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Campaign 14V617 Posted October 3, 2014 286 units

2006-2014 Ford E-250/E-350 Recall 14V617: Lift Crack

RN
Reviewed by the RecallNotify editorial team
Published June 1, 2026

Recall 14V617 covers 286 2006-2014 Ford E-250 and E-350 vehicles with cracking Ricon wheelchair lift side plates. Repair is free.

Recall 14V617 covers 286 2006-2014 Ford E-250 and E-350 vehicles modified with Ricon wheelchair lifts. The lift side plate can crack, letting the platform separate and fall when the lift doors open, increasing injury risk to the operator; the Ford dealer repair will be free once available.

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What's wrong?

On affected 2006-2014 Ford E-250 and E-350 vans, the recalled part is the platform side plate on certain Ricon wheelchair lifts. The platform is the flat lift surface that carries a wheelchair or mobility device between the ground and the van. The side plate helps hold that platform structure together while the lift is loaded and moving.

The defect is cracking in that platform side plate. The filing does not identify a separate root cause in the data provided, but the failure point is the lift structure itself, not the van engine, steering, or brakes. Once the side plate cracks, the lift is relying on a damaged support part during loading and unloading.

There is no warning sign before failure. Owners and caregivers should treat any visible crack, unusual platform movement, or new lift noise as a reason to stop using the lift until it is inspected.

Who's affected?

Spans E-250 and E-350 vans across the 2006-2014 model years; each listed vehicle involves adaptive or mobility equipment.

2008 Ford E-250 Equipment adaptive/mobility
2006 Ford E-350 Equipment adaptive/mobility
2008 Ford E-350 Equipment adaptive/mobility
2009 Ford E-350 Equipment adaptive/mobility
2010 Ford E-350 Equipment adaptive/mobility
Units affected286

The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific van is included.

What's the safety risk?

A cracked lift platform side plate can let the lift platform separate and rest against the lift door. Opening the door then exposes the operator to a platform fall and injury risk. Keep operators clear of the door area and schedule service promptly. Repair will be free at any franchised Ford dealer once available.

What should I do?

  1. Check your VIN to confirm your 2006-2014 Ford E-250 or E-350 is included in this recall.
  2. Contact a franchised Ford dealer and ask where to schedule the free Ricon wheelchair-lift service.
  3. Ask for the supplemental platform support bumpers, which reinforce the wheelchair-lift platform side plates so the platform does not separate from the lift.
  4. Reference recall number 14V617 when you call, and use New England's recall number 14E-041 if the service desk asks for it.
  5. Avoid using the wheelchair lift until the platform side plates have been inspected and repaired.

What happens at the repair

The dealer repair is to install supplemental platform support bumpers on the affected wheelchair lift. Any platform that has already started cracking is replaced, with parts and labor covered by the recall. Because the current remedy status is not listed here, confirm scheduling before arranging service; the dealer repair will be free once available. The source remedy says owner notifications began on November 17, 2014, and lists New England customer service and Ricon customer service for repair coordination.

Timeline

October 3, 2014 NHTSA published the recall
November 17, 2014 Owner notification mailed

Frequently asked questions

What is recall 14V617?

Recall 14V617 covers 286 2006-2014 Ford E-250 and E-350 vehicles modified with certain Ricon wheelchair lifts. The lift platform side plate can crack, letting the platform separate and fall when the lift doors open. The repair adds support bumpers, and cracked platforms are replaced for free.

What should I do if my 2006-2014 Ford E-250 or E-350 is on this recall?

Check your VIN to confirm your specific van is included in recall 14V617. If it is, arrange service for the Ricon wheelchair lift and reference recall number 14V617 when you call. The recall notice lists New England customer service at 1-800-886-9247.

Is the recall repair free?

Yes. Federal recall law requires the recall repair at no cost. The service center installs supplemental platform support bumpers, and any lift platform that has already started cracking is replaced free of charge.

What is the safety risk with the wheelchair lift?

The safety risk is injury to the lift operator. If the side plates crack, the lift platform can separate from the lift and rest against the vehicle's lift door. When the doors open, the platform can fall out.

When did the recall repair start?

The recall repair began on November 17, 2014. That means the remedy has been open for years, so an included Ford E-250 or E-350 should be scheduled for the free wheelchair-lift repair as soon as the VIN confirms coverage.

More information

NHTSA campaign pagenhtsa.gov/vehicle-recalls/14V617000
Ford customer service1-800-886-9247
NHTSA recall #14V617
NHTSA recall # (full)14V617000

Source documents

This article is generated from NHTSA's primary recall filings and reviewed against the source on June 1, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →