Recall 14V408 affects 800 2014 Genuine Scooter Stella scooters for an engine-stalling ECU. Repair is free at any franchised Genuine Scooter dealer.
Genuine Scooter is recalling 800 2014 Stella scooters because a faulty engine control unit can stall the engine without warning while the scooter is being ridden. A stall while riding increases the risk of a crash, and the Genuine Scooter dealer repair will be free once the remedy is available.
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What's wrong?
The 2014 Genuine Scooter Stella 125 Automatic uses an engine control unit, or ECU, to manage ignition timing. In plain terms, it is the small electronic controller that helps tell the engine when to fire the spark plug so the scooter keeps running smoothly. The ignition system depends on that signal staying steady while the scooter is moving.
On affected Stella scooters, the ECU is faulty. When that controller stops doing its job correctly, the engine can shut off instead of continuing to run. That stall can happen while riding, which leaves the rider without engine power and forces them to handle the scooter from that point.
There is no warning sign before failure. The engine can stall without a light, sound, or change in how the scooter feels beforehand.
Who's affected?
| 2014 Genuine Scooter Stella | electrical system |
|---|---|
| Units affected | 800 |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific scooter is included.
What's the safety risk?
An engine stall while riding increases the risk of a crash because the scooter can lose power in traffic. Schedule the ECU replacement soon. If the engine stalls, pull over as safely as traffic allows and arrange service. Repair will be free at any franchised Genuine Scooter dealer once available.
What should I do?
- Check your VIN to confirm your 2014 Genuine Scooter Stella is included in this recall.
- Watch for the owner notice Genuine Scooter began sending on August 29, 2014, or call Genuine Scooter customer service if you never received one.
- Ask a franchised Genuine Scooter dealer whether the free ECU replacement that fixes the stall-without-warning risk is open for your VIN.
- Reference recall number 14V408 when you call, and bring the recall notice if you have it.
- Ride cautiously until the ECU replacement is complete; pull over safely if the engine stalls.
What happens at the repair
The repair instructions describe an ECU replacement. Once the dealer repair is available, a Genuine Scooter technician replaces the engine control unit with a new one at no charge. The ECU manages engine operation, so this repair replaces the faulty control unit tied to the stall condition instead of adjusting or resetting it. Parts and labor are covered under the recall. Contact the dealer with your VIN so the service desk can confirm campaign 14V408 and order the correct ECU before the appointment.
Timeline
| July 7, 2014 | NHTSA published the recall |
|---|---|
| August 29, 2014 | Owner notification mailed |
Frequently asked questions
What is recall 14V408?
Recall 14V408 covers 800 2014 Genuine Scooter Stella 125 Automatic scooters with a faulty engine control unit. The ECU can make the engine stall without warning while the scooter is being ridden, increasing crash risk. Dealers replace the ECU for free.
What should I do if my 2014 Genuine Scooter Stella is on this recall?
Check your VIN to confirm your specific scooter is included in recall 14V408. If it is, contact a franchised Genuine Scooter dealer to schedule the ECU replacement. Reference recall number 14V408 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to repair recall defects at no cost, and Genuine Scooter says dealers will replace the faulty ECU with a new one free of charge. Parts and labor are covered at the dealer.
What is the safety risk?
The safety risk is an engine stall while the scooter is being ridden. If the engine stalls in traffic, the rider faces an increased risk of a crash. The recall repair replaces the faulty ECU that causes the stall condition.
Are there warning signs before the Stella engine stalls?
There is no warning sign before failure in the recall summary. The faulty ECU can cause the engine to stall without warning, so the VIN check matters. If your scooter is included, schedule the free ECU replacement with a Genuine Scooter dealer.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/14V408000 |
|---|---|
| Genuine Scooter customer service | 1-773-433-1311 |
| NHTSA recall # | 14V408 |
| NHTSA recall # (full) | 14V408000 |
Source documents
-
Download Owner Notification Letter (PDF) - Download Recall Document (PDF) (PDF)
- Download Owner Notice (PDF)
- Download Quarterly Report (PDF)
- Download Defect / Noncompliance Notice (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on June 2, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →