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Campaign 14V355 Posted June 23, 2014 3,141,731 units

2000-2014 Cadillac Models Recall 14V355: Ignition

RN
Reviewed by the RecallNotify editorial team
Published June 2, 2026

Recall 14V355 covers 3,141,731 2000-2014 Cadillac Deville, Lacrosse, Monte Carlo, Dts, Lucerne, and Impala vehicles for ignition-switch failure. Free repair at any franchised Cadillac dealer.

Cadillac is recalling 3,141,731 2000-2014 Deville, Lacrosse, Monte Carlo, Dts, Lucerne, and Impala vehicles because a heavy key ring or road jolt can move the ignition switch out of run and shut off the engine. Until the free dealer repair is available, owners should remove every item from the key ring except the ignition key, including the key fob.

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What's wrong?

The ignition switch in the 2000-2014 Cadillac Deville, Lacrosse, Monte Carlo, Dts, Lucerne, and Impala holds the key in the run position after the vehicle starts. In that position, the switch keeps power flowing to the engine and supports systems that depend on the vehicle remaining on, including the airbag system.

On affected vehicles, extra weight on the key ring puts force on the ignition key while it is in the switch. Rough road conditions or another jarring event can move the switch out of the run position. When that happens, the engine turns off and the airbag system is no longer in its normal operating state.

There is no warning sign before failure. Until the recall repair is complete, the recall instructions say to remove all items from the key ring and leave only the ignition key.

Who's affected?

Spans six car lines across model years 2000 through 2014, all tied to the ignition electrical system.

2001 Cadillac Deville electrical system
2004 Cadillac Deville electrical system
2005 Cadillac Deville electrical system
2000 Cadillac Deville electrical system
2002 Cadillac Deville electrical system
Units affected3,141,731
Field incidentsNHTSA has logged no field incidents to date.

The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific car is included.

What's the safety risk?

If the key moves out of the run position, the air bags do not deploy in a crash. The same movement cuts engine power, power steering, and power braking, increasing crash and injury risk. There is no warning sign before this happens. Schedule the recall repair soon. Repair will be free at any franchised Cadillac dealer once available.

What should I do?

  1. Check your VIN to confirm your 2000-2014 Cadillac Deville, Lacrosse, Monte Carlo, Dts, Lucerne, or Impala is included in this recall.
  2. Watch for Cadillac owner notification before scheduling the dealer repair, since the final remedy is not marked available in this record.
  3. Remove all items from the key ring now, leaving only the ignition key, and remove the key fob from the ring.
  4. Contact Cadillac customer service at 1-800-521-7300 with questions and reference recall number 14V355 when you call.
  5. Ask a franchised Cadillac dealer about the free ignition-key ring and key-slot insert repair that helps keep the ignition switch in the run position.

What happens at the repair

Until the final dealer repair is available, keep only the ignition key on the key ring and remove the key fob. Once the repair opens, a Cadillac technician will install 2 key rings and either an insert in the key slot or a cover over the key head on each ignition key. Parts and labor are covered under the recall. GM has a general reimbursement plan on file for this campaign. If you already paid for a related ignition-key or ignition-switch repair, ask the Cadillac service desk how to submit documentation under that plan.

ReimbursementReimbursement available

Timeline

June 23, 2014 NHTSA published the recall
July 25, 2014 Dealer notification began
July 25, 2014 Dealer notification ended
August 25, 2014 VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle.
August 25, 2014 Interim owner notification (was planned for this date)
September 23, 2014 Owner notification mailed

Frequently asked questions

What is recall 14V355?

Recall 14V355 covers 3,141,731 2000-2014 Cadillac Deville, Lacrosse, Monte Carlo, Dts, Lucerne, and Impala vehicles with an ignition-switch defect. Weight on the key ring or a jarring road event can move the key out of run, shut off the engine, and affect airbag deployment.

What should I do if my 2000-2014 Cadillac Deville, Lacrosse, Monte Carlo, Dts, Lucerne, or Impala is on this recall?

Check your VIN to confirm your specific vehicle is included in recall 14V355. If it is, remove extra keys and items from the key ring, leave only the ignition key, and contact a franchised Cadillac dealer to schedule the free ignition-key repair.

Is the recall repair free?

Yes. Federal recall law requires the manufacturer to repair the defect at no cost. For recall 14V355, the dealer installs two key rings plus an insert in the key slot, or a cover over the key head, free of charge.

What is the safety risk?

The safety risk is loss of engine power, power steering, and power braking if the ignition key moves out of run. The air bags also will not deploy in a crash when the key is out of run, increasing injury risk.

What if I bought this vehicle used?

The free recall repair still applies. Recall coverage follows the VIN, not the first owner. Check your VIN to confirm whether your specific vehicle is included, then reference recall 14V355 when you call a franchised Cadillac dealer.

More information

NHTSA campaign pagenhtsa.gov/vehicle-recalls/14V355000
Cadillac customer service1-800-521-7300
NHTSA recall #14V355
NHTSA recall # (full)14V355000

Source documents

This article is generated from NHTSA's primary recall filings and reviewed against the source on June 2, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →