Recall 14V677 affects 100 2014 Mercedes-Benz Sprinter 2500 vehicles for a cab document holder impact hazard. Repair is free at any franchised Mercedes-Benz dealer.
Mercedes-Benz is recalling 100 2014 Sprinter 2500 vehicles because an aluminum document holder in the load-area partition does not meet interior-impact protection requirements. In a crash, an unbelted occupant can hit the holder and face a higher injury risk; Mercedes-Benz dealers will complete the repair free of charge.
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What's wrong?
The 2014 Mercedes-Benz Sprinter 2500 uses a load area partition to separate the cab from the cargo space. On this upfit, an aluminum document holder was mounted on the cab side of that partition, above the driver's seat. That holder is meant to keep route papers or work documents organized, but any hard cab fitting still has to stay out of interior impact target areas.
In recall 14V677, the problem is the holder's location. The aluminum tray sits where an unbelted occupant can strike it during a crash, so the vehicle does not meet the occupant protection requirements for interior impact. The fix moves the holder to a new position that is outside the identified target area.
There is no warning sign before failure. The holder is visible in the cab, but the safety problem only matters during a crash, when occupant movement brings the head or body into that area.
Who's affected?
| 2014 Mercedes-Benz Sprinter 2500 | body or structural component |
|---|---|
| Units affected | 100 |
Not every 2014 Mercedes-Benz Sprinter 2500 van is on the list. Check your VIN to confirm whether your specific van is included.
What's the safety risk?
During a crash, an unbelted occupant can hit the document holder and face a higher risk of injury. Use seat belts on every trip, and confirm whether your VIN is included so the holder can be moved. Repair is free at any franchised Mercedes-Benz dealer.
What should I do?
- Check your VIN to confirm your 2014 Mercedes-Benz Sprinter 2500 is included in this recall.
- Contact a franchised Mercedes-Benz dealer to schedule the free document-holder relocation, which moves the cab holder away from the occupant-strike area.
- Bring the recall notice, and reference recall number 14V677 when you call.
- Drive with every occupant belted until the repair is complete, since an unbelted occupant can strike the cab document holder in a crash.
What happens at the repair
At the dealer, a Mercedes-Benz technician relocates the aluminum document holder from the cab side of the load area partition. The recall repair is free, including parts and labor needed for the relocation. If you already paid to have this document holder moved, the reimbursement program asks for an invoice so the cost can be processed for reimbursement. Keep that invoice with your service paperwork when you speak with the service desk.
| Reimbursement | Reimbursement available |
|---|
Timeline
| October 28, 2014 | NHTSA published the recall |
|---|---|
| October 31, 2014 | Dealer notification began |
| October 31, 2014 | Interim owner notification (was planned for this date) |
| November 14, 2014 | Dealer notification ended |
| December 4, 2014 | Owner notification mailed |
Frequently asked questions
What is recall 14V677?
Recall 14V677 covers 100 2014 Mercedes-Benz Sprinter 2500 vehicles with an aluminum document holder installed in the cab side of the load area partition. In a crash, an unbelted occupant can strike the holder, increasing injury risk. Dealers will relocate the holder for free.
What should I do if my 2014 Mercedes-Benz Sprinter 2500 is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 14V677. If it is, contact a franchised Mercedes-Benz dealer to schedule the document holder relocation. Reference recall number 14V677 when you call. The repair is free.
Does the recall repair cost anything?
No. Federal recall law requires manufacturers to repair recall defects at no cost. For recall 14V677, the dealer relocates the document holder free of charge so it no longer creates the interior impact risk described in the filing.
Is it safe to drive my Sprinter 2500 before the repair?
Recall 14V677 does not include a do-not-drive order. The safety concern is the document holder location during a crash, especially for an unbelted occupant. Confirm your VIN, schedule the free relocation, and make sure every occupant wears a seat belt on every trip.
What if I bought this Sprinter 2500 used?
The free repair still applies. Federal recall law follows the vehicle, not the first owner. Check your VIN to confirm whether your specific 2014 Mercedes-Benz Sprinter 2500 is included, then reference recall number 14V677 when you call the dealer.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/14V677000 |
|---|---|
| Mercedes-Benz customer service | 1-800-262-3437 |
| NHTSA recall # | 14V677 |
| NHTSA recall # (full) | 14V677000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Owner Notification Letter (PDF)
- Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on June 1, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →