Recall 14V489 affects 14,940 2014-2015 Chevrolet Impala vehicles for an unlatched center console door. Repair will be free at any franchised Chevrolet dealer once available.
Chevrolet is recalling 14,940 2014-2015 Impala vehicles because the center storage console can fail to stay latched during a crash. If the storage compartment door opens, occupants face a higher injury risk; the Chevrolet dealer repair will be free once available.
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What's wrong?
The center storage console in a 2014-2015 Chevrolet Impala is the storage compartment between the front seats. Its latch is supposed to keep the lid closed, including when the cabin is hit during a crash. A closed lid helps keep the console from becoming a loose interior surface near the driver and passengers.
On affected Impalas, the console latch does not meet the occupant-protection requirement for an interior impact. In an accident, the lid can open instead of staying latched. That changes how the console behaves inside the cabin at the exact moment occupants need the interior parts around them to stay controlled.
There is no warning sign before failure. The issue shows up during an accident, so normal opening and closing of the console does not confirm that your Impala is outside the recall.
Who's affected?
Both model years point to the same body or structural component, so the scope is split by year instead of by a different part.
| 2014 Chevrolet Impala | body or structural component |
|---|---|
| 2015 Chevrolet Impala | body or structural component |
| Units affected | 14,940 |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific sedan is included.
What's the safety risk?
In a crash, the console storage compartment door can fail to stay closed, increasing the risk of occupant injury. Confirm whether your VIN is included and arrange service when the remedy opens. Repair will be free at any franchised Chevrolet dealer once available.
What should I do?
- Check your VIN to confirm your 2014-2015 Chevrolet Impala is included in this recall.
- Wait for Chevrolet's repair letter before scheduling service because parts were not available when the recall notice opened.
- Contact a franchised Chevrolet dealer after Chevrolet confirms parts are ready for the free center-console latch inspection and replacement that addresses the crash risk from an unlatched storage compartment door.
- Call Chevrolet customer service at 1-800-222-1020 with questions and reference recall number 14V489 when you call.
What happens at the repair
Chevrolet reported that parts were not available when the remedy plan was filed. Once the final repair opens, a Chevrolet technician will inspect the console storage compartment door inertia latch and replace it if needed. The recall repair will be free, with parts and labor covered. Chevrolet's standard reimbursement plan covers documented out-of-pocket repairs tied to this condition before the recall notice. Keep prior repair paperwork for the service desk or Chevrolet customer service.
| Reimbursement | Reimbursement available |
|---|
Timeline
| August 8, 2014 | NHTSA published the recall |
|---|---|
| September 29, 2014 | Owner notification mailed |
Frequently asked questions
What is recall 14V489?
Recall 14V489 covers 14,940 2014-2015 Chevrolet Impala vehicles with a center-console storage compartment latch that fails Federal Motor Vehicle Safety Standard No. 201. In a crash, the storage compartment door creates an increased occupant injury risk if it does not stay closed.
What should I do if my 2014-2015 Chevrolet Impala is on this recall?
Check your VIN to confirm your specific Impala is included in recall 14V489. If it is, contact a franchised Chevrolet dealer and reference recall number 14V489. The dealer will inspect the console storage compartment door inertia latch and replace it if needed once parts are available.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost. Chevrolet dealers will inspect the center console storage compartment door inertia latch and replace it if needed free of charge once parts are available.
What is the safety risk?
The risk is occupant injury in a crash. The center storage console door is supposed to remain latched during an accident. If the latch does not hold, the open storage compartment door increases injury risk inside the cabin.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/14V489000 |
|---|---|
| Chevrolet customer service | 1-800-222-1020 |
| NHTSA recall # | 14V489 |
| NHTSA recall # (full) | 14V489000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Defect / Noncompliance Notice (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on June 2, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →