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Campaign 15V763 Posted November 13, 2015 285 units

2006-2014 Ford E-250/E-350 Recall 15V763: Lift Defect

RN
Reviewed by the RecallNotify editorial team
Published May 31, 2026

Recall 15V763 covers 285 2006-2014 Ford E-250 and E-350 vehicles with Ricon wheelchair lifts for cracked side plates. Repair is free.

Ford is recalling 285 2006-2014 E-250 and E-350 vehicles equipped with certain Ricon wheelchair lifts because cracked platform side plates or loose folding-link bearings can let the lift platform separate or move excessively. The risk appears when the lift doors are opened, when the platform can fall out and injure the operator; the dealer repair will be free once available.

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What's wrong?

The wheelchair lift on 2006-2014 Ford E-250 and E-350 vans is the adaptive equipment that raises or lowers a wheelchair passenger between the ground and the van floor. On the Ricon S2000, S5000, and S5500 series lifts named in this recall, the platform side plate helps support the platform, and the folding link arms guide the platform as it moves.

The defect involves two lift support points. The platform side plate can crack, reducing the strength of the platform structure. The folding link arms also have pivot holes that are too large, which lets the bearings move out of position instead of staying centered at the joint.

When those parts no longer hold their position, the lift does not have the support and alignment it was designed to rely on during movement. There is no warning sign before failure. Inspect the lift before use and treat any cracked side plate, loose bearing, or unusual platform movement as a reason to stop using the lift until it is checked.

Who's affected?

Covers both E-250 and E-350 vans across the 2006-2014 model years, all tied to adaptive/mobility equipment.

2006 Ford E-250 Equipment adaptive/mobility
2007 Ford E-250 Equipment adaptive/mobility
2008 Ford E-250 Equipment adaptive/mobility
2009 Ford E-250 Equipment adaptive/mobility
2010 Ford E-250 Equipment adaptive/mobility
Units affected285

The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific van is included.

What's the safety risk?

If the platform side plates crack, the wheelchair lift platform can separate and fall out when the lift doors open, increasing injury risk for the operator. Loose bearings also allow excessive movement while stowed and platform mounting failure. Use the lift only after inspection if movement or cracking is seen. Repair will be free at any franchised Ford dealer once available.

What should I do?

  1. Check your VIN to confirm your 2006-2014 Ford E-250 or E-350 is included in this recall.
  2. Watch for the owner notice if you have not received one; the recall began on November 13, 2015.
  3. Contact a franchised Ford dealer or Ricon service center about the free wheelchair-lift support-bumper repair, which addresses lift platform cracking and movement.
  4. Reference recall number 15V763 when you call, and ask whether the lift platform needs replacement if cracking has started.
  5. Avoid using the wheelchair lift until the platform side plates, folding link arms, and support bumpers have been inspected and repaired.

What happens at the repair

Once the dealer repair is available, the Ford service path is to have the wheelchair lift inspected and fitted with supplemental platform support bumpers. If the lift platform has already started cracking, the platform is replaced instead of patched. Parts and labor are free under the recall. The work is tied to the Ricon lift equipment on the affected E-250 and E-350 vehicles, so the service desk should confirm that the correct lift model is covered before the repair is performed.

Timeline

November 13, 2015 Owner notification mailed
November 17, 2015 NHTSA published the recall

Frequently asked questions

What is recall 15V763?

Recall 15V763 covers 285 2006-2014 Ford E-250 and E-350 vehicles equipped with certain Ricon wheelchair lifts. The lift platform side plates can crack, and the folding link arm bearings can move out of position, increasing injury risk when the vehicle doors are opened.

What should I do if my 2006-2014 Ford E-250 or E-350 is on this recall?

Check your VIN to confirm your specific vehicle is included in recall 15V763. If it is, contact the repair provider to schedule service for the Ricon wheelchair lift. Reference recall number 15V763 when you call. The repair is free.

Is the recall repair free?

Yes. Federal recall law requires the recall repair to be performed at no cost. The repair includes installing supplemental platform support bumpers, and any lift platform that has already started cracking will be replaced free of charge.

What is the safety risk from this wheelchair lift recall?

The risk is injury to the lift operator when the vehicle doors are opened. If the platform side plates crack or the platform mounting fails, the wheelchair lift platform can fall out of the vehicle.

What if I bought my Ford E-250 or E-350 used?

The free repair still applies. Recall coverage follows the vehicle, not the first owner. Check your VIN to confirm whether your specific Ford van is included, then reference recall number 15V763 when arranging the wheelchair lift repair.

More information

NHTSA campaign pagenhtsa.gov/vehicle-recalls/15V763000
Ford customer service1-877-777-5438
NHTSA recall #15V763
NHTSA recall # (full)15V763000

Source documents

This article is generated from NHTSA's primary recall filings and reviewed against the source on May 31, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →