Recall 15V199 covers 252 2015-2016 Heartland fifth-wheel and travel trailers with defective room-extension bolts. Repair is free at any franchised Heartland dealer.
Heartland is recalling 252 2015-2016 trailers, including Landmark 365 and 2016 Torque, because bolts that attach the expanding room to the sliding mechanism chain can fail. If the room extends while the trailer is moving, crash risk increases; Heartland dealers will complete the recall repair free of charge.
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What's wrong?
The slide room on these 2015-2016 Heartland fifth wheel and travel trailers is the expanding section that moves outward when the trailer is parked. A sliding mechanism chain pulls that room in and out, and the attachment bolts keep the room tied to the chain so it stays locked in the commanded position.
On affected Big Country, Bighorn, Cyclone, Edge, Elkridge, North Trail, Prowler, Road Warrior, Sundance XLT, Torque, Wilderness, and Landmark 365 trailers with Norco slide systems, the bolts securing the drive chain were not rated correctly for this application. Those bolts can fail under travel loads. When that happens, the chain no longer holds the expanding room in place, allowing the room to extend while the trailer is moving.
There is no warning sign before failure. Treat any slide room movement during travel as a defect condition, and have the bolt rating and slide mechanism inspected before towing again.
Who's affected?
Spans the 2015 and 2016 model years across multiple Heartland trailer lines, all tied to the same recreational vehicle/trailer equipment category.
| 2016 Heartland Torque | Recreational vehicle/trailer |
|---|---|
| 2016 Heartland Elkridge | Recreational vehicle/trailer |
| 2016 Heartland Landmark 365 | Recreational vehicle/trailer |
| 2016 Heartland Prowler | Recreational vehicle/trailer |
| 2016 Heartland North Trail | Recreational vehicle/trailer |
| 2016 Heartland Edge | Recreational vehicle/trailer |
| 2015 Heartland Landmark 365 | Recreational vehicle/trailer |
| 2016 Heartland Big Country | Recreational vehicle/trailer |
| 2016 Heartland Bighorn | Recreational vehicle/trailer |
| 2016 Heartland Cyclone | Recreational vehicle/trailer |
| 2016 Heartland Road Warrior | Recreational vehicle/trailer |
| 2016 Heartland Sundance XLT | Recreational vehicle/trailer |
| 2016 Heartland Wilderness | Recreational vehicle/trailer |
| Units affected | 252 |
| Field incidents | NHTSA has logged no field incidents to date. |
The year and trailer line narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific trailer is included.
What's the safety risk?
If a room extends while the vehicle is moving, the trailer becomes harder to control and the risk of a crash increases. If your VIN is included, schedule the bolt replacement before another trip. If a room shifts while towing, pull over safely and call the dealer before continuing. Repair is free at any franchised Heartland dealer.
What should I do?
- Check your VIN to confirm your 2015-2016 Heartland Big Country, Bighorn, Cyclone, Edge, Elkridge, Landmark 365, North Trail, Prowler, Road Warrior, Sundance XLT, Torque, or Wilderness trailer is included in this recall.
- Contact a franchised Heartland dealer to schedule the free bolt replacement that keeps the expanding room secured to the sliding mechanism chain.
- Bring the recall notice if Heartland mailed one. If not, reference recall number 15V199 when you call.
- Confirm the expanding room is fully retracted before towing the trailer, and avoid towing until the repair if it does not stay secured.
- Call Heartland customer service at 1-877-262-8032 with questions about scheduling or recall number 15V199.
What happens at the repair
At the dealer, a Heartland technician replaces the defective bolts that attach the expanding room to the sliding mechanism chain. The replacement parts and labor are free under the recall, and the repair is available now. Heartland has a standard reimbursement plan for owners who already paid for related bolt repairs before the recall work. Bring repair paperwork and proof of payment to the service desk so Heartland can review the expense under that plan.
| Reimbursement | Reimbursement available |
|---|
Timeline
| April 3, 2015 | NHTSA published the recall |
|---|---|
| April 16, 2015 | Owner notification mailed |
Frequently asked questions
What is recall 15V199?
Recall 15V199 covers 252 2015-2016 Heartland fifth wheel and travel trailers with expanding room bolts that can fail and let the room extend while the vehicle is moving. That condition increases crash risk. Heartland dealers will replace the defective bolts for free.
What should I do if my 2015-2016 Heartland Big Country, Bighorn, Cyclone, Edge, Elkridge, Landmark 365, North Trail, Prowler, Road Warrior, Sundance XLT, Torque, or Wilderness is on this recall?
Check your VIN to confirm your specific trailer is included in recall 15V199. If it is, contact a franchised Heartland dealer to schedule the bolt replacement. Reference recall number 15V199 and Heartland recall number 99-01-21 when you call.
Is the recall repair free?
Yes. Heartland's recall remedy says dealers will replace the defective expanding room bolts free of charge. The repair is handled through a franchised Heartland dealer, and the free recall repair applies even if you bought the trailer used.
What is the safety risk?
The risk is that the expanding room can extend while the trailer is in motion. If that happens, the trailer changes shape on the road and crash risk increases. Confirm your VIN, then arrange the free dealer repair before further travel.
When did Heartland start this recall?
Heartland began this recall on April 16, 2015. If you never received a letter or bought the trailer used, the VIN still decides whether the free repair applies. Heartland customer service is available at 1-877-262-8032.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/15V199000 |
|---|---|
| Heartland customer service | 1-877-262-8032 |
| NHTSA recall # | 15V199 |
| NHTSA recall # (full) | 15V199000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on June 1, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →