Recall 15V266 affects 2,747 2013-2015 Jayco Eagle Premier and Seismic trailers for quad-step rivet failure. Repair will be free at Jayco dealers.
Jayco is recalling 2,747 2013-2015 Eagle Premier and Seismic recreational trailers because a rivet in the quad entry steps can shear and fail while someone is using the steps. If the rivet fails under occupant load, the person can fall and be injured; the Jayco dealer repair will be free once available.
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What's wrong?
The quad entry steps on 2013-2015 Jayco Eagle Premier and Seismic trailers are the fold-down steps used to enter and exit the trailer. Rivets hold the step assembly together at its pivot points, so the steps stay rigid when a person puts weight on them. Those small fasteners are what keep the steps from shifting under normal use.
On affected trailers, the rivets used in the quad entry steps are not large or strong enough to handle a reasonable amount of weight. A rivet can shear, which means the metal fastener breaks across its body. Once that happens, the step no longer has the support it needs and can give while someone is using it.
There is no warning sign before failure. Jayco reported no visual or audible warning before the rivet shears, so a step that looks and sounds normal before use can still fail under weight.
Who's affected?
Spans the Eagle Premier and Seismic lines across the 2013, 2014, and 2015 model years, all tied to the same recreational vehicle/trailer equipment component.
| 2013 Jayco Eagle Premier | Recreational vehicle/trailer |
|---|---|
| 2014 Jayco Eagle Premier | Recreational vehicle/trailer |
| 2015 Jayco Fifth Wheel Seismic | Recreational vehicle/trailer |
| 2014 Jayco Seismic | Recreational vehicle/trailer |
| 2013 Jayco Seismic | Recreational vehicle/trailer |
| 2015 Jayco Fifth Wheel Eagle Premier | Recreational vehicle/trailer |
| Units affected | 2,747 |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific trailer is included.
What's the safety risk?
If the rivet shears under occupant load, the support no longer holds as intended, raising the risk that the occupant falls and is injured. There is no visual or audible warning before failure, so avoid using the affected seating position until a dealer inspects it. Repair will be free at any franchised Jayco dealer once available.
What should I do?
- Check your VIN to confirm your 2013-2015 Jayco Eagle Premier or Seismic trailer is included in this recall.
- Watch for Jayco's owner letter before scheduling the final dealer repair.
- Avoid using the quad entry steps until the rivet repair is complete; the step rivet can shear and let the steps give under load.
- Call Jayco customer service at 1-800-283-8267 with questions and reference recall number 15V266 when you call.
- Bring the recall notice to a franchised Jayco dealer once scheduling is open; the dealer replaces the defective rivets with bolts for free.
What happens at the repair
Jayco says dealers will replace the defective rivets for the quad entry steps with bolts, free of charge. Until Jayco confirms the repair is open for your VIN, treat the final dealer repair as free once available and confirm timing with a Jayco dealer before planning a visit. At the dealer, a Jayco technician removes the step rivets that can shear and installs bolts in their place. If you already paid for a related step repair before the recall notice, Jayco's general reimbursement plan covers documented expenses. Keep receipts and repair paperwork for the service desk or Jayco customer service.
| Reimbursement | Reimbursement available |
|---|
Timeline
| May 7, 2015 | NHTSA published the recall |
|---|---|
| June 3, 2015 | Owner notification mailed |
Frequently asked questions
What is recall 15V266?
Recall 15V266 covers 2,747 2013-2015 Jayco Eagle Premier and Seismic recreational trailers with quad entry step rivets that can shear and fail under occupant load. Jayco dealers replace the defective rivets with bolts free of charge.
What should I do if my 2013-2015 Jayco Eagle Premier or Seismic is on this recall?
Check your VIN to confirm your specific trailer is included in recall 15V266. If it is, contact a franchised Jayco dealer to schedule the quad entry step rivet replacement. Reference recall number 15V266 when you call.
Is the Jayco recall repair free?
Yes. Federal recall law requires the manufacturer to repair the safety defect at no cost, and Jayco dealers replace the defective step rivets with bolts free of charge. Jayco customer service is available at 1-800-283-8267.
What is the safety risk with the entry steps?
The risk is a fall injury while someone uses the trailer entry steps. If a rivet shears under occupant load, the step can give way and the person using it can fall. Keep people off affected steps until the dealer completes the repair.
When did Jayco start this recall repair?
Jayco began the recall repair on June 4, 2015. The dealer remedy is to replace the defective quad entry step rivets with bolts at no charge. If you bought the trailer used, check your VIN because ownership changes do not remove the free recall repair.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/15V266000 |
|---|---|
| Jayco customer service | 1-800-283-8267 |
| NHTSA recall # | 15V266 |
| NHTSA recall # (full) | 15V266000 |
Source documents
-
Download Misc. Document (PDF) - Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on June 1, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →