Recall 15V246 covers 456,440 2011-2014 Ford Fiesta, Mkz, and Fusion vehicles for a door-latch defect. Repair is free at any franchised Ford dealer.
Ford is recalling 456,440 2011-2014 Fiesta, Fusion, and Mkz vehicles because a door-latch component can break, leaving a door hard to latch or appearing closed when it is not. An unsecured door can open while the vehicle is moving and raise injury risk for occupants; Ford dealers will complete the repair free of charge.
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What's wrong?
The door latch on the 2011-2014 Fiesta, Mkz, and Fusion is the hardware inside each door that grabs the striker on the body when the door closes. When it works normally, it holds the door shut until a handle or lock mechanism releases it. That holding action is what lets the driver or passenger trust that a closed door is secured.
On affected vehicles, a component inside the latch can break. Once that happens, the door becomes difficult to latch, rebounds when you try to close it, or gives the impression that it is shut when the latch has not fully engaged. The problem is mechanical, not a trim or alignment issue, so repeated slamming does not fix the broken latch.
Owners can notice the problem while closing the door. Watch for a door that bounces back, takes repeated attempts to shut, or feels as if the latch is not catching.
Who's affected?
Spans the Fiesta, Mkz, and Fusion across the 2011-2014 model years, all tied to the same door-latch component.
| 2011 Ford Fiesta | Latch |
|---|---|
| 2012 Ford Fiesta | Latch |
| 2014 Lincoln Mkz | Latch |
| 2013 Lincoln Mkz | Latch |
| 2014 Ford Fusion | Latch |
| 2013 Ford Fusion | Latch |
| 2013 Ford Fiesta | Latch |
| 2014 Ford Fiesta | Latch |
| Units affected | 456,440 |
| Field incidents | NHTSA has logged 3 field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether this recall applies to your specific car.
What's the safety risk?
A door that is not securely latched can open while the vehicle is moving, increasing the risk of injury to an occupant. If a door is hard to latch, rebounds when closing, or takes repeated attempts to shut, treat the latch as needing service and schedule the repair soon. Repair is free at any franchised Ford dealer.
What should I do?
- Check your VIN to confirm your 2011-2014 Fiesta, Mkz, or Fusion is included in this recall.
- Contact a franchised Ford dealer to schedule the free door-latch replacement that fixes latches that can leave a door unsecured.
- Bring the recall notice if Ford mailed one. If not, reference recall number 15V246 when you call.
- Recheck each door before driving, especially any door that feels difficult to latch.
- Avoid carrying passengers next to a door that does not latch firmly until the repair is complete.
What happens at the repair
At the dealer, a Ford technician replaces all four door latches with improved parts. The replacement parts and labor are free under recall 15V246. Ford has a general reimbursement plan for owners who paid for covered door latch repairs before the recall notice. The reimbursement eligibility period ended December 1, 2015. If you already paid for a related latch repair before that cutoff, ask Ford customer service or the dealer how to submit your repair documentation under that plan.
| Reimbursement | Reimbursement available |
|---|
Timeline
| April 24, 2015 | NHTSA published the recall |
|---|---|
| April 24, 2015 | Dealer notification began |
| April 24, 2015 | Dealer notification ended |
| June 1, 2015 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| June 1, 2015 | Interim owner notification (was planned for this date) |
| December 18, 2015 | Owner notification mailed |
Frequently asked questions
What is recall 15V246?
Recall 15V246 covers 456,440 2011-2014 Ford Fiesta, Mkz, and Fusion vehicles with door latches that can break. A damaged latch can make a door hard to close or leave it not fully secured, which can let the door open while driving. Ford dealers replace all 4 door latches for free.
What should I do if my 2011-2014 Ford Fiesta, Mkz, or Fusion is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 15V246. If it is, contact a franchised Ford dealer and ask for the door-latch replacement under recall 15S16. Reference recall 15V246 when you call. The dealer repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to fix the defect at no cost. Ford dealers will replace all 4 door latches with improved parts free of charge, including parts and labor.
What is the safety risk?
The safety risk is that a door that is not fully latched can open while the vehicle is moving. That raises the risk of injury to an occupant. Until the repair is complete, make sure every door closes and latches before each trip.
What if I bought this Ford vehicle used?
The free recall repair still applies. Recall coverage follows the VIN, not the first owner. Check your VIN to confirm whether your specific Fiesta, Mkz, or Fusion is included, then call a franchised Ford dealer with recall number 15V246.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/15V246000 |
|---|---|
| Ford customer service | 1-866-436-7332 |
| NHTSA recall # | 15V246 |
| NHTSA recall # (full) | 15V246000 |
Source documents
-
Download Misc. Document (PDF) - Download Recall Document (PDF) (PDF)
- Download Recall Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on June 1, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →