Recall 14V723 affects 1 2012 Setra S407 motorcoach for an undersized intermediate steering shaft. Setra replaced the shaft for free.
Setra is recalling one 2012 S407 motorcoach under recall 14V723 because Setra identified an undersized intermediate steering shaft concern after a replacement. Under heavy steering load, the telescopic shaft can separate and cause loss of steering, increasing crash risk; the Setra dealer repair will be free once available.
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What's wrong?
The intermediate steering shaft on the 2012 Setra S407 is part of the steering linkage between the steering wheel and the steering gear. Its job is to transfer the driver's steering input through the column so the front wheels respond in the intended direction. The shaft has to be the correct size because the steering joints depend on a tight, designed fit.
This recall centers on a replacement intermediate steering shaft that was undersized for the steering system. An undersized shaft does not match the steering linkage the way the designed part does. That mismatch reduces the intended fit at the connection points and leaves the steering system with a part that was not built to the proper dimensions.
There is no warning sign before failure. An owner or driver should not expect a light, sound, or gradual change in steering feel to confirm the problem before the shaft fails.
Who's affected?
| 2012 Setra S407 | steering system |
|---|---|
| Units affected | 1 |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether this recall applies to your specific bus.
What's the safety risk?
Under heavy steering load, the telescopic intermediate steering shaft can separate. If it separates, the driver loses steering control, which increases the risk of a crash. Avoid hard steering inputs and schedule the recall work promptly. Repair will be free at any franchised Setra dealer once available.
What should I do?
- Check your VIN to confirm your 2012 Setra S407 is included in this recall.
- Contact Setra customer service at 1-866-624-2622 to confirm whether the intermediate steering shaft replacement has already been completed.
- Schedule the free intermediate steering shaft replacement with a franchised Setra dealer if the recall is still open.
- Reference recall number 14V723 when you call or visit the dealer.
- Avoid heavy steering loads until Setra confirms the shaft replacement is complete.
What happens at the repair
Setra notified the owner of the affected 2012 S407 motorcoach and replaced the intermediate steering shaft at no charge. At service, a Setra technician removes the undersized intermediate steering shaft and installs the correct replacement shaft so the steering linkage uses the proper part. Parts and labor are covered under the recall. The filing states the recall began on November 7, 2014, and the repair has been completed for the affected vehicle.
Timeline
| November 12, 2014 | NHTSA published the recall |
|---|---|
| January 8, 2015 | Owner notification mailed |
Frequently asked questions
What is recall 14V723?
Recall 14V723 covers 1 2012 Setra S407 motorcoach with an undersized intermediate steering shaft. Under heavy steering load, the telescopic shaft can separate, causing a loss of steering and increasing crash risk. Setra replaced the affected intermediate shaft free of charge.
What should I do if my 2012 Setra S407 is on this recall?
Check your VIN to confirm whether your specific motorcoach is included in recall 14V723. If it is, contact a franchised Setra dealer or Setra customer service at 1-866-624-2622 and reference recall 14V723. Setra reported that the affected shaft was replaced for free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Setra's recall remedy says the affected intermediate steering shaft was replaced free of charge. Parts and labor are covered for the recall repair.
What is the safety risk on the 2012 Setra S407 steering recall?
The safety risk is loss of steering under heavy steering load. The undersized telescopic intermediate steering shaft can separate, which increases crash risk. If your VIN is included and the repair status is unclear, contact Setra before putting the motorcoach back in service.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/14V723000 |
|---|---|
| Setra customer service | 1-866-624-2622 |
| NHTSA recall # | 14V723 |
| NHTSA recall # (full) | 14V723000 |
Source documents
This article is generated from NHTSA's primary recall filings and reviewed against the source on June 1, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →