Recall 15V247 covers 2,904 2012-2015 Utilimaster Truck Body and Walk-In Van vehicles for reversed backup-camera images. Repair is free at any franchised Utilimaster dealer.
Utilimaster is recalling 2,904 2012-2015 Truck Body and Walk-In Van vehicles under recall 15V247 because the backup camera system can show left and right in reverse. That reversed view can place an object or person on the opposite side of the screen from their actual position beside the vehicle, which increases crash risk; the dealer repair will be free once available.
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What's wrong?
The backup camera system on 2012-2015 Utilimaster Truck Body and Walk-In Van vehicles is the rear-view aid that sends a camera image to a display when the vehicle is backing up. Its normal job is to help the driver see the area behind the vehicle and judge where people, objects, and corners are in relation to the rear of the body.
On affected vehicles, the camera system supplied by ASA Electronics can display the rear image in reverse. That means the screen does not match the actual direction of what is behind the vehicle, so a driver using the display can steer or correct toward the wrong side. The filing does not identify a separate broken bracket, lens, or wire; the safety defect is the reversed image shown by the camera system.
There is no warning sign before the image reverses. The screen can look active and usable, but the view it shows is flipped from the real position behind the vehicle.
Who's affected?
Covers Truck Body and Walk-In Van configurations across the 2012-2015 model years, all tied to the same camera system.
| 2014 Utilimaster Truck Body | Camera system |
|---|---|
| 2013 Utilimaster Walk-In Van | Camera system |
| 2013 Utilimaster Truck Body | Camera system |
| 2012 Utilimaster Truck Body | Camera system |
| 2012 Utilimaster Walk-In Van | Camera system |
| 2015 Utilimaster Truck Body | Camera system |
| 2015 Utilimaster Walk-In Van | Camera system |
| 2014 Utilimaster Walk-In Van | Camera system |
| Units affected | 2,904 |
| Field incidents | NHTSA has logged 14 field incidents to date. |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific vehicle is included.
What's the safety risk?
A reversed camera image can show an object or person on the opposite side of the screen from the vehicle's actual surroundings. That mismatch can lead the driver to steer or back toward a hazard and increases the risk of a crash. The reversed image can appear without warning. Repair will be free at any franchised Utilimaster dealer once available.
What should I do?
- Check your VIN to confirm your 2012-2015 Utilimaster Truck Body or Walk-In Van is included in this recall.
- Contact Utilimaster customer service at 1-800-582-3454 to ask whether the camera inspection and replacement has opened for your VIN.
- Schedule the free backup-camera inspection and replacement once Utilimaster confirms the remedy is open for your vehicle.
- Reference recall number 15V247 when you call, and bring the owner notice if you have it.
- Use mirrors and a spotter when backing up until the camera is inspected, because the screen can show left and right in reverse.
What happens at the repair
Utilimaster's remedy calls for dealers to inspect the back up camera system and replace any camera that is showing the wrong image orientation. Because this campaign is marked under development, treat the final dealer repair as not open until Utilimaster or the service desk confirms availability for your VIN. Once the repair opens, a Utilimaster technician will perform the inspection and replace the affected camera free under the recall. Parts and labor are covered.
Timeline
| April 27, 2015 | NHTSA published the recall |
|---|---|
| June 24, 2015 | Owner notification mailed |
Frequently asked questions
What is recall 15V247?
Recall 15V247 covers 2,904 2012-2015 Utilimaster Truck Body and Walk-In Van vehicles with a backup camera system that displays the image in reverse. If the screen shows an object on the wrong side of the vehicle, crash risk increases. Dealers will inspect the camera and replace an incorrect unit.
What should I do if my 2012-2015 Utilimaster Truck Body or Walk-In Van is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 15V247. If it is, contact a franchised Utilimaster dealer or Utilimaster customer service at 1-800-582-3454 to arrange the backup camera inspection and replacement. Reference recall number 15V247 when you call.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to complete recall repairs at no cost. Utilimaster dealers will inspect the backup camera system and replace a camera that displays reversed images, with parts and labor covered under recall 15V247.
What is the safety risk?
The risk is a reversed backup camera image. An object or person shown on the left side of the screen is actually on the right side of the vehicle, or the reverse. That mismatch increases crash risk while backing up. Use mirrors and direct visual checks until the repair is complete.
What if I bought this Utilimaster vehicle used?
The free recall repair still applies. Recall coverage follows the vehicle, not the first owner. Check your VIN to confirm whether your Truck Body or Walk-In Van is included, then give the dealer recall number 15V247 when you schedule the camera inspection.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/15V247000 |
|---|---|
| Utilimaster customer service | 1-800-582-3454 |
| NHTSA recall # | 15V247 |
| NHTSA recall # (full) | 15V247000 |
Source documents
-
Download Owner Notification Letter (PDF) - Download Recall Report (PDF)
- Download Quarterly Report (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on June 1, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →