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Campaign 14V394 Posted July 2, 2014 554,328 units

2003-2014 Cadillac Cts/SRX Recall 14V394: Ignition Switch

RN
Reviewed by the RecallNotify editorial team
Published June 2, 2026

Recall 14V394 affects 554,328 2003-2014 Cadillac Cts and SRX vehicles for ignition switches moving out of run position. Repair is free at any franchised Cadillac dealer.

Cadillac is recalling 554,328 2003-2014 Cts and SRX vehicles because extra weight on the key ring, road conditions, or a jarring event can move the ignition switch out of run and shut off the engine. If that happens in a crash, the air bags can fail to deploy, increasing injury risk; remove all other keys and fobs until the free dealer repair is available.

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What's wrong?

The ignition switch in these 2003-2014 Cadillac Cts and SRX vehicles is the part that holds the key in the run position after the engine starts. In that position, it keeps electrical power flowing to systems that need the vehicle to stay on, including the airbag system.

On affected vehicles, extra weight hanging from the key ring, rough road conditions, or another jarring event can move the ignition switch out of the run position. When that happens, the engine turns off while the vehicle is in use. That also affects the safe operation of the airbag system until the recall repair is completed.

There is no warning sign before failure. The practical warning is the condition itself: a heavy key ring or attached fob adds weight at the ignition, so owners should leave only the ignition key on the ring until the dealer performs the recall repair.

Who's affected?

Covers the Cts and SRX across 2003-2014; each listed year and model points to the ignition electrical system.

2006 Cadillac Cts electrical system
2006 Cadillac SRX electrical system
2007 Cadillac Cts electrical system
2008 Cadillac Cts electrical system
2009 Cadillac Cts electrical system
Units affected554,328

The year and model narrow the recall, but the VIN decides. Check your VIN to confirm whether your specific vehicle is included.

What's the safety risk?

If the ignition key is not in the run position, the air bags can fail to deploy in a crash, increasing injury risk. Before driving, confirm the key is fully in the run position and keep added weight off the key ring. Repair will be free at any franchised Cadillac dealer once available.

What should I do?

  1. Check your VIN to confirm your 2003-2014 Cadillac Cts or SRX is included in this recall.
  2. Watch for Cadillac's owner notice if you have not received one.
  3. Remove all items from the key ring now, leaving only the ignition key, and remove the key fob if your vehicle has one.
  4. Contact a franchised Cadillac dealer after your VIN is confirmed and ask whether the free ignition-key repair is open for recall number 14V394.
  5. Bring the recall notice if Cadillac has mailed one, or give the dealer recall number 14V394 when you call.

What happens at the repair

Cadillac's repair plan is for a Cadillac technician to install two key rings and either an insert in the key slot or a cover over the key head on every ignition key. The dealer repair will be free once available. Until the repair is complete, keep only the ignition key on the key ring and remove the key fob if the vehicle has one.

Timeline

July 2, 2014 NHTSA published the recall
July 25, 2014 Dealer notification began
September 2, 2014 Interim owner notification (was planned for this date)
September 15, 2014 Owner notification mailed

Frequently asked questions

What is recall 14V394?

Recall 14V394 covers 554,328 2003-2014 Cadillac Cts and SRX vehicles with an ignition-switch problem. Weight on the key ring, road conditions, or a jarring event can move the switch out of run, turn off the engine, and affect airbag operation.

What should I do if my 2003-2014 Cadillac Cts or SRX is on this recall?

Check your VIN to confirm your specific vehicle is included in recall 14V394. If it is, remove all items from the key ring and leave only the ignition key until the dealer completes the free ignition-key repair. Call a franchised Cadillac dealer and reference recall 14V394.

Is the recall repair free?

Yes. Federal recall law requires the manufacturer to repair the defect at no cost. Cadillac dealers install two key rings and an insert in the key slot or a cover over the key head on all ignition keys free of charge.

What is the safety risk?

The safety risk in recall 14V394 is loss of proper airbag operation after the ignition switch moves out of run. If the vehicle is in a crash with the key out of run, the air bags are at risk of not deploying, increasing injury risk.

What if I bought my Cadillac used?

The free recall repair still applies. Recall eligibility follows the VIN, not the original owner. Check your VIN to confirm whether your Cts or SRX is included, then contact a franchised Cadillac dealer and reference recall 14V394 when you schedule the repair.

More information

NHTSA campaign pagenhtsa.gov/vehicle-recalls/14V394000
Cadillac customer service1-800-458-8006
NHTSA recall #14V394
NHTSA recall # (full)14V394000

Source documents

This article is generated from NHTSA's primary recall filings and reviewed against the source on June 2, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →