Recall 15V784 affects 9 2016 Crossroads Rezerve travel trailers with axle labels that overstate capacity. Repair is free at any franchised Crossroads dealer.
Crossroads is recalling 9 2016 Rezerve travel trailers because the Federal Identification Label lists a 5200-pound axle even though the trailer has 4400-pound axles. Following that label can overload the trailer, lead to loss of vehicle control, and raise crash risk; Crossroads dealers will correct the label free of charge.
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What's wrong?
The rear axle assembly on a 2016 Crossroads Rezerve travel trailer carries the trailer body and load while keeping the wheels aligned under the frame. The Federal Identification Label tells an owner and dealer what axle rating the trailer was built with, so loading and service decisions match the hardware underneath.
On affected trailers, the production line installed 4,400-pound axles even though the label said the trailer had 5,200-pound axles. Crossroads traced the problem to a production change that was not distributed after a personnel change. That left the trailer with axle hardware that did not match the stated rating on the label.
There is no warning sign before failure. An owner will not spot this from normal handling or a dashboard warning, so the axle rating has to be confirmed through the recall repair process.
Who's affected?
| 2016 Crossroads Rezerve | rear suspension |
|---|---|
| Units affected | 9 |
| Field incidents | NHTSA has logged no field incidents to date. |
Not every 2016 Crossroads Rezerve trailer is on the list. Check your VIN to confirm whether your specific trailer is included.
What's the safety risk?
The incorrect label can lead an operator to overload the Rezerve trailer. An overloaded trailer can cause loss of vehicle control and increase the risk of a crash. Until the trailer is repaired, do not load it according to the incorrect label. Repair is free at any franchised Crossroads dealer.
What should I do?
- Check your VIN to confirm your 2016 Crossroads Rezerve is included in this recall.
- Contact a franchised Crossroads dealer to schedule the free axle replacement that corrects the 4400 pound axle and 5200 pound label mismatch.
- Bring the recall notice if you have it, and reference recall number 15V784 when you call.
- Avoid loading the trailer to the 5200 pound label rating until the correct axle is installed.
- Call Crossroads customer service at 1-260-593-3850 with questions about the repair.
What happens at the repair
At the dealer, a Crossroads technician replaces the incorrect 4400 pound axle with the correct 5200 pound axle before the trailer is sold. The recall repair is free, with parts and labor covered. Crossroads has a general reimbursement plan on file for owners who already paid for an axle-related repair covered by this campaign. Keep repair paperwork and contact Crossroads customer service to ask how to submit documentation under that plan.
| Reimbursement | Reimbursement available |
|---|
Timeline
| November 23, 2015 | NHTSA published the recall |
|---|---|
| November 30, 2015 | Owner notification mailed |
| November 30, 2015 | Dealer notification ended |
| November 30, 2015 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| November 30, 2015 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 15V784?
Recall 15V784 covers 9 2016 Crossroads Rezerve travel trailers built with 4400 pound axles while the Federal Identification Label listed 5200 pound axles. Following the wrong label rating can lead to trailer overload, loss of control, and increased crash risk. Crossroads dealers replace the axle for free.
What should I do if my 2016 Crossroads Rezerve is on this recall?
Check your VIN to confirm your specific trailer is included in recall 15V784. If it is, contact a franchised Crossroads dealer and reference recall number 15V784. The dealer replaces the 4400 pound axle with the correct 5200 pound axle at no cost.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Crossroads dealers replace the incorrect 4400 pound axle with the correct 5200 pound axle for free. Crossroads lists customer service at 1-260-593-3850 for this recall.
What is the safety risk?
The risk is trailer overload from the incorrect axle rating on the Federal Identification Label. If the operator follows the 5200 pound label rating while the trailer has a 4400 pound axle, the trailer can lose control and increase crash risk.
What if I bought this Crossroads Rezerve used?
The free recall repair still applies. Ownership history does not cancel an open safety recall. Check your VIN to confirm whether your specific trailer is included, then contact a franchised Crossroads dealer and reference recall number 15V784.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/15V784000 |
|---|---|
| Crossroads customer service | 1-260-593-3850 |
| NHTSA recall # | 15V784 |
| NHTSA recall # (full) | 15V784000 |
Source documents
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 31, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →