Recall 14V197 covers 66 1994, 1998, 2007, 2008, 2009, 2010, 2011 Ford E-350, C5500, and G3500 vans for lift latch defects.
Ford recall 14V197 covers 66 vans from 1994, 1998, 2007, 2008, 2009, 2010, 2011, including E-350 vehicles with Braun NCL-2 and NVL-2 wheelchair lifts. The lift's outer-barrier roll stop latches can bend or fall out of alignment; if the platform is raised, a wheelchair occupant can fall and be injured, and the dealer repair will be free once available.
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What's wrong?
The wheelchair lift on these 1994, 1998, 2007, 2008, 2009, 2010, 2011 Ford E-350, C5500, and G3500 vans raises and lowers a wheelchair between the ground and the van floor. The outer barrier is the raised edge at the outside of the lift platform. Its roll stop latches hold that barrier in place so the wheelchair stays on the platform while the lift moves.
On affected vans, Braun NCL-2 and NVL-2 lift roll stop latches can become bent or misaligned over time and with frequent use. When the latch no longer lines up correctly, the outer barrier does not lock the way it was designed to lock. That weakens the lift's control at the platform edge during loading or unloading.
There is no warning sign before failure. A latch problem can be present even when the lift appears ready to use, so the defect is about the barrier hardware, not a dashboard warning or a driving symptom.
Who's affected?
Spans 3 models across 7 listed model years, all tied to adaptive or mobility equipment.
| 2010 Ford E-350 | Equipment adaptive/mobility |
|---|---|
| 2008 Chevrolet C5500 | Equipment adaptive/mobility |
| 1994 Ford E-350 | Equipment adaptive/mobility |
| 1998 Ford E-350 | Equipment adaptive/mobility |
| 2008 Ford E-350 | Equipment adaptive/mobility |
| 2009 Ford E-350 | Equipment adaptive/mobility |
| 2007 Ford E-350 | Equipment adaptive/mobility |
| 2011 Ford E-350 | Equipment adaptive/mobility |
| 2008 Chevrolet G3500 | Equipment adaptive/mobility |
| Units affected | 66 |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether this recall applies to your specific vehicle.
What's the safety risk?
An insufficiently latched roll stop can let a wheelchair occupant defeat the stop or ride over it. On an elevated lift platform, that creates a fall risk and injury risk for the occupant. Until the recalled lift parts are replaced, use extra care when loading or unloading a wheelchair. Repair will be free at any franchised Ford dealer once available.
What should I do?
- Check your VIN to confirm your 1994, 1998, 2007, 2008, 2009, 2010, 2011 Ford E-350, C5500, or G3500 van is included in this recall.
- Contact Cummings customer service at 1-800-639-5438 to confirm whether the lift repair was completed for your VIN.
- Ask about the roll-stop latch replacement that fixes the bent or misaligned wheelchair-lift barrier latch.
- Reference recall number 14V197 when you call.
- Avoid using the wheelchair lift until Cummings confirms the recalled lift parts were replaced.
What happens at the repair
At the dealer, a Ford technician checks whether the Braun wheelchair lift recall work is already complete. The filing says Braun notified owners and Cummings Mobility replaced the recalled lift parts with new parts, free of charge. The recall was completed as of April 10, 2014. If your van still has unresolved paperwork for campaign 14V197, ask the service desk to verify completion history and confirm whether any recalled lift parts remain on the vehicle.
Timeline
| April 10, 2014 | Owner notification mailed |
|---|---|
| April 16, 2014 | NHTSA published the recall |
Frequently asked questions
What is recall 14V197?
Recall 14V197 covers 66 Ford E-350, C5500, and G3500 vans equipped with Braun NCL-2 and NVL-2 wheelchair lifts. The outer barrier roll stop latches can bend or move out of alignment, creating a fall-injury risk when the lift platform is raised.
What should I do if my 1994, 1998, 2007, 2008, 2009, 2010, 2011 Ford E-350, C5500, or G3500 is on this recall?
Check your VIN to confirm your specific van is included in recall 14V197. If it is, contact Ford service and reference recall number 14V197. The recalled lift parts were replaced free of charge, and Cummings customer service is listed at 1-800-639-5438.
Is the recall repair free?
Yes. Federal recall law requires the recall remedy to be performed at no cost to the owner. For recall 14V197, the recalled Braun wheelchair-lift parts were replaced with new parts free of charge.
What is the safety risk?
The risk is a fall injury for a wheelchair occupant using the lift. If the outer barrier roll stop does not latch fully while the platform is elevated, the wheelchair occupant can defeat or ride over the barrier and fall from the raised platform.
What if I bought this van used?
The free recall remedy follows the vehicle, not the first owner. Check your VIN to confirm whether your specific van is included in recall 14V197, especially if you never received an owner notice or the van was converted before you bought it.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/14V197000 |
|---|---|
| Ford customer service | 1-800-639-5438 |
| NHTSA recall # | 14V197 |
| NHTSA recall # (full) | 14V197000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Quarterly Report (PDF)
- Download Defect / Noncompliance Notice (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on June 2, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →