freightliner Custom Chass dealer to schedule the free power steering hose replacement.
- Bring the recall notice if you have it. If not, reference recall number 16V121 when you call.
- Use extra care at low speeds until the repair is complete; loss of power steering assist makes the vehicle harder to steer.
- Schedule the higher-temperature power steering hose replacement that fixes the hose failure tied to sudden loss of power steering fluid and assist.
What happens at the repair
At the dealer, a Freightliner Custom Chass technician replaces the power steering hose with one rated for higher temperatures. The repair is free under the recall, with parts and labor covered. The replacement addresses rear engine Xcp chassis where power steering fluid temperature can exceed the original hose material rating, leading to hose failure, fluid loss, and loss of power steering assist. Ask the service desk to confirm the recall work is listed for your VIN before the appointment.
Timeline
| March 1, 2016 | NHTSA published the recall |
|---|---|
| April 26, 2016 | Dealer notification began |
| April 26, 2016 | Dealer notification ended |
| April 26, 2016 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| April 26, 2016 | Interim owner notification (was planned for this date) |
| July 22, 2016 | Owner notification mailed |
Frequently asked questions
What is recall 16V121?
Recall 16V121 covers 128 2014-2016 Freightliner Custom Chass Xcp chassis with a power-steering hose that lacks the needed temperature rating. NHTSA campaign 16V121 says the hose can fail, causing sudden power-steering fluid loss and loss of power assist.
What should I do if my 2014-2016 Freightliner Custom Chass Xcp is on this recall?
Check your VIN to confirm your specific chassis is included in recall 16V121. If it is, contact a franchised Freightliner Custom Chass dealer to schedule the power-steering hose replacement. Reference recall number 16V121 or DTNA recall FL-702 when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost. For recall 16V121, the dealer replaces the power-steering hose with a higher-temperature-rated hose free of charge.
What is the safety risk?
The risk is harder steering at low speeds after a sudden loss of power-steering fluid and power assist. NHTSA campaign 16V121 says that loss of assist increases crash risk because the driver has greater difficulty steering in either direction.
What if I bought the Freightliner Custom Chass Xcp used?
The free recall repair still applies to used vehicles. The VIN decides whether your specific 2014-2016 Freightliner Custom Chass Xcp is included, not the current owner or where it was purchased. Check your VIN, then schedule the repair with a franchised dealer.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/16V121000 |
|---|---|
| Freightliner Custom Chass customer service | 1-800-547-0712 |
| NHTSA recall # | 16V121 |
| NHTSA recall # (full) | 16V121000 |
Source documents
-
Download Misc. Document (PDF) - Download Recall Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 31, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →