Recall 14V739 affects 6,234 2012-2015 Volvo Vhd, Vnm, and Vnl trucks with Eco-Roll drivetrain re-engagement problems. Repair is free at any franchised Volvo dealer.
Volvo is recalling 6,234 2012-2015 Vhd, Vnm, and Vnl trucks equipped with Eco-Roll because the drivetrain can fail to re-engage after the feature is used. If that happens, stopping distance can increase and crash risk rises; Volvo dealers will complete the repair free once Volvo makes it available.
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What's wrong?
The automatic transmission and drivetrain on 2012-2015 Volvo Vhd, Vnm, and Vnl trucks move engine power to the drive wheels. The Eco-Roll option is tied into that powertrain logic. After Eco-Roll is used, the system is supposed to reconnect the drivetrain so the truck responds when the driver asks for power again.
On affected trucks, that reconnect step does not happen as designed. The truck uses Eco-Roll, then the drivetrain fails to re-engage. That leaves the engine and transmission not delivering power to the wheels as expected, even though the driver is still operating the truck.
There is no warning sign before failure. The filing does not list a dashboard light, sound, or change in pedal feel that tells the driver the drivetrain will fail to re-engage after Eco-Roll operation.
Who's affected?
Spans the Vhd, Vnm, and Vnl truck lines across the 2012-2015 model years, all tied to the automatic transmission.
| 2012 Volvo Vhd | automatic transmission |
|---|---|
| 2014 Volvo Vhd | automatic transmission |
| 2014 Volvo Vnm | automatic transmission |
| 2015 Volvo Vnl | automatic transmission |
| 2015 Volvo Vnm | automatic transmission |
| 2015 Volvo Vhd | automatic transmission |
| 2013 Volvo Vnl | automatic transmission |
| 2014 Volvo Vnl | automatic transmission |
| 2012 Volvo Vnl | automatic transmission |
| Units affected | 6,234 |
A matching 2012-2015 Volvo Vhd, Vnm, or Vnl does not confirm inclusion. Check your VIN to confirm whether your specific truck is included.
What's the safety risk?
If the drivetrain fails to re-engage, the vehicle needs more distance to stop, increasing the risk of a crash. Leave extra following distance and schedule service soon if your VIN is included. Repair will be free at any franchised Volvo dealer once available.
What should I do?
- Check your VIN to confirm your 2012-2015 Volvo Vhd, Vnm, or Vnl truck is included in this recall.
- Watch for Volvo's owner notice if you have not received one. Owner notices were mailed on December 10, 2014.
- Contact a franchised Volvo dealer to ask about the free Eco-Roll software update that fixes the drivetrain re-engagement problem.
- Reference recall number 14V739 when you call the dealer or Volvo customer service.
- Drive cautiously until the software update is complete, since drivetrain re-engagement failure can lengthen stopping distance.
What happens at the repair
At the dealer, a Volvo technician updates the Eco-Roll software so the drivetrain re-engages after the Eco-Roll feature is used. Volvo notified owners, and the recall began on December 10, 2014. The software update is free under the recall, with parts and labor covered by Volvo. When you call the service desk, ask them to reference Volvo recall RVXX1406 and confirm that your truck is included before your appointment.
Timeline
| November 18, 2014 | NHTSA published the recall |
|---|---|
| December 10, 2014 | Owner notification mailed |
Frequently asked questions
What is recall 14V739?
Recall 14V739 covers 6,234 2012-2015 Volvo Vhd, Vnm, and Vnl trucks equipped with Eco-Roll. The drivetrain can fail to re-engage after Eco-Roll use, which can lengthen stopping distance and increase crash risk. Volvo dealers update the Eco-Roll software for free.
What should I do if my 2012-2015 Volvo Vhd, Vnm, or Vnl is on this recall?
Check your VIN to confirm your specific truck is included in recall 14V739. If it is, contact a franchised Volvo dealer to schedule the Eco-Roll software update. Reference recall number 14V739 and Volvo recall number RVXX1406 when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Volvo dealers update the Eco-Roll software free of charge. Volvo also lists customer service at 1-800-528-6586 for this recall.
Is it safe to drive before the Eco-Roll software update?
This recall is about stopping distance after Eco-Roll use. If the drivetrain does not re-engage, stopping distance can increase and crash risk rises. Confirm your VIN, then ask a franchised Volvo dealer for service guidance before using the truck for regular work.
What if I bought my Volvo truck used?
The free recall repair still applies. Federal recall law follows the vehicle, not the first owner. Check your VIN to confirm whether your truck is included, then give the dealer recall number 14V739 and Volvo recall number RVXX1406 when you schedule service.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/14V739000 |
|---|---|
| Volvo customer service | 1-800-528-6586 |
| NHTSA recall # | 14V739 |
| NHTSA recall # (full) | 14V739000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Quarterly Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on June 1, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →