Recall 15V264 affects 201 2012-2015 Eldorado Amerivan 10 vehicles for rear shock absorber bracket separation. Repair is free at any franchised Eldorado dealer.
Eldorado is recalling 201 2012-2015 Amerivan 10 vehicles because the upper rear shock absorber mounting bracket and shock absorber can separate from the chassis. If that loose shock hardware damages the fuel filler hose, fuel can leak and raise the risk of a fire; Eldorado dealers will complete the repair free of charge.
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What's wrong?
The rear shock absorber on a 2012-2015 Eldorado Amerivan 10 helps control the van body after bumps and dips. It connects between the chassis and rear suspension, slowing the up-and-down movement so the tire stays planted and the ride stays controlled. The upper mounting bracket is the chassis-side anchor for that shock.
On affected Amerivan 10 vans, the shock absorber can reach its fully extended position during normal road travel. When that happens, the force on the upper bracket can pull the bracket and the upper end of the shock away from the chassis. Once separated, loose metal parts can damage the rear shock tower, heater hose, or fuel filler hose.
If the bracket separates, owners can hear metal-to-metal contact from the rear of the van. A rattle or banging noise over bumps is the warning sign described for this recall.
Who's affected?
The same rear suspension component appears across all listed model years.
| 2012 Eldorado Amerivan 10 | rear suspension |
|---|---|
| 2015 Eldorado Amerivan 10 | rear suspension |
| 2014 Eldorado Amerivan 10 | rear suspension |
| 2013 Eldorado Amerivan 10 | rear suspension |
| Units affected | 201 |
| Field incidents | NHTSA has logged 1 field incident to date. |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific van is included.
What's the safety risk?
A loose rear shock absorber can damage the fuel filler hose. If that happens, fuel can leak and raise the risk of a fire. Treat metal-to-metal contact, a rear suspension rattle, or banging as a reason to call the dealer and schedule service promptly. Repair is free at any franchised Eldorado dealer.
What should I do?
- Check your VIN to confirm your 2012-2015 Eldorado Amerivan 10 is included in this recall.
- Contact a franchised Eldorado dealer to schedule the free repair.
- Schedule the welded rear shock absorber bracket and suspension strap repair that re-secures the shock absorber to the chassis.
- Bring the recall notice if Eldorado mailed one. If not, reference recall number 15V264 when you call.
- Drive cautiously until the repair is complete, and stop if you smell fuel or see a fuel leak.
What happens at the repair
At the dealer, an Eldorado technician replaces the upper rear shock absorber mounting bracket with a revised bracket welded to the vehicle chassis. The technician also adds a suspension strap. Parts and labor are covered under the recall, so the repair is free. Eldorado has a general reimbursement plan on file for owners who already paid for the same repair before the recall work was performed. Bring receipts or prior repair paperwork to the service desk so the dealer can explain the reimbursement path.
| Reimbursement | Reimbursement available |
|---|
Timeline
| May 5, 2015 | NHTSA published the recall |
|---|---|
| June 8, 2015 | Dealer notification began |
| June 10, 2015 | Dealer notification ended |
| June 12, 2015 | Interim owner notification (was planned for this date) |
| June 22, 2015 | Owner notification mailed |
Frequently asked questions
What is recall 15V264?
Recall 15V264 covers 201 2012-2015 Eldorado Amerivan 10 vehicles with rear shock absorber mounting parts that can separate from the chassis. If the loose shock damages the fuel filler hose, fuel can leak and increase fire risk. Eldorado dealers will install revised parts for free.
What should I do if my 2012-2015 Eldorado Amerivan 10 is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 15V264. If it is, contact an Eldorado dealer to schedule the rear shock absorber mounting bracket repair. Reference recall 15V264 when you call. The dealer repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Eldorado says dealers will replace the mounting bracket with a revised welded bracket and add a suspension strap free of charge.
What is the safety risk?
The risk is fuel leakage and fire. The upper rear shock absorber mounting bracket and shock absorber end can separate from the chassis. If those loose parts damage the fuel filler hose, fuel can leak. The free dealer repair addresses the bracket and adds a suspension strap.
What if I bought my Eldorado Amerivan 10 used?
The free recall repair still applies. Recall eligibility follows the VIN, not the first owner. Check your VIN to confirm whether your 2012-2015 Eldorado Amerivan 10 is included, then call an Eldorado dealer or Eldorado customer service at 1-785-827-1033.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/15V264000 |
|---|---|
| Eldorado customer service | 1-785-827-1033 |
| NHTSA recall # | 15V264 |
| NHTSA recall # (full) | 15V264000 |
Source documents
This article is generated from NHTSA's primary recall filings and reviewed against the source on June 1, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →