Recall 15V102 covers 5,390 2013-2015 Keystone Raptor, Montana, and Voltage RVs for step rivets that can shear. Free repair once available.
Keystone is recalling 5,390 2013-2015 Raptor, Montana, and Voltage RVs because a rivet for the quad entry steps can shear and fail. When the rivet fails, the steps can give under a person using them, which raises the risk of a fall injury; the dealer repair will be free once Keystone makes the remedy available.
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What's wrong?
The quad entry step assembly is the fold-out set of steps used to get in and out of the RV. On affected Keystone Raptor, Montana, and Voltage models, those steps are Hickory Springs Quad Steps. The assembly has to stay rigid when a person puts weight on it, because it carries the load between the ground and the doorway.
On affected 2013-2015 Keystone RVs, a rivet in the step assembly can shear. A rivet is a small metal fastener that holds parts of the step together. The exact cause remains under investigation, but the failure point is the fastener. Once the rivet breaks, the step loses support and gives way while someone is using it.
Owners can notice the step assembly feels loose or unstable before it fails. Treat that movement as the warning sign, especially if the step shifts, flexes, or feels less solid under weight.
Who's affected?
Spans Raptor, Montana, and Voltage across the 2013, 2014, and 2015 model years, all tied to the same recreational vehicle/trailer equipment component.
| 2014 Keystone Raptor | Recreational vehicle/trailer |
|---|---|
| 2014 Keystone Montana | Recreational vehicle/trailer |
| 2013 Keystone Montana | Recreational vehicle/trailer |
| 2015 Keystone Raptor | Recreational vehicle/trailer |
| 2015 Dutchmen Voltage | Recreational vehicle/trailer |
| 2015 Keystone Montana | Recreational vehicle/trailer |
| Units affected | 5,390 |
| Field incidents | NHTSA has logged 1 field incident to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific trailer is included.
What's the safety risk?
A sheared rivet can let the quad step fail while someone is using it, causing a fall and increasing the risk of personal injury. A loose or unstable step assembly is the warning sign; stop using that step and contact the dealer for inspection. Repair will be free at any franchised Keystone dealer once available.
What should I do?
- Check your VIN to confirm your 2013-2015 Keystone Raptor, Montana, or Voltage is included in this recall.
- Wait for Keystone's owner notice before scheduling if the dealer says the repair is not open for your VIN.
- Contact a franchised Keystone dealer and ask about the free quad-step rivet repair that fixes the step failure risk.
- Reference recall number 15V102 and Keystone recall 15-224 when you call.
- Avoid using the quad entry steps until the rivets have been inspected and replaced.
What happens at the repair
At the dealer, a Keystone technician will inspect the quad entry steps and the rivets joining the second and third steps. The planned recall repair is to replace two rivets at that joint and replace four rivets on the top step with fasteners. Keystone says the dealer repair will be free once the remedy is available. Because the remedy is not marked available, confirm parts and scheduling with the dealer before you bring the RV in.
Timeline
| February 23, 2015 | NHTSA published the recall |
|---|---|
| March 16, 2015 | Dealer notification began |
| March 16, 2015 | Dealer notification ended |
| March 16, 2015 | Interim owner notification (was planned for this date) |
| April 7, 2015 | Owner notification mailed |
Frequently asked questions
What is recall 15V102?
Recall 15V102 covers 5,390 2013-2015 Keystone Raptor, Montana, and Voltage recreational vehicles with quad entry step rivets that can shear and fail. If the step gives while someone is using it, that person can fall and be injured.
What should I do if my 2013-2015 Keystone Raptor, Montana, or Voltage is on this recall?
Check your VIN to confirm your specific recreational vehicle is included in recall 15V102. If it is, contact a franchised Keystone dealer and ask for the quad entry step rivet inspection and fastener repair. Reference recall number 15V102 when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost. Keystone dealers will inspect the quad entry steps, replace two rivets joining the second and third step, and replace four top-step rivets with fasteners free of charge.
What is the safety risk?
The safety risk is a fall injury while using the quad entry steps. Recall 15V102 says a rivet can shear, causing the step to fail under a user. Until the repair is complete, use the steps carefully and keep others off damaged or loose steps.
What if I bought this Keystone RV used?
The free recall repair still applies. Federal recall law follows the vehicle, not the original owner. Check your VIN to confirm whether your specific Raptor, Montana, or Voltage is included, then call a franchised Keystone dealer with recall number 15V102.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/15V102000 |
|---|---|
| Keystone customer service | 1-866-425-4369 |
| NHTSA recall # | 15V102 |
| NHTSA recall # (full) | 15V102000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Recall Document (PDF) (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on June 1, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →