RecallNotify
Sign up Check my VIN
Home/ Recalls/ Eldorado/ 16V012
Campaign 16V012 Posted January 14, 2016 897 units

2010-2016 Eldorado Axess/Xhf Recall 16V012: Seat Welds

RN
Reviewed by the RecallNotify editorial team
Published May 31, 2026

Recall 16V012 affects 897 2010-2016 Eldorado Ezrm, Xhf, Axess, and Arrivo buses for missing seat J-Bracket welds. Repair is free at any franchised Eldorado dealer.

Eldorado is recalling 897 2010-2016 Ezrm, Xhf, Axess, and Arrivo vehicles equipped with Recaro Ergo-M bus driver seats because the seat J-Brackets have missing welds. If the anchorage assembly separates, the driver is not properly restrained in a crash, and the risk of injury increases; Eldorado dealers will complete the recall repair free of charge.

Does this recall apply to your specific vehicle?

The official, free per-VIN recall check is run by NHTSA. Enter your VIN and we'll forward you directly — and add you to a free watchlist so you hear about new recalls for your vehicle.

Check my VIN at NHTSA

RecallNotify doesn't check your VIN — NHTSA's official tool does. We use your email only to alert you to new recalls.

What's wrong?

The Recaro ERGO-M operator seat in the 2010-2016 Eldorado Ezrm, Xhf, Axess, and Arrivo buses includes a J-Bracket tied to the seat belt anchorage assembly. That bracket helps hold the belt hardware to the seat structure, so the driver's belt stays attached when the restraint system is loaded.

On the recalled buses, the J-Bracket in certain operator seats was built without all of its welds. The corrected bracket has five welds, but the affected bracket was missing welds. With less welded support, the seat belt anchorage assembly can separate from the J-Bracket instead of staying fixed to the seat.

There is no warning sign before failure. An owner or driver should not expect a light, noise, loose belt feel, or other clear signal that the bracket is missing welds.

Who's affected?

Spans Ezrm, Xhf, Axess, and Arrivo buses across the 2010-2016 model years, all involving the seat assembly.

2011 Eldorado Ezrm seat assembly
2014 Eldorado Xhf seat assembly
2015 Eldorado Xhf seat assembly
2010 Eldorado Ezrm seat assembly
2015 Eldorado Axess seat assembly
Units affected897
Field incidentsNHTSA has logged no field incidents to date.

The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific bus is included.

What's the safety risk?

If the seatbelt anchorage assembly separates from the J-Bracket, the bus driver can lose proper restraint in a crash, increasing injury risk. Schedule the dealer inspection and repair soon so missing welds are found and the bracket is replaced where needed. Repair is free at any franchised Eldorado dealer.

What should I do?

  1. Check your VIN to confirm your 2010-2016 Eldorado Ezrm, Xhf, Axess, or Arrivo is included in this recall.
  2. Contact a franchised Eldorado dealer to schedule the free seat inspection and J-Bracket replacement for seats with missing welds.
  3. Bring the recall notice if Eldorado mailed one. If not, reference recall number 16V012 when you call.
  4. Call Eldorado customer service at 1-909-591-9557 if you need help with scheduling or dealer instructions.

What happens at the repair

At the dealer, an Eldorado technician inspects the Recaro commercial bus driver seats to see whether the J-Bracket welds are present. Any J-Bracket missing welds is removed and replaced. The recall repair is free, with parts and labor covered. If you've already paid out of pocket for this seat bracket repair, Eldorado's general reimbursement plan covers documented expenses. Bring repair invoices and payment records to the service desk when you arrive.

ReimbursementReimbursement available

Timeline

January 14, 2016 NHTSA published the recall
February 8, 2016 Owner notification mailed

Frequently asked questions

What is recall 16V012?

Recall 16V012 covers 897 2010-2016 Eldorado Ezrm, Xhf, Axess, and Arrivo buses equipped with certain Recaro Ergo-M commercial bus driver seats. Missing welds on the seat J-Bracket can let the seat belt anchorage assembly separate. Eldorado dealers inspect and replace affected J-Brackets for free.

What should I do if my 2010-2016 Eldorado Ezrm, Xhf, Axess, or Arrivo is on this recall?

Check your VIN to confirm your specific bus is included in recall 16V012. If it is, contact a franchised Eldorado dealer to schedule the seat inspection. Reference recall number 16V012 when you call. Any J-Bracket missing welds is replaced for free.

Is the recall repair free?

Yes. Federal recall law requires the manufacturer to repair the defect at no cost. Eldorado dealers inspect the affected Recaro driver seat J-Brackets and replace any J-Bracket missing welds free of charge.

What is the safety risk?

The safety risk is reduced driver restraint in a crash. If the seat belt anchorage assembly separates from the J-Bracket, the bus driver is not properly restrained, increasing injury risk. The repair path is a free dealer inspection and J-Bracket replacement when needed.

What if I bought this Eldorado bus used?

The free recall repair still applies. Federal recall law follows the vehicle, not the first owner. Check your VIN to confirm whether your specific bus is included, then contact an Eldorado dealer or Eldorado customer service at 1-909-591-9557 for repair scheduling.

More information

NHTSA campaign pagenhtsa.gov/vehicle-recalls/16V012000
Eldorado customer service1-909-591-9557
NHTSA recall #16V012
NHTSA recall # (full)16V012000

Source documents

This article is generated from NHTSA's primary recall filings and reviewed against the source on May 31, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →