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Campaign 15V415 Posted June 30, 2015 691,144 units

2007-2012 Chevrolet SUVs Recall 15V415: Liftgate Struts

RN
Reviewed by the RecallNotify editorial team
Published June 1, 2026

Recall 15V415 covers 691,144 2007-2012 Traverse, Enclave, Acadia, and Outlook vehicles with liftgate struts that wear early. Repair is free at any franchised Chevrolet dealer.

Chevrolet is recalling 691,144 2007-2012 Traverse, Enclave, Acadia, and Outlook vehicles with the power liftgate option because worn gas struts can let the open liftgate fall suddenly. A falling liftgate can strike someone and raise injury risk; Chevrolet dealers will complete the repair free of charge.

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What's wrong?

The power liftgate on 2007-2012 Traverse, Enclave, Acadia, and Outlook vehicles uses gas struts to hold the rear hatch open. Those struts are pressurized supports, similar to small lift cylinders, that carry the weight of the liftgate after the motor raises it. When they work correctly, the open liftgate stays up without dropping on its own.

On affected vehicles, the struts are positioned so dirt particles get between the piston rod and the guide bushing. That contamination wears the struts before the end of their intended life. The liftgate software is also unable to detect and stop a liftgate with weakened struts from falling after it has opened.

Owners have warning signs before the liftgate drops. As the struts wear, the Prop Rod Recovery system returns the liftgate slowly toward the closed position. The vehicle also gives audible warnings and flashes the tail lamps to show there is a problem.

Who's affected?

Spans four models across the 2007-2012 model years, all involving the liftgate body structure.

2011 Chevrolet Traverse body structure
2011 Buick Enclave body structure
2011 GMC Acadia body structure
2010 GMC Acadia body structure
2010 Chevrolet Traverse body structure
Units affected691,144
Field incidentsNHTSA has logged 1 field incident to date.

A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific SUV is included.

What's the safety risk?

If the open liftgate falls unexpectedly, it can strike someone standing near or under it, increasing injury risk. As the gas struts wear, the system returns the liftgate slowly toward closed and gives audible warnings with flashing tail lamps. Treat those warnings as a reason to keep people clear and schedule the repair. Repair is free at any franchised Chevrolet dealer.

What should I do?

  1. Check your VIN to confirm your 2007-2012 Chevrolet Traverse, Enclave, Acadia, or Outlook is included in this recall.
  2. Contact your nearest franchised Chevrolet dealer to schedule the free power-liftgate software update that prevents rapid liftgate closing after strut wear.
  3. Bring the recall notice if Chevrolet mailed one. If not, reference recall number 15V415 when you call.
  4. Keep people clear of the open liftgate until the repair is complete, especially when loading cargo or helping passengers in the rear area.

What happens at the repair

At the dealer, a Chevrolet technician updates the software for the power liftgate actuator motor control unit. The update changes how the liftgate motor responds so the open liftgate does not close rapidly. Parts and labor are covered under the recall. If you already paid for a related power liftgate repair within GM's reimbursement window, ask Chevrolet customer service or the dealer service desk about GM's reimbursement plan and bring your repair paperwork.

ReimbursementReimbursement available

Timeline

June 30, 2015 NHTSA published the recall
November 15, 2016 Owner notification mailed

Frequently asked questions

What is recall 15V415?

Recall 15V415 covers 691,144 2007-2012 Chevrolet Traverse, Enclave, Acadia, and Outlook vehicles with power liftgate struts that can wear early. The open liftgate can suddenly fall and strike a person. Dealers update the liftgate actuator motor control software for free.

What should I do if my 2007-2012 Chevrolet Traverse, Enclave, Acadia, or Outlook is on this recall?

Check your VIN to confirm your specific vehicle is included in recall 15V415. If it is, contact a franchised dealer for the badge on your vehicle and ask for the power liftgate software update. Reference recall number 15V415 and Chevrolet recall number 15240 when you call.

Is the recall repair free?

Yes. Federal recall law requires the manufacturer to repair the defect at no cost. For recall 15V415, the dealer updates the power liftgate actuator motor control unit software for free so the motor helps prevent rapid liftgate closing.

What is the safety risk?

The safety risk is injury from a liftgate that falls while open. In recall 15V415, worn gas struts can let the open power liftgate drop suddenly and strike a person standing near the rear of the vehicle.

What if I bought this vehicle used?

The free recall repair still applies. Recall coverage follows the vehicle, not the first owner. Check your VIN to confirm whether your exact Traverse, Enclave, Acadia, or Outlook is included, then call the dealer and reference recall number 15V415.

More information

NHTSA campaign pagenhtsa.gov/vehicle-recalls/15V415000
Chevrolet customer service1-800-521-7300
NHTSA recall #15V415
NHTSA recall # (full)15V415000

Source documents

This article is generated from NHTSA's primary recall filings and reviewed against the source on June 1, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →