Recall 14V392 covers 20,347 2014-2015 Chrysler 200, 1500, and Cherokee vehicles for rear shocks that can detach. Repair is free at franchised Chrysler dealers.
Chrysler is recalling 20,347 2014-2015 200, 1500, and Cherokee vehicles because an insufficient weld can let a rear shock detach at one end. The loose shock can damage chassis parts or a tire, or reduce braking, increasing crash risk; the dealer repair will be free once available.
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What's wrong?
The rear shock absorber helps control how the back of the vehicle moves over bumps and during braking. On the 2014-2015 Chrysler 200, 1500, and Cherokee vehicles in recall 14V392, the rear shock is part of the suspension that keeps the rear tire steady against the road instead of bouncing freely.
The problem is the weld that holds the rear shock in place. The weld was not strong enough, so the shock can detach from the vehicle at one end. A loose shock can damage nearby chassis parts or the tire. It can also reduce braking because the suspension is no longer controlling rear movement the way it was designed to.
There is no warning sign before failure. If the shock has already detached, an owner can notice new rear-end noise, rougher ride control, tire damage, or a change in how the vehicle feels while braking.
Who's affected?
The scope crosses passenger cars, pickup trucks, and SUVs, all tied to rear suspension shock absorber hardware.
| 2015 Chrysler 200 | rear suspension |
|---|---|
| 2014 Ram 1500 | rear suspension |
| 2014 Jeep Cherokee | rear suspension |
| Units affected | 20,347 |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether this recall applies to your specific vehicle.
What's the safety risk?
Damage to a tire or reduced braking increases crash risk. Until your VIN is cleared or repaired, drive cautiously, leave extra following distance, and contact a Chrysler dealer about the recall inspection. Repair will be free at any franchised Chrysler dealer once available.
What should I do?
- Check your VIN to confirm your 2014-2015 Chrysler 200, 1500, or Cherokee is included in this recall.
- Look for the Chrysler owner notice mailed on September 15, 2014, before scheduling service.
- Contact a franchised Chrysler dealer to ask about the free rear-shock inspection and replacement for shocks with insufficient welds.
- Bring the recall notice if you have it. If not, reference recall number 14V392 and Chrysler recall P37 when you call.
- Drive cautiously until the inspection is complete, and leave extra following distance because a detached rear shock can damage a tire or reduce braking.
What happens at the repair
When the final dealer repair is available, a Chrysler technician will inspect the rear shocks and replace the shocks covered by the recall. The inspection checks for rear shock welds that let the shock detach at one end and damage nearby chassis parts or the tire, or reduce braking. Parts and labor are free under the recall. Chrysler owner notices and the dealer service desk will explain when the repair is open for the specific VIN.
Timeline
| July 2, 2014 | NHTSA published the recall |
|---|---|
| September 15, 2014 | Owner notification mailed |
Frequently asked questions
What is recall 14V392?
Recall 14V392 covers 20,347 2014-2015 Chrysler 200, 1500, and Cherokee vehicles with rear shocks that have an insufficient weld. A rear shock can detach at one end, damage chassis parts or a tire, or reduce braking. Chrysler dealers will inspect and replace affected shocks for free.
What should I do if my 2014-2015 Chrysler 200, 1500, or Cherokee is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 14V392. If it is, contact a franchised Chrysler dealer and ask for the rear shock inspection under recall P37. The dealer will replace affected rear shocks free of charge.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost. Chrysler says dealers will inspect the rear shocks and replace any affected rear shocks free of charge.
What is the safety risk?
The safety risk is tire damage or reduced braking, which increases crash risk. The defect involves an insufficient rear shock weld. If the shock detaches at one end, it can damage nearby chassis components or the tire, or reduce braking performance.
What if I bought this vehicle used?
The free recall repair still applies. Federal recall law follows the vehicle, not the first owner. Check your VIN to confirm whether your specific Chrysler 200, 1500, or Cherokee is included, then give the dealer recall number 14V392 or P37 when you schedule service.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/14V392000 |
|---|---|
| Chrysler customer service | 1-800-853-1403 |
| NHTSA recall # | 14V392 |
| NHTSA recall # (full) | 14V392000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Recall Investigation Document (PDF) (PDF)
- Download Recall Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Defect / Noncompliance Notice (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on June 2, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →