Recall 14V730 affects 46 2010-2012 Starcraft Bus Quest and Prodigy buses for cracking wheelchair-lift side plates. Repair is free at a Ricon service center.
Starcraft Bus is recalling 46 2010-2012 Quest and Prodigy school buses equipped with certain Ricon wheelchair lifts because the platform side plates can crack. If the plates crack, the lift platform can separate and fall out when the doors open, which raises the risk of injury to the operator; Starcraft Bus dealers will complete the repair free of charge.
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What's wrong?
The wheelchair lift on 2010-2012 Starcraft Bus Quest and Prodigy buses uses side plates on the platform to help support the lift while it folds, stows, and deploys. Those plates are part of the structure that keeps the platform aligned as a wheelchair user is loaded or unloaded. The lift depends on that structure staying rigid when the platform is parked in the stowed position.
On affected Ricon S-Series lifts, the platform side plates can crack from high-load, low-cycle fatigue while the lift is stowed. Ricon's analysis points to vehicle vibration and lift conditions such as a drifting hydraulic system, a poorly adjusted stow lock, bent vertical arms, or low hydraulic fluid. That movement puts extra stress through the pivot area until a crack starts or spreads.
Operators can see cracks during the routine checks in the maintenance manual. If a side separates, the platform can sag to one side, jam while stowing, fail to deploy, or make abnormal noise as it bounces against the door.
Who's affected?
Covers Quest and Prodigy buses across the 2010, 2011, and 2012 model years, all tied to adaptive/mobility equipment.
| 2011 Starcraft Bus Quest | Equipment adaptive/mobility |
|---|---|
| 2012 Starcraft Bus Quest | Equipment adaptive/mobility |
| 2011 Starcraft Bus Prodigy | Equipment adaptive/mobility |
| 2012 Starcraft Bus Prodigy | Equipment adaptive/mobility |
| 2010 Starcraft Bus Prodigy | Equipment adaptive/mobility |
| 2010 Starcraft Bus Quest | Equipment adaptive/mobility |
| Units affected | 46 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether this recall applies to your specific bus.
What's the safety risk?
If the platform side plates crack, the lift platform can separate and rest against the lift door. When the doors are opened, the platform can fall out, increasing the risk of injury to the lift operator. Visible cracks, sagging to one side, jamming during stow, or abnormal noise are warning signs. Repair is free at any franchised Starcraft Bus dealer.
What should I do?
- Check your VIN to confirm your 2010-2012 Starcraft Bus Quest or Prodigy is included in this recall.
- Contact Starcraft Bus customer service or a Ricon dealer or service center to schedule the free wheelchair-lift platform bumper repair that addresses cracking side plates.
- Bring the recall notice if you have it. If not, reference recall number 14V730 when you call.
- Avoid using the wheelchair lift until the supplemental platform support bumpers are installed or any cracked platform is replaced.
What happens at the repair
At the Ricon dealer or service center, the technician installs supplemental platform support bumpers on the affected wheelchair lift platform. If the platform side plate has already started cracking, the cracked platform is replaced instead. The recall repair is free, including parts and labor. Starcraft Bus directs owners of included Quest and Prodigy buses to use the Ricon dealer or service center path for this work, so confirm the lift model and campaign number when scheduling service.
Timeline
| November 13, 2014 | NHTSA published the recall |
|---|---|
| December 1, 2014 | Dealer notification began |
| December 1, 2014 | Interim owner notification (was planned for this date) |
| December 2, 2014 | Dealer notification ended |
| January 9, 2015 | Owner notification mailed |
Frequently asked questions
What is recall 14V730?
Recall 14V730 covers 46 2010-2012 Starcraft Bus Quest and Prodigy school buses equipped with certain Ricon wheelchair lifts. The platform side plate can crack, which can let the lift platform separate and fall when the lift doors are opened.
What should I do if my 2010-2012 Starcraft Bus Quest or Prodigy is on this recall?
Check your VIN to confirm your specific bus is included in recall 14V730. If it is, contact Starcraft Bus customer service at 1-219-533-5934 or a Ricon dealer or service center to arrange the support bumper installation.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost. For recall 14V730, a Ricon dealer or service center installs supplemental platform support bumpers, and any platform that has already started cracking is replaced free of charge.
What is the safety risk?
The safety risk is injury to the lift operator. If the platform side plates crack, the lift platform can separate from the lift and rest against the vehicle's lift door. When the doors are opened, the platform can fall out.
When did the recall repair begin?
The recall repair began on January 9, 2015. Owners of included 2010-2012 Starcraft Bus Quest and Prodigy school buses can arrange service through a Ricon dealer or service center and reference recall 14V730 when calling.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/14V730000 |
|---|---|
| Starcraft Bus customer service | 1-219-533-5934 |
| NHTSA recall # | 14V730 |
| NHTSA recall # (full) | 14V730000 |
Source documents
-
Download Owner Notification Letter (PDF) - Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Quarterly Report (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on June 1, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →