If your VIN is in recall 15V562, New Flyer will inspect tie-rod clamps and replace moving parts for free at a franchised New Flyer dealer.
New Flyer is recalling 432 2013-2015 XN40, XN35, XD40, XD60, XDE40, XN60, and XDE35 transit buses because an improperly torqued front axle center link retaining clamp can let the tie rod disconnect. Loss of steering increases crash risk, and New Flyer dealers will complete the repair free of charge.
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What's wrong?
The tie rod assembly on 2013-2015 New Flyer XN40, XN35, XD40, XD60, XDE40, XN60, and XDE35 buses is part of the front steering linkage. It connects steering movement to the front wheels so the bus follows the driver's steering input. The center link retaining clamp holds the tie rod end in the correct position after a toe-in alignment adjustment.
On the recalled buses, that retaining clamp was not tightened to the required specification after production alignment work. If the clamp is loose, the tie rod end can disconnect from the center link assembly. Once that happens, the driver can lose steering control.
The warning sign listed for this recall is steering shimmy. If the steering starts to shake or feel unstable, that is the sign New Flyer identified before the tie rod connection fails.
Who's affected?
Spans seven New Flyer bus models across the 2013-2015 model years, all tied to the same tie rod steering linkage.
| 2013 New Flyer XN40 | tie rod (steering linkage) |
|---|---|
| 2014 New Flyer XN35 | tie rod (steering linkage) |
| 2014 New Flyer XD40 | tie rod (steering linkage) |
| 2014 New Flyer XD60 | tie rod (steering linkage) |
| 2014 New Flyer XDE40 | tie rod (steering linkage) |
| 2014 New Flyer XN40 | tie rod (steering linkage) |
| 2014 New Flyer XN60 | tie rod (steering linkage) |
| 2015 New Flyer XDE40 | tie rod (steering linkage) |
| 2015 New Flyer XD40 | tie rod (steering linkage) |
| 2015 New Flyer XDE35 | tie rod (steering linkage) |
| 2015 New Flyer XN40 | tie rod (steering linkage) |
| Units affected | 432 |
| Field incidents | NHTSA has logged 1 field incident to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific bus is included.
What's the safety risk?
A loss of steering increases the risk of a crash. Steering shimmy is a warning sign; if it appears, slow down, stop in a safe place, and arrange service before returning the bus to route duty. New Flyer dealers inspect the center link retaining clamp, correct torque, and replace loose components. Repair is free at any franchised New Flyer dealer.
What should I do?
- Check your VIN to confirm your 2013-2015 New Flyer XN40, XN35, XD40, XD60, XDE40, XN60, or XDE35 bus is included in this recall.
- Contact a franchised New Flyer dealer to schedule the free center-link retaining-clamp inspection and any tie-rod repairs needed to address the loss-of-steering defect.
- Give the dealer recall number 15V562 and New Flyer recall R15-015 when you call.
- Bring the recall notice if New Flyer mailed one, or bring your VIN if the notice is unavailable.
- Use extra caution until the repair is complete; loss of steering increases crash risk.
What happens at the repair
At the dealer, a New Flyer technician inspects the front axle center link retaining clamp on the tie rod and verifies the clamp torque. If the inspection finds play or movement in related components, the technician replaces the affected parts. The inspection, replacement parts, and labor are free under the recall. New Flyer's standard reimbursement plan covers documented expenses for owners who already paid for this repair before the recall work. Keep receipts and repair records and ask customer service how to submit the claim.
| Reimbursement | Reimbursement available |
|---|
Timeline
| September 4, 2015 | NHTSA published the recall |
|---|---|
| September 17, 2015 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| September 17, 2015 | Interim owner notification (was planned for this date) |
| October 1, 2015 | Owner notification mailed |
Frequently asked questions
What is recall 15V562?
Recall 15V562 covers 432 2013-2015 New Flyer XN40, XN35, XD40, XD60, XDE40, XN60, and XDE35 transit buses with an improperly torqued front axle center link retaining clamp on the tie rod. New Flyer dealers will inspect the clamp torque and replace any components with play or movement for free.
What should I do if my 2013-2015 New Flyer XN40, XN35, XD40, XD60, XDE40, XN60, or XDE35 is on this recall?
Check your VIN to confirm your specific bus is included in recall 15V562. If it is, contact a New Flyer dealer or New Flyer customer service at 1-204-224-6706 to schedule the steering inspection. Reference recall number 15V562 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and New Flyer's remedy states that the inspection and any needed replacement of components with play or movement will be performed free of charge.
What is the safety risk?
The safety risk is loss of steering if the tie rod disconnects. New Flyer's filing says that loss of steering increases crash risk. The remedy is a free dealer inspection of the front axle center link retaining clamp, with replacement of any components showing play or movement.
When did the recall repair become available?
The recall repair began on October 1, 2015. New Flyer dealers inspect the vehicles to verify that the center link retaining clamp is properly torqued, then replace any components that display play or movement. The repair remains free for included vehicles.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/15V562000 |
|---|---|
| New Flyer customer service | 1-204-224-6706 |
| NHTSA recall # | 15V562 |
| NHTSA recall # (full) | 15V562000 |
Source documents
-
Download Recall Investigation Document (PDF) (PDF) - Download Owner Notification Letter (PDF)
- Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 31, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →