Recall 14V370 affects 686 2014 Mci D4000/D4005/D4000ISTV/D4500/D4505/J4500 motor coaches for headlights shutting off. Free software update at any franchised Mci dealer.
Mci is recalling 686 2014 D4000ISTV, D4005, D4505, D4000, J4500, and D4500 motor coaches because the multiplex electrical systems controller can shut off the headlights while the coach is in gear. If the lights go out during operation, driver visibility is reduced and crash risk rises; the dealer repair will be free once available.
Does this recall apply to your specific vehicle?
The official, free per-VIN recall check is run by NHTSA. Enter your VIN and we'll forward you directly — and add you to a free watchlist so you hear about new recalls for your vehicle.
Check my VIN at NHTSARecallNotify doesn't check your VIN — NHTSA's official tool does. We use your email only to alert you to new recalls.
Watch this vehicle for recalls
Add it to your free watchlist and we will alert you as new federal recalls are posted for your year, make and model. New-recall alerts are rolling out now.
You are on the watchlist.
We will email you as new federal recalls are posted for your vehicle.
What's wrong?
The headlight system on the 2014 Mci D4000ISTV, D4005, D4505, D4000, J4500, and D4500 motor coaches is controlled through a multiplex electrical systems controller. That controller is an electronic module that routes commands across the coach instead of using a separate direct wire for every switch and lamp. When it works correctly, it keeps the headlights powered when the driver selects them.
On affected coaches, that controller can unintentionally shut the headlights off while the vehicle is in gear. The filing does not identify a deeper root cause, so the plain defect is the control module sending or allowing the wrong lighting command at the wrong time. If that happens after dark or in poor visibility, the driver loses forward lighting until the lights are restored.
There is no warning sign before failure. The first thing an operator notices is the headlights switching off while the coach is ready to drive or already in gear.
Who's affected?
Spans 6 Mci coach models from the 2014 model year, all involving the same headlight component.
| 2014 Mci D4000ISTV | Headlights |
|---|---|
| 2014 Mci D4005 | Headlights |
| 2014 Mci D4505 | Headlights |
| 2014 Mci D4000 | Headlights |
| 2014 Mci J4500 | Headlights |
| 2014 Mci D4500 | Headlights |
| Units affected | 686 |
A matching year and model does not confirm inclusion. Check your VIN to confirm whether your specific bus is included.
What's the safety risk?
Headlights that turn off during operation reduce the driver's visibility and increase the risk of a crash. If the headlights go dark, pull over when safe and contact a franchised Mci dealer before using the vehicle again. Repair will be free at any franchised Mci dealer once available.
What should I do?
- Check your VIN to confirm your 2014 Mci D4000ISTV, D4005, D4505, D4000, J4500, or D4500 coach is included in this recall.
- Review the Mci owner notice if you received one, then contact a franchised Mci dealer about the free software update.
- Schedule the multiplex controller software update that fixes the headlight shutoff risk while the coach is in gear.
- Reference recall number 14V370 and Mci recall 413 when you call the dealer.
- Use extra caution after dark until the repair is complete, since headlight loss reduces the driver's visibility.
What happens at the repair
Mci has notified owners for recall 14V370, which began in July 2014. The dealer repair is a multiplex controller software update for the electrical system that controls headlight operation while the coach is in gear. Because the current remedy status is not listed as available, treat the free dealer repair as available only once Mci confirms it for your VIN. When the repair opens, a Mci technician updates the controller software at no charge for parts or labor.
Timeline
| June 9, 2014 | NHTSA published the recall |
|---|---|
| July 10, 2014 | Owner notification mailed |
Frequently asked questions
What is recall 14V370?
Recall 14V370 covers 686 2014 Mci D4000ISTV, D4005, D4505, D4000, J4500, and D4500 motor coaches with multiplex controller software that can turn off the headlights while the vehicle is in gear. Mci dealers update the software for free.
What should I do if my 2014 Mci D4000ISTV, D4005, D4505, D4000, J4500, or D4500 is on this recall?
Check your VIN to confirm your specific coach is included in recall 14V370. If it is, contact a franchised Mci dealer to schedule the multiplex controller software update. Reference recall 14V370 or Mci recall number 413 when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost. For recall 14V370, Mci dealers update the multiplex controller software free of charge so the headlights stay on while the coach is in gear.
What is the safety risk?
The safety risk is reduced driver visibility if the headlights turn off while the coach is operating. That loss of lighting increases crash risk, especially in dark or low-visibility conditions. The free dealer repair updates the controller software tied to the headlight operation.
What if I bought the Mci motor coach used?
The free recall repair still applies. Recall eligibility follows the VIN, not the first owner. Check your VIN, then contact a franchised Mci dealer if your coach is included. Mci customer service is also listed at 1-800-241-2947 for recall 14V370.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/14V370000 |
|---|---|
| Mci customer service | 1-800-241-2947 |
| NHTSA recall # | 14V370 |
| NHTSA recall # (full) | 14V370000 |
Source documents
-
Download Recall Investigation Document (PDF) (PDF) - Download Owner Notification Letter (PDF)
- Download Quarterly Report (PDF)
- Download Defect / Noncompliance Notice (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on June 2, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →