Recall 14V804 covers 3,155 2015 Cadillac SRX vehicles for a wrong driver's seat bracket. Repair will be free at a franchised Cadillac dealer once available.
Cadillac is recalling 3,155 2015 SRX SUVs because the driver's seat was built with the wrong seat track bracket and is not properly attached to the track. In a crash, the front outboard seat bracket can disengage and increase injury risk; the Cadillac dealer repair will be free once it becomes available.
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What's wrong?
The driver's seat in a 2015 Cadillac SRX is mounted to a seat track, the metal rail system that lets the seat slide and lock in place on the floor. A bracket ties the seat frame to that track, so the seat stays secured when the vehicle accelerates, stops, turns, or hits a bump.
On affected SRX vehicles, the front driver's seat was built with the wrong seat track bracket. The supplier's error-checking machine malfunctioned, so seat frame assemblies with the incorrect bracket left the supplier and reached GM production.
With the wrong bracket installed, the driver's seat is not properly attached to the seat track. Owners can hear an audible buzz or rattle from the driver's seat; that noise is the warning sign described for this defect.
Who's affected?
| 2015 Cadillac SRX | seat assembly |
|---|---|
| Units affected | 3,155 |
Not every 2015 Cadillac SRX is on the list. Check your VIN to confirm whether your specific SUV is included.
What's the safety risk?
In a crash, the front outboard seat bracket can disengage, increasing the risk of personal injury. Affected driver seats can make an audible buzz or rattle. If your VIN is included, schedule the inspection and seat track hook bracket replacement promptly. Repair will be free at any franchised Cadillac dealer once available.
What should I do?
- Check your VIN to confirm your 2015 Cadillac SRX is included in this recall.
- Contact your nearest franchised Cadillac dealer to ask whether the free seat-track-bracket inspection and replacement is open for your VIN.
- Reference recall number 14V804 when you call, and tell the dealer the driver's seat bracket can disengage from the seat track in a crash.
- Bring the owner letter mailed on February 5, 2015, if you have it. If not, bring your VIN result.
- Limit driving until the inspection is complete, and make sure the driver's seat is locked in place before each trip.
What happens at the repair
Once the final repair is available, a Cadillac technician will inspect the front driver's seat track hook brackets and replace any affected brackets, free of charge. The work is meant to correct a seat track bracket that was built incorrectly and can leave the driver's seat improperly attached to the seat track. Out-of-pocket repairs already paid are handled through the new vehicle warranty, not through a separate reimbursement notice, because all involved vehicles were covered by that warranty. Ask the Cadillac service desk how warranty coverage applies if you have prior repair paperwork.
| Reimbursement | Warranty coverage applies |
|---|
Timeline
| December 17, 2014 | Dealer notification began |
|---|---|
| December 17, 2014 | Dealer notification ended |
| December 19, 2014 | NHTSA published the recall |
| February 5, 2015 | Owner notification mailed |
Frequently asked questions
What is recall 14V804?
Recall 14V804 covers 3,155 2015 Cadillac SRX vehicles with an incorrect front driver's seat track bracket. The driver's seat is not properly attached to the seat track, and the front outboard seat bracket can disengage during a crash, increasing injury risk.
What should I do if my 2015 Cadillac SRX is on this recall?
Check your VIN to confirm your specific SRX is included in recall 14V804. If it is, contact a franchised Cadillac dealer to schedule the seat track bracket inspection and replacement. Reference recall number 14V804 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Cadillac dealers will inspect and replace affected seat track hook brackets free of charge. The remedy began on February 5, 2015.
Is it safe to drive my 2015 Cadillac SRX before the seat repair?
This recall does not include a do-not-drive instruction. The safety concern is crash performance: the front outboard seat bracket can disengage during a crash and increase injury risk. Until the dealer checks your VIN and completes the repair, avoid delaying the appointment.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/14V804000 |
|---|---|
| Cadillac customer service | 1-800-458-8006 |
| NHTSA recall # | 14V804 |
| NHTSA recall # (full) | 14V804000 |
Source documents
-
Download Recall Investigation Document (PDF) (PDF) - Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on June 1, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →