Recall 15V363 affects 48 2014-2015 Winnebago Metro Link transit buses for missing seat pedestal hardware. Repair is free at any franchised Winnebago dealer.
Winnebago is recalling 48 2014-2015 Metro Link transit buses because missing shims and flat washers on the seat pedestal can let the seat detach from the floor in a crash. That raises injury risk for the seated occupant, and Winnebago dealers will add the missing hardware free of charge.
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What's wrong?
The seat pedestal in a 2014-2015 Winnebago Metro Link transit bus is the metal mounting base that fastens the passenger seat to the floor. It spreads crash and passenger loads through the seat anchors so the seat stays attached when the bus is under force.
On affected Metro Link buses, some seat pedestals were built without the shims and flat washers used in the tested installation. A shim is a thin metal plate that fills and supports the mounting area; a flat washer spreads bolt pressure so the fastener clamps the seat base correctly. Without that hardware at the rear seat anchorage and upper seat bolt, the pedestal does not match the tested setup. In a crash, the seat can detach from the floor.
There is no warning sign before failure. The seat can look normal during daily use, so the VIN and dealer inspection decide whether the missing hardware applies to your bus.
Who's affected?
The same seat assembly component appears for the 2014 and 2015 Metro Link buses.
| 2014 Winnebago Metro Link | seat assembly |
|---|---|
| 2015 Winnebago Metro Link | seat assembly |
| Units affected | 48 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether this recall applies to your specific bus.
What's the safety risk?
A seat that detaches from the floor in a crash leaves the occupant less protected and increases the risk of personal injury. This is a crash-related risk, so confirm whether your VIN is included and schedule the repair soon. Repair is free at any franchised Winnebago dealer.
What should I do?
- Check your VIN to confirm your 2014-2015 Winnebago Metro Link is included in this recall.
- Contact a franchised Winnebago service location to schedule the free seat-pedestal repair that adds the missing shims and flat washers so the seat stays secured to the floor.
- Call Metro Worldwide customer service at 1-641-903-7377 with scheduling questions, and reference recall number 15V363 and Winnebago recall 132.
- Bring the recall notice to the service appointment if you have it.
- Avoid using any seat that feels loose until the repair is complete.
What happens at the repair
At the dealer, a Winnebago technician remedies the seat pedestal by adding the missing shims and flat washers, then checks that the seat is secured to the floor. Parts and labor are free under the recall. If you already paid out of pocket for a seat pedestal repair tied to this issue, Winnebago's general reimbursement plan covers documented expenses that qualify under the campaign. Bring repair paperwork to the service desk or contact Metro Worldwide customer service for claim instructions.
| Reimbursement | Reimbursement available |
|---|
Timeline
| June 10, 2015 | NHTSA published the recall |
|---|---|
| August 28, 2015 | Owner notification mailed |
Frequently asked questions
What is recall 15V363?
NHTSA campaign 15V363 covers 48 2014-2015 Winnebago Metro Link transit buses built with missing shims and flat washers on the seat pedestal. In a crash, the seat can detach from the floor, increasing injury risk. Winnebago's remedy is free.
What should I do if my 2014-2015 Winnebago Metro Link is on this recall?
Check your VIN to confirm your specific bus is included in recall 15V363. If it is, contact a franchised Winnebago dealer or Metro Worldwide customer service at 1-641-903-7377 and reference Winnebago recall number 132. The seat-pedestal repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Winnebago's remedy for recall 15V363 is free. Winnebago worked with Metro Worldwide, the transit bus distributor, to notify owners and complete the repair.
What is the safety risk?
The safety risk in NHTSA campaign 15V363 is seat detachment during a crash. Missing shims and flat washers on the seat pedestal let the seat separate from the floor, which increases the seat occupant's risk of personal injury. The free repair corrects the seat-pedestal hardware.
When did the recall repair start?
The recall repair began on August 28, 2015. If you own or operate a 2014-2015 Winnebago Metro Link and never received a notice, check your VIN and call Metro Worldwide customer service at 1-641-903-7377 with Winnebago recall number 132.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/15V363000 |
|---|---|
| Winnebago customer service | 1-641-903-7377 |
| NHTSA recall # | 15V363 |
| NHTSA recall # (full) | 15V363000 |
Source documents
-
Download Recall Investigation Document (PDF) (PDF) - Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on June 1, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →