Recall 14V569 affects 158 2011-2013 Van Hool TD925 buses for cracking steering knuckle carriers. Repair is free at any franchised Van Hool dealer.
Van Hool is recalling 158 2011-2013 TD925 vehicles because the front steering knuckle carrier can crack. If the carrier fails, a wheel can separate from the vehicle and raise crash risk; the dealer repair will be free once available.
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What's wrong?
The front steering knuckle carrier on the 2011-2013 Van Hool TD925 is a heavy steering support at the front wheel assembly. It holds the steering knuckle in position, so steering input from the wheel can turn the front wheels while the suspension carries road loads. The part has to stay rigid while the vehicle turns, brakes, and rolls over uneven pavement.
On affected TD925 vehicles, the front steering knuckle carrier can crack. Once a crack starts, the carrier no longer supports the steering knuckle the way it was designed to. That leaves the steering hardware under extra stress and can make the front wheel assembly less stable under normal driving loads.
There is no warning sign before failure. Do not rely on noise, steering feel, or a dashboard light to identify this defect before the part has already cracked.
Who's affected?
All three TD925 model years in this recall involve the steering system.
| 2012 Van Hool TD925 | steering system |
|---|---|
| 2011 Van Hool TD925 | steering system |
| 2013 Van Hool TD925 | steering system |
| Units affected | 158 |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific bus is included.
What's the safety risk?
Cracking in the steering knuckle carrier can lead to complete carrier failure. If that happens, a wheel can separate from the vehicle and increase the risk of a crash. There is no warning sign before failure, so drive cautiously and schedule the repair promptly. Repair will be free at any franchised Van Hool dealer once available.
What should I do?
- Check your VIN to confirm your 2011-2013 Van Hool TD925 is included in this recall.
- Call Van Hool customer service at 1-800-222-2875 to confirm repair scheduling for recall number 14V569.
- Contact a franchised Van Hool dealer or ABC Bus Companies to schedule the free steering-knuckle-carrier replacement that addresses cracking that can let a wheel separate.
- Bring the recall notice if Van Hool mailed one, and reference recall number 14V569 when you call.
- Avoid operating the bus until a service advisor confirms whether the front steering knuckle carriers need replacement.
What happens at the repair
The repair path is a dealer inspection of the front steering knuckle carriers on the 2011-2013 TD925. Once the dealer repair is available for your VIN, a Van Hool technician replaces the affected front steering knuckle carriers. Parts and labor are covered under the recall. ABC Bus Companies, Van Hool's designated agent, handled owner notices for this campaign, and the filing says the recall began on November 3, 2014. When you call, reference Van Hool recall P732 and ask whether the knuckle carrier replacement is open for your VIN.
Timeline
| September 17, 2014 | NHTSA published the recall |
|---|---|
| November 3, 2014 | Owner notification mailed |
Frequently asked questions
What is recall 14V569?
Recall 14V569 covers 158 2011-2013 Van Hool TD925 vehicles with front steering knuckle carriers that can crack. If the carrier fails, a wheel can separate from the vehicle and increase crash risk. Dealers will replace affected front steering knuckle carriers for free.
What should I do if my 2011-2013 Van Hool TD925 is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 14V569. If it is, contact ABC Bus Companies customer service at 1-800-222-2875 or a Van Hool service dealer to arrange the front steering knuckle carrier repair. Reference recall number 14V569 and Van Hool recall P732 when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Van Hool's remedy says dealers will replace the affected front steering knuckle carriers free of charge. Parts and labor are covered for included vehicles.
What is the safety risk?
The safety risk is loss of wheel attachment after steering knuckle carrier failure. Recall 14V569 says cracking of the front steering knuckle carrier can lead to total failure, allowing a wheel to separate from the vehicle and increasing crash risk.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/14V569000 |
|---|---|
| Van Hool customer service | 1-800-222-2875 |
| NHTSA recall # | 14V569 |
| NHTSA recall # (full) | 14V569000 |
Source documents
-
Download Misc. Document (PDF) - Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Recall Document (PDF) (PDF)
- Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Defect / Noncompliance Notice (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on June 1, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →