Recall 14V727 affects 691 2012-2015 Hino Xfc vehicles for an HV motor output shaft that can break. Repair will be free once available.
Hino is recalling 691 2012-2015 Xfc vehicles because the output shaft in the Hybrid Vehicle motor can break during operation. A broken shaft can leave the vehicle unable to move under its own power and raise crash risk; the Hino dealer repair will be free once available.
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What's wrong?
The hybrid vehicle motor in the 2012-2015 Hino Xfc helps turn electrical power into drive force for the truck. Its output shaft is the metal shaft that carries that turning force out of the motor and into the propulsion system. When the shaft stays intact, the truck can move under its own power.
On affected Xfc trucks, repeated engine acceleration and deceleration puts too much stress along that shaft. The shaft wears in the direction of its axis, then that wear progresses until the shaft breaks. Hino traced the problem to insufficient design strength in the output shaft, so the part was not strong enough for that repeated loading.
The filing does not identify an earlier warning sign before the shaft breaks. Once it breaks, the truck loses the ability to move under its own power, so the symptom is a vehicle that will not drive.
Who's affected?
All listed model years point to the same hybrid propulsion system.
| 2012 Hino Xfc | Hybrid propulsion system |
|---|---|
| 2013 Hino Xfc | Hybrid propulsion system |
| 2014 Hino Xfc | Hybrid propulsion system |
| 2015 Hino Xfc | Hybrid propulsion system |
| Units affected | 691 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether this recall applies to your specific truck.
What's the safety risk?
If the output shaft breaks while the vehicle is in operation, the Xfc can lose the ability to move under its own power. That loss of propulsion increases crash risk, especially in traffic. If propulsion drops out, move to a safe location and contact a Hino dealer. Repair will be free at any franchised Hino dealer once available.
What should I do?
- Check your VIN to confirm your 2012-2015 Hino Xfc is included in this recall.
- Watch for Hino's owner notice before scheduling the final dealer repair.
- Call Hino customer service at 1-248-699-9300 with questions about repair timing.
- Ask a franchised Hino dealer about the free HV motor replacement with a stronger output shaft, which fixes the break-prone motor output shaft.
- Bring the recall notice if you have it. If not, reference recall number 14V727 when you call.
- Drive cautiously until the repair is complete, and pull over safely if the vehicle loses propulsion.
What happens at the repair
At the dealer, a Hino technician will replace the hybrid vehicle motor with a unit that has a stronger output shaft. The output shaft is the part this recall repair is designed to address. The final remedy is still under development, so do not assume the repair appointment can be scheduled yet. Once Hino opens the final dealer repair, parts and labor will be free under recall 14V727.
Timeline
| November 12, 2014 | NHTSA published the recall |
|---|---|
| February 6, 2015 | Owner notification mailed |
Frequently asked questions
What is recall 14V727?
Recall 14V727 covers 691 2012-2015 Hino Xfc vehicles with an HV motor output shaft that can break. If that happens during operation, the vehicle can stop moving under its own power, increasing crash risk. Hino dealers replace the HV motor for free.
What should I do if my 2012-2015 Hino Xfc is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 14V727. If it is, contact a franchised Hino dealer to schedule the HV motor replacement. Reference recall number 14V727 or Hino recall A9930 when you call.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to perform recall repairs at no cost, and Hino dealers replace the HV motor with one that has a stronger output shaft for free. Parts and labor are covered under the recall.
Is it safe to drive my Hino Xfc before the repair?
The recall does not include a do-not-drive instruction. The safety risk is that the HV motor output shaft can break while the vehicle is operating, causing the vehicle to stop moving under its own power. Confirm your VIN and arrange the free dealer repair.
When did Hino notify owners about recall 14V727?
Hino began the recall on February 6, 2015. If you bought the vehicle used or never received a notice, the VIN still decides whether the recall applies. Check your VIN, then call a Hino dealer with recall number 14V727 or Hino recall A9930.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/14V727000 |
|---|---|
| Hino customer service | 1-248-699-9300 |
| NHTSA recall # | 14V727 |
| NHTSA recall # (full) | 14V727000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Recall Document (PDF) (PDF)
- Download Recall Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on June 1, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →