Recall 16V107 affects 13 2016-2017 Crossroads Z1 travel trailers for a mislabeled furnace exhaust cover. Repair is free at any franchised Crossroads dealer.
Crossroads is recalling 13 2016-2017 Z1 travel trailers because the Suburban furnace exhaust cover can point owners to the wrong hot exhaust tube location. That mislabeling exposes owners to unexpected contact with the hot tube, increasing injury risk; if a plastic return tube was installed, fire risk also increases. The dealer repair is free.
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What's wrong?
The furnace on a 2016-2017 Crossroads Z1 travel trailer burns LP gas to make heat for the living area. On the affected trailers, the Suburban NT-20SEQ furnace uses an exterior exhaust cover to show where the hot exhaust tube exits. That cover is supposed to identify the top opening as the hot exhaust outlet.
Crossroads installed the wrong exhaust cover on these furnaces after production began using this furnace model. The line worker used a cover that did not match the Suburban NT-20SEQ setup, so the cover incorrectly marked the hot exhaust tube location. The replacement cover fixes the labeling by showing the hot air exhaust at the top opening.
There is no warning sign before failure. The furnace and cover can look normal from the outside, so the problem depends on whether the trailer was built with the incorrect exhaust cover installed.
Who's affected?
Covers the Z1 trailer line across the 2016 and 2017 model years, with the furnace as the shared component.
| 2016 Crossroads Z1 | Furnace |
|---|---|
| 2017 Crossroads Z1 | Furnace |
| Units affected | 13 |
| Field incidents | NHTSA has logged no field incidents to date. |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific trailer is included.
What's the safety risk?
An incorrect exhaust cover can mark the wrong hot tube location. A person can touch the hot exhaust tube unexpectedly, which increases injury risk. If a plastic return tube was installed in that location, fire risk also increases. There is no warning sign listed for this recall, so confirm your VIN and schedule service soon. Repair is free at any franchised Crossroads dealer.
What should I do?
- Check your VIN to confirm your 2016-2017 Crossroads Z1 trailer is included in this recall.
- Contact a franchised Crossroads dealer to schedule the free exhaust-cover replacement that corrects the hot exhaust tube location marking.
- Bring the recall notice from Crossroads if you have it. If not, reference recall number 16V107 and Crossroads recall 40-2015 when you call.
- Avoid using the furnace until the exhaust-cover replacement is complete if the cover marking is unclear.
What happens at the repair
At the dealer, a Crossroads technician replaces the furnace exhaust cover so the cover identifies the hot exhaust tube location correctly. The replacement parts and labor are free under recall 16V107. Crossroads has a general reimbursement plan on file for owners who already paid for a related repair before the recall work was completed. Keep repair paperwork with your service records and ask Crossroads customer service or the dealer how to submit documented expenses under that plan.
| Reimbursement | Reimbursement available |
|---|
Timeline
| February 24, 2016 | NHTSA published the recall |
|---|---|
| February 26, 2016 | Dealer notification began |
| February 26, 2016 | Dealer notification ended |
| February 26, 2016 | Owner notification mailed |
| February 26, 2016 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 16V107?
Recall 16V107 covers 13 2016-2017 Crossroads Z1 travel trailers with a Suburban NT-20SEQ furnace exhaust cover that can mark the hot exhaust tube in the wrong location. That label error increases injury risk, and fire risk if a plastic return tube was installed there.
What should I do if my 2016-2017 Crossroads Z1 is on this recall?
Check your VIN to confirm your specific trailer is included in recall 16V107. If it is, contact a franchised Crossroads dealer to schedule the exhaust cover replacement. Reference recall number 16V107 and Crossroads recall number 40-2015 when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Crossroads dealers will replace the furnace exhaust cover free of charge. Parts and labor are covered for trailers included in recall 16V107.
What is the safety risk?
The risk is contact with a hot furnace exhaust tube because the cover can identify the wrong hot-tube location. That increases injury risk. If a plastic return tube was installed in that location, the recall also identifies an increased fire risk.
What if I bought my Crossroads Z1 used?
The free repair still applies. Recall coverage follows the trailer, not the first owner. Check your VIN to confirm whether your specific Crossroads Z1 is included, then call a franchised Crossroads dealer and reference recall number 16V107.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/16V107000 |
|---|---|
| Crossroads customer service | 1-855-226-7496 |
| NHTSA recall # | 16V107 |
| NHTSA recall # (full) | 16V107000 |
Source documents
-
Download Owner Notification Letter (PDF) - Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 31, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →