Recall 14V388 covers 495 2007-2014 Temsa TS35C and TS30 motorcoaches with inadequate roof-exit labels. Repair is free at any franchised Temsa dealer.
Temsa is recalling 495 2007-2014 TS35C and TS30 motorcoaches because the emergency roof-exit labels lack clear instructions for opening the bus roof exit. In an emergency, passengers can lose time at the exit and face a higher risk of injury; the Temsa dealer repair will be free once available.
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What's wrong?
The emergency roof label is the instruction label near the roof exit on Temsa TS35C and TS30 motorcoaches in the 2007-2014 range. Its job is simple: show passengers and crew how to open and use the roof exit when a normal door exit is blocked. Clear instructions matter because an emergency exit has to be understood under stress.
On these motorcoaches, the roof-exit labels do not give adequate instructions for leaving the bus in an emergency. That means the exit hardware itself is not the issue described in recall 14V388. The problem is the label, which fails to give the level of direction required for bus emergency exits under safety standard 217.
There is no warning sign before failure. The label sits in place during normal use, so an owner, driver, or passenger learns there is a problem only by checking the recall or inspecting the roof-exit instructions.
Who's affected?
Spans the TS35C and TS30 buses across the 2007-2014 model years, all tied to the same vehicle label issue.
| 2014 Temsa TS35C | vehicle label (placard or certification) |
|---|---|
| 2013 Temsa TS35C | vehicle label (placard or certification) |
| 2012 Temsa TS35C | vehicle label (placard or certification) |
| 2011 Temsa TS35C | vehicle label (placard or certification) |
| 2010 Temsa TS35C | vehicle label (placard or certification) |
| 2009 Temsa TS35C | vehicle label (placard or certification) |
| 2008 Temsa TS35C | vehicle label (placard or certification) |
| 2012 Temsa TS30 | vehicle label (placard or certification) |
| 2013 Temsa TS30 | vehicle label (placard or certification) |
| 2014 Temsa TS30 | vehicle label (placard or certification) |
| 2007 Temsa TS35C | vehicle label (placard or certification) |
| Units affected | 495 |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific bus is included.
What's the safety risk?
In an emergency, unclear roof exit labeling can slow passengers as they try to open the exit. That delay increases the risk of injury. Until the labels are replaced, make sure drivers and passengers know how the roof exit opens. Repair will be free at any franchised Temsa dealer once available.
What should I do?
- Check your VIN to confirm your 2007-2014 Temsa TS35C or TS30 is included in this recall.
- Call Temsa customer service at 1-877-858-3672 to confirm the current repair status before scheduling.
- Contact a franchised Temsa dealer to replace the emergency roof-exit labels so passengers have clear exit instructions in an emergency.
- Bring the recall notice if Temsa mailed one. If not, reference recall number 14V388 when you call.
- Keep the motorcoach in service only after exit instructions are clearly labeled and the dealer confirms the repair is complete.
What happens at the repair
At the dealer, a Temsa technician replaces the emergency exit labels on the roof exit with labels that give adequate exit instructions. Temsa's filing says the recall began on September 4, 2014, and the label replacement is free of charge. If the service desk needs the campaign reference, ask for recall 14V388 and confirm that the roof exit labeling repair is included.
Timeline
| July 1, 2014 | NHTSA published the recall |
|---|---|
| September 4, 2014 | Owner notification mailed |
Frequently asked questions
What is recall 14V388?
Recall 14V388 covers 495 2007-2014 Temsa TS35C and TS30 motorcoaches with emergency roof-exit labels that lack adequate exit instructions. The vehicles do not meet FMVSS 217 requirements for bus emergency exits. Temsa dealers replace the roof-exit labels for free.
What should I do if my 2007-2014 Temsa TS35C or TS30 is on this recall?
Check your VIN to confirm your specific motorcoach is included in recall 14V388. If it is, contact a Temsa dealer or CH Bus Sales at 1-877-858-3672 to arrange the free emergency roof-exit label replacement. Reference recall 14V388 when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Temsa dealers replace the emergency roof-exit labels free of charge. Parts and labor are covered for included vehicles.
What is the safety risk?
The risk is delayed emergency exit through the roof opening. If the label instructions are inadequate, passengers can spend extra time trying to open the roof exit during an emergency, increasing the risk of injury. The repair adds the correct roof-exit instructions.
When did Temsa start this recall repair?
Temsa began the recall on September 4, 2014. Owners of included 2007-2014 TS35C and TS30 motorcoaches can still ask a Temsa dealer or CH Bus Sales about the free roof-exit label replacement.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/14V388000 |
|---|---|
| Temsa customer service | 1-877-858-3672 |
| NHTSA recall # | 14V388 |
| NHTSA recall # (full) | 14V388000 |
Source documents
-
Download Recall Investigation Document (PDF) (PDF) - Download Owner Notification Letter (PDF)
- Download Quarterly Report (PDF)
- Download Defect / Noncompliance Notice (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on June 2, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →