Recall 15V499 covers 405 2014-2016 Keystone Avalanche, Alpine, and Laredo recreational vehicles with a mislabeled rear emergency-exit sticker. Dealer removal is free.
Keystone is recalling 405 2014-2016 Avalanche, Alpine, and Laredo recreational vehicles because a rear window was labeled as an emergency exit even though the rear ladder blocks part of it. In an emergency, that label can send occupants toward a window that was not meant for escape, and Keystone dealers will replace the label free of charge.
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What's wrong?
The emergency exit window on a Keystone RV is supposed to be a clearly marked opening that gives people another way out if the main door is blocked. On the 2014-2016 Avalanche, Alpine, and Laredo RVs in recall 15V499, the concern is the rear window label, not the glass itself.
The rear window was labeled as an emergency exit even though Keystone did not intend it to be the secondary exit. The rear ladder partially blocks the window's egress opening, so the sticker points owners to an exit path that is not fully usable. Keystone traced the issue to stickers left in place during manufacturing instead of being removed.
What you notice is visible from the outside. If the rear ladder blocks part of the window marked as an emergency exit, use the other marked egress window and have the recall repair completed.
Who's affected?
Covers Avalanche, Alpine, and Laredo trailers across the 2014-2016 model years; all listed models involve the emergency exit structure.
| 2014 Keystone Avalanche | body or structural component |
|---|---|
| 2016 Keystone Alpine | body or structural component |
| 2015 Keystone Alpine | body or structural component |
| 2016 Keystone Laredo | body or structural component |
| 2015 Keystone Avalanche | body or structural component |
| Units affected | 405 |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific trailer is included.
What's the safety risk?
In an emergency, occupants can lose time if they try to use the rear window and find the ladder blocks that exit. The ladder is visible, so check the rear window area before travel and schedule the recall service. Repair is free at any franchised Keystone dealer.
What should I do?
- Check your VIN to confirm your 2014-2016 Keystone Avalanche, Alpine, or Laredo is included in this recall.
- Contact a franchised Keystone dealer to schedule the free sticker removal that removes the incorrect emergency-exit label from the partially blocked rear window.
- Bring the recall notice if Keystone sent one. If not, reference recall number 15V499 when you call.
- Call Keystone customer service at 1-866-425-4369 with questions and mention Keystone recall 15-233.
- Treat the rear window as not an emergency exit until the sticker is removed; use the designated exits instead.
What happens at the repair
At the dealer, a Keystone technician removes the emergency exit sticker from the rear window covered by recall 15V499. The label is removed because that rear window was not intended to serve as a secondary emergency exit when the ladder partially blocks it. The correction is free under the recall, with parts and labor covered. Keystone's general reimbursement plan covers documented out-of-pocket expenses for related repairs paid before the recall notice. Bring repair paperwork to the service desk when you arrive.
| Reimbursement | Reimbursement available |
|---|
Timeline
| August 10, 2015 | NHTSA published the recall |
|---|---|
| August 17, 2015 | Owner notification mailed |
| August 17, 2015 | Dealer notification began |
| August 17, 2015 | Dealer notification ended |
| August 17, 2015 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 15V499?
Recall 15V499 covers 405 2014-2016 Keystone Avalanche, Alpine, and Laredo recreational vehicles with a rear window labeled as an emergency exit even though the rear ladder partially blocks it. Keystone dealers remove the emergency exit sticker for free.
What should I do if my 2014-2016 Keystone Avalanche, Alpine, or Laredo is on this recall?
Check your VIN to confirm your specific RV is included in recall 15V499. If it is, contact a franchised Keystone dealer and reference recall number 15V499. The dealer will remove the rear-window emergency exit sticker for free.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to repair recall defects at no cost to owners. Keystone's remedy for recall 15V499 is for dealers to remove the incorrect emergency exit sticker free of charge.
What is the safety risk?
The risk is delayed escape during an emergency. Occupants can try to use the rear window because it has an emergency exit sticker, but the rear ladder partially blocks that window. Keystone's fix removes the incorrect sticker so occupants are not directed to that blocked exit.
What if I bought my Keystone RV used?
The free recall repair still applies. Recall coverage follows the RV, not the first owner. Check your VIN to confirm whether your specific Avalanche, Alpine, or Laredo is included, then call a franchised Keystone dealer and reference recall number 15V499.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/15V499000 |
|---|---|
| Keystone customer service | 1-866-425-4369 |
| NHTSA recall # | 15V499 |
| NHTSA recall # (full) | 15V499000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Recall Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Recall Report (PDF)
- Download Quarterly Report (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 31, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →