Recall 15V409 affects 537 2013-2014 Keystone Montana and Mountaineer trailers for rear-window emergency-exit problems. Repair is free at any franchised Keystone dealer.
Keystone is recalling 537 2013-2014 Montana and Mountaineer trailers because the rear emergency-exit labeling or ladder placement can send occupants toward a rear window that is not usable for escape. In an emergency, that delay raises the risk of injury; Keystone dealers will complete the recall repair free of charge.
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What's wrong?
The emergency exit window on 2013-2014 Keystone Montana and Mountaineer trailers is meant to give occupants another way out when the normal door path is blocked. The exit sticker tells occupants which window is intended for that purpose. The rear ladder sits near that window area, so the location of the opening matters.
On affected Montana trailers and some Mountaineer models, the rear window carried an exit sticker even though that window was not intended to be the alternate exit. On the Mountaineer 375FLF, the rear window was intended as the alternate exit, but the egress section was installed where the rear ladder blocks it. In both situations, the problem comes from the wrong window setup or the wrong label staying in place during manufacturing.
The warning sign is visible before an emergency: the rear ladder blocks the marked exit window or sits where the opening section needs clear space. Check the rear window label and ladder position so you can describe the issue clearly when contacting Keystone service.
Who's affected?
Covers the Montana and Mountaineer across the 2013 and 2014 model years, with the same equipment component listed for both.
| 2013 Keystone Montana | Equipment |
|---|---|
| 2014 Keystone Mountaineer | Equipment |
| Units affected | 537 |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific trailer is included.
What's the safety risk?
The risk is escape delay during an emergency. Occupants who try to use a rear window marked as an exit can be blocked by the visible ladder, leaving them without that escape path and increasing injury risk. Check the rear window area before travel and schedule the remedy. Repair is free at any franchised Keystone dealer.
What should I do?
- Check your VIN to confirm your 2013-2014 Keystone Montana or Mountaineer is included in this recall.
- Contact your nearest franchised Keystone dealer to schedule the free emergency-exit label correction or Mountaineer 375FLF window replacement that clears the blocked escape route.
- Bring the recall notice if you have it, and reference recall number 15V409 when you call.
- Use the marked side emergency exits and do not rely on a rear window until the dealer confirms the exit labeling or window placement is corrected.
- Call Keystone customer service at 1-866-425-4369 with questions about scheduling or recall number 15V409.
What happens at the repair
At the dealer, a Keystone technician removes the emergency exit sticker from rear windows that were not built to serve as emergency exits. For Mountaineer 375FLF trailers, the dealer replaces the rear window so the egress section is on the opposite side from the rear ladder. Parts and labor are covered under the recall. If you've already paid for a related window or emergency exit correction, contact Keystone customer service and ask how to submit documentation under the manufacturer's reimbursement plan.
| Reimbursement | Reimbursement available |
|---|
Timeline
| June 29, 2015 | NHTSA published the recall |
|---|---|
| July 1, 2015 | Dealer notification began |
| July 1, 2015 | Dealer notification ended |
| July 1, 2015 | Interim owner notification (was planned for this date) |
| July 9, 2015 | Owner notification mailed |
Frequently asked questions
What is recall 15V409?
Recall 15V409 covers 537 2013-2014 Keystone Montana and Mountaineer trailers with rear-window emergency-exit labeling or access problems. Keystone dealers remove the incorrect exit sticker, or replace the Mountaineer 375FLF rear window so the exit section is not blocked by the ladder.
What should I do if my 2013-2014 Keystone Montana or Mountaineer is on this recall?
Check your VIN to confirm your specific trailer is included in recall 15V409. If it is, contact a franchised Keystone dealer and reference recall 15V409 and Keystone recall 15-232. The dealer repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Keystone says dealers perform these repairs free of charge. Keystone customer service is available at 1-866-425-4369 for recall 15-232.
What is the safety risk?
The risk is delayed escape during an emergency. On affected trailers, occupants can be directed to a rear window that is not a usable emergency exit, or the ladder can block the intended exit on the Mountaineer 375FLF. The dealer repair corrects the exit labeling or window layout for free.
What if I bought the trailer used?
The free recall repair still applies. Federal recall law follows the vehicle, not the first owner. Check your VIN to confirm whether your specific Keystone trailer is included, then contact a franchised Keystone dealer with recall 15V409 and Keystone recall 15-232.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/15V409000 |
|---|---|
| Keystone customer service | 1-866-425-4369 |
| NHTSA recall # | 15V409 |
| NHTSA recall # (full) | 15V409000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Recall Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Recall Report (PDF)
- Download Quarterly Report (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on June 1, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →