Recall 15V445 affects 800 2002-2007 Starcraft Allstar, Starquest, Starlite, and Ultrastar buses for incorrect GVWR labels. Repair is free at any franchised Starcraft dealer.
Starcraft is recalling 800 2002-2007 Allstar, Starquest, Starlite, and Ultrastar commercial buses because passenger and fuel loads can put them over the gross vehicle weight rating on the certification label. Overloaded buses can handle poorly or suffer tire or suspension failure, which raises crash risk; Starcraft dealers will complete the free repair.
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What's wrong?
The certification label on 2002-2007 Starcraft Allstar, Starquest, Starlite, and Ultrastar buses is supposed to tell an operator the bus's gross vehicle weight rating, or GVWR. That rating is the maximum loaded weight the bus is certified to carry, including passengers, fuel, equipment, and the vehicle itself.
On affected buses, the stated weight information did not account correctly for a full passenger load and fuel. That means a bus that appears to be within its labeled capacity can exceed its certified GVWR under real service conditions. The issue is the label and weight certification, but the practical concern is an overloaded bus.
There is no warning sign before failure. An operator or owner will not feel a specific part break because the problem depends on how the bus is loaded against the rating on the certification label.
Who's affected?
Covers the Ultrastar, Starlite, Starquest, and Allstar across the 2002-2007 model years; the shared component is the vehicle label (placard or certification).
| 2005 Starcraft Ultrastar | vehicle label (placard or certification) |
|---|---|
| 2003 Starcraft Starlite | vehicle label (placard or certification) |
| 2007 Starcraft Ultrastar | vehicle label (placard or certification) |
| 2003 Starcraft Starquest | vehicle label (placard or certification) |
| 2007 Starcraft Starlite | vehicle label (placard or certification) |
| 2003 Starcraft Ultrastar | vehicle label (placard or certification) |
| 2007 Starcraft Starquest | vehicle label (placard or certification) |
| 2005 Starcraft Starlite | vehicle label (placard or certification) |
| 2006 Starcraft Starquest | vehicle label (placard or certification) |
| 2002 Starcraft Allstar | vehicle label (placard or certification) |
| 2005 Starcraft Allstar | vehicle label (placard or certification) |
| 2006 Starcraft Ultrastar | vehicle label (placard or certification) |
| 2007 Starcraft Allstar | vehicle label (placard or certification) |
| 2004 Starcraft Allstar | vehicle label (placard or certification) |
| 2003 Starcraft Allstar | vehicle label (placard or certification) |
| 2006 Starcraft Starlite | vehicle label (placard or certification) |
| 2004 Starcraft Starlite | vehicle label (placard or certification) |
| 2002 Starcraft Starlite | vehicle label (placard or certification) |
| 2005 Starcraft Starquest | vehicle label (placard or certification) |
| 2004 Starcraft Starquest | vehicle label (placard or certification) |
| 2002 Starcraft Starquest | vehicle label (placard or certification) |
| 2004 Starcraft Ultrastar | vehicle label (placard or certification) |
| 2002 Starcraft Ultrastar | vehicle label (placard or certification) |
| 2006 Starcraft Allstar | vehicle label (placard or certification) |
| Units affected | 800 |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific bus is included.
What's the safety risk?
When a bus is loaded beyond the GVWR on its certification label, handling can worsen and tires or suspension parts can fail. That raises crash risk. Keep loads within the posted rating until the dealer confirms the corrected label or seat change. Repair is free at any franchised Starcraft dealer.
What should I do?
- Check your VIN to confirm your 2002-2007 Starcraft Ultrastar, Starlite, Starquest, or Allstar bus is included in this recall.
- Contact a franchised Starcraft dealer to schedule the free certification-label correction or seat removal that aligns the bus with the GVWR.
- Bring the recall notice if Starcraft mailed one. If not, reference recall number 15V445 when you call.
- Avoid loading the bus beyond the GVWR on the certification label until the dealer completes the repair.
What happens at the repair
At the dealer, a Starcraft technician checks the corrected axle and wheel calculations for the bus. If the bus can support the passenger and fuel load within the proper GVWR, the dealer installs a revised certification label. If the bus cannot support the added weight beyond the GVWR on the existing label, the dealer removes seats. The recall work is free of charge. If seats are removed, Starcraft reimburses the end-user $1500 per seat removed. Ask the service desk how that reimbursement is processed for your bus.
| Reimbursement | Reimbursement available |
|---|
Timeline
| July 13, 2015 | NHTSA published the recall |
|---|---|
| September 8, 2015 | Owner notification mailed |
| September 25, 2015 | Dealer notification began |
| September 25, 2015 | Dealer notification ended |
| September 25, 2015 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 15V445?
Recall 15V445 covers 800 2002-2007 Starcraft Ultrastar, Starlite, Starquest, and Allstar commercial buses with certification labels that do not match corrected weight calculations. If a bus is loaded beyond its GVWR, handling, tires, or suspension can be affected, increasing crash risk.
What should I do if my 2002-2007 Starcraft Ultrastar, Starlite, Starquest, or Allstar is on this recall?
Check your VIN to confirm your specific bus is included in recall 15V445. If it is, contact a Starcraft dealer or Starcraft customer service at 1-800-348-7440. The dealer will install a revised certification label or remove seats if the bus cannot support the added weight.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to complete the recall remedy at no cost, and Starcraft says this work is free of charge. The remedy is either a corrected certification label or seat removal for buses that cannot support additional weight beyond the listed GVWR.
What is the safety risk?
The safety risk in recall 15V445 is overloading past the bus's certified GVWR. When passenger and fuel weight exceeds the rating, the bus can have poor handling or tire or suspension failure, increasing crash risk. Keep loading within the posted GVWR until the dealer completes the remedy.
What if I bought my Starcraft bus used?
The free recall remedy still applies. Recall coverage follows the VIN, not the first owner. Check your VIN, then call a Starcraft dealer or Starcraft customer service with recall number 15V445. The recall began on September 8, 2015, so the remedy is available.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/15V445000 |
|---|---|
| Starcraft customer service | 1-800-348-7440 |
| NHTSA recall # | 15V445 |
| NHTSA recall # (full) | 15V445000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 31, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →