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Campaign 15V750 Posted November 12, 2015 2,978 units

2006-2015 Krystal Shuttle Bus Recall 15V750: Lift Arms

RN
Reviewed by the RecallNotify editorial team
Published May 31, 2026

Recall 15V750 covers 2,978 2006-2015 Krystal shuttle buses with Ricon wheelchair lift link-arm defects. Repair is free at any franchised Krystal dealer.

Krystal is recalling 2,978 2006-2015 Shuttle Bus, Aerolite, and Aero Elite vehicles equipped with certain Ricon wheelchair lifts because oversized pivot holes in the folding link arms can let bearings move out of position. If that happens, the stowed lift platform can fall out when the doors open, increasing injury risk for the lift operator; Krystal dealers will complete the repair free of charge.

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What's wrong?

The wheelchair lift on these 2006-2015 Krystal shuttle buses is the platform that raises and lowers a passenger using a wheelchair at the bus doorway. Folding link arms guide the platform as it deploys, lifts, lowers, and stows. Bearings and bushings at the pivot points keep those arms moving in line instead of shifting under load.

On affected Shuttle Bus, Aerolite, Aero Elite, Advantage, Transtech, Aerotech, and Versa Shuttle buses, the pivot holes in the folding link arms are larger than specified. That extra space lets a bearing or bushing move out of position. Once that happens, the stowed platform has free play, it oscillates while the bus moves, and the extra load can crack the platform pivot plate or damage the platform mounting.

The warning signs are visible during inspection. Look for a bearing out of position, cracks at the platform pivot area, a platform sagging to one side, a lift that jams or will not deploy, or abnormal noise as the platform contacts the door.

Who's affected?

Spans seven bus models across the 2006-2015 model years, all listed under the same equipment adaptive/mobility component.

2007 Krystal Shuttle Bus Equipment adaptive/mobility
2006 Krystal Shuttle Bus Equipment adaptive/mobility
2010 Krystal Shuttle Bus Equipment adaptive/mobility
2012 Krystal Shuttle Bus Equipment adaptive/mobility
2013 Krystal Shuttle Bus Equipment adaptive/mobility
Units affected2,978
Field incidentsNHTSA has logged no field incidents to date.

The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific bus is included.

What's the safety risk?

If the lift bearings move out of position, the stowed platform can move excessively and the platform mounting can fail. The platform can fall out of the vehicle when the doors are opened, increasing injury risk for the lift operator. Visible bearing movement, cracks, sagging, jamming during stow, or abnormal noise are warning signs. Repair is free at any franchised Krystal dealer.

What should I do?

  1. Check your VIN to confirm your 2006-2015 Krystal Shuttle Bus, Aerolite, Aero Elite, Advantage, Transtech, Aerotech, or Versa Shuttle is included in this recall.
  2. Contact a franchised Krystal dealer to schedule the free wheelchair-lift inspection and damaged-part replacement that addresses loose folding-link-arm bearings and platform cracks.
  3. Bring the recall notice if you have it. If not, reference recall number 15V750 when you call.
  4. Keep operators and passengers clear of the wheelchair-lift platform until the inspection is complete, and follow the dealer's lift-use instructions.

What happens at the repair

At the dealer, a Krystal technician inspects the wheelchair lift link arms for damage or displaced bearings and checks the lift platform for cracks. Any damaged link arms, bearings, platform parts, or related lift components are replaced free under the recall. The reimbursement plan on file covers documented out-of-pocket repairs tied to this lift condition. If you already paid for related lift arm, bearing, platform, or crack repairs before the recall notice, ask the service desk how to submit documentation for review.

ReimbursementReimbursement available

Timeline

November 12, 2015 NHTSA published the recall
December 15, 2015 Owner notification mailed
December 17, 2015 Dealer notification began
December 18, 2015 Dealer notification ended
December 28, 2015 Interim owner notification (was planned for this date)
May 19, 2016 VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle.

Frequently asked questions

What is recall 15V750?

Recall 15V750 covers 2,978 2006-2015 Krystal Shuttle Bus, Aerolite, Aero Elite, Advantage, Transtech, Aerotech, and Versa Shuttle vehicles with certain Ricon wheelchair lifts. The lift link-arm pivot holes are too large, which lets bearings move out of position. Damaged parts are replaced free of charge.

What should I do if my 2006-2015 Krystal Shuttle Bus, Aerolite, Aero Elite, Advantage, Transtech, Aerotech, or Versa Shuttle is on this recall?

Check your VIN to confirm your specific vehicle is included in recall 15V750. If it is, contact a franchised Krystal dealer to arrange the wheelchair-lift inspection and any needed replacement parts. Reference recall number 15V750 when you call. The repair is free.

Is the recall repair free?

Yes. Federal recall law requires the defect repair at no cost, and the recall remedy states the Ricon wheelchair-lift inspection and replacement of damaged parts are free of charge. Contact a franchised Krystal dealer and reference recall 15V750 when scheduling service.

What is the safety risk?

The safety risk is that the stowed wheelchair-lift platform can move too much if the bearings shift out of position. That movement can damage the platform mounting and cause the platform to fall out when the doors are opened, increasing injury risk for the lift operator.

What if my bus had the earlier wheelchair-lift recall repair?

Your VIN still needs to be checked for recall 15V750. The remedy notice says vehicles that received the similar recall repair in 2014 are still affected by this recall. If your VIN is included, schedule the new wheelchair-lift inspection and any covered replacement parts.

More information

NHTSA campaign pagenhtsa.gov/vehicle-recalls/15V750000
Krystal customer service1-785-827-1033
NHTSA recall #15V750
NHTSA recall # (full)15V750000

Source documents

This article is generated from NHTSA's primary recall filings and reviewed against the source on May 31, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →